Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Life altering
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones very good sound quality and the noise cancellation is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiegoG, Excellent! We're very pleased to hear you love the great sound quality and amazing noise cancellation of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good, but Inferior Noise Cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not thrilled with these headphones. The noise-cancellation is inferior to the Airpod Max Pros and, while they are approximately $200-250 cheaper, it was enough of an issue for me that I returned them and then bought the Airpod Max Pros from my local Best Buy.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Kenny,
Thank you for the review and Please be assured we take this feedback very seriously and continuously strive to improve our products.
Regards,
David
Not much difference from me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not much difference from the m3, wait for another model to come out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fernano, we appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had others to compare to. Not in agreement with pricing.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DemNates, We're very grateful for this positive feedback! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Sound Quality is good but not worth 350
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buy only and only, if this is your first premimum headphone purchase
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Kirtesh12345, we appreciate your honest review of the headphones. We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph
Complex and faulty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These aren’t what you’d call plug-and-play. It takes about an hour to set up. Just over a month after purchasing I find myself Googling solutions to its various charging faults. I have had to do a factory reset twice and I’m about to send it back to Sony for repair.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi JLDBrooklyn, Thank you for the feedback on your experience with your WH1000XM4. We regret to hear you're having issues setting up the unit as well as some charging issues. This is usually not the case for our headphones nor the experience we want you to have. If you still have the unit and haven't send it back for service, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Or email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Sound quality
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is amazing. Can barely hear outside noise and great for studying!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lehcr231, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Ok
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its ok for the price mind had some problems but if it works great its fine
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi LJS2,
While we're glad that you like most of the features, we're sorry to hear you've been running into difficulty. We'd like to know a little bit more detail about the situation you faced with the headphones and best assist you.
Should you need further assistance regarding your concern, please let us know so we can turn your experience around. Sony has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
You may also send us an email at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
- Pros mentioned:Comfort
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I found these headphones to have great noise-canceling & are extremely comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best in the business
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones did not disappoint. They sound amazing. I highly recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bigjohn7202,
Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are great noise canceling headphones. Trusted brand delivering great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BestUncleintheworld, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
G NBC KB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hey jdjjenbr can much nrnnjdkj be bud R Co ofntvkdk on the b
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yogah, Thank you for the 4-star rating! We hope that you are enjoying your new WH-1000XM4 Headphones. If you haven't already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience. If you need assistance with your new headphones you may contact us at socialsupport@am.sony.com with the following details so we can better assist you.
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for choosing Sony!
Sincerely,
Carl
- Pros mentioned:Sound quality
Worth it.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They are probably the best sounding headphones I’ve ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Knight, Amazing! We're glad you like the excellent noise cancelling feature of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. You won't be disappointed! Enjoy! -Sam
Right ear not working.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved them at first. But randomly the right side stopped working. And there’s nothing I’ve been able to do to help. I’ve had them 5 months.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ShujaaA,
While we are happy that you love your WH1000XM4, we're sorry to hear that the right side of your headphone randomly stopped working. Please allow us to help and turn this to a better experience. Here's a helpful link that can resolve the issue.
There is no sound, or sound is only heard from one side of the headphones
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204552
If this will not resolve the issue, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist and resolve this matter.
Sincerely,
Marco
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are cute but they do slip off head while working out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NadiaG, Thank you for your review. We are glad to hear that you are enjoying your WH-1000XM4! For the headphones slipping off, please ensure that the headband is properly adjusted to fit snugly on your head. Sometimes, a tighter fit can prevent the headphones from slipping.
Regards,
Carl
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy and noise-cancelling, thats all you need to make a great set of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CSPersn, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation & super clear sound. Very happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RAJJ, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for the intention of gaming, music, work, etc. It had a ton of features, a specific app, great audio quality, however, it has one major flaw. As soon as I tried gaming with them, it became extremely muffled. Idk why but it thought it was background noise so it tried to tune the sound out which defeated the whole purpose. As far as I could tell it was only me who was affected. Will be returning these within an hour of purchase.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Reese,
We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use equalizer function of the app to tailor-fit the sound quality to your needs. For more information, please refer to these links:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html
You may also find the troubleshooting steps on this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Hope this helps. If you are unable to resolve your concern or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US
Sincerely,
-Ralph
- Pros mentioned:Comfort
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and durable. Great value for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CWalker74, Thank you for the amazing review! Good to hear you like the comfortable fit, durable design, and great value of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
My $100 earphones sound beter
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought them and used them for nearly a month, going after all the "best noise cancelling headphones ever" reviews. Sure, they cancel out most noise, but what's the point of that if they're going to sound bad? My Bose SoundSport Wireless (2 year old) earphones sound WAY better than these ~$300 headphones. I didn't have a lot of expectations going in for a Sony (being used to Bose/JBL). Somehow, I still came out disappointed. Would NOT recommend to anyone who cares about audio quality even one bit :(
No, I would not recommend this to a friend