Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10844640
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Comfort
A loyal Bose Headphone Customer Makes the Switch
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a loyal Bose noise cancelling headphone customer since their first offering 20 years ago. I have owned 3 pair over those 20 years and I have always like the headphones but I have also always been frustrated by their byzantine approach to the controls on the headset. So when my last pair finally gave up, I made the decision to switch to the Sony WH-1000XM4's. I am SO glad I did. I love these headphones! Great sound quality, very comfortable, excellent adapting noise cancelling and intuitive tap/slide controls. No more fumbling around to raise/lower volume, just slide your finger up/down on the outside of the headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveinNWA, welcome to Sony family! We are thrilled to hear that you like the sound, comfort, noise canceling feature, and controls. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Premium experience for budget ballers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.absolutely the best pair of headphones I've ever owned... bought them on sale they were so cheap i almost didn't believe it. Probably not worth full price though.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Zephyr!
We are absolutely delighted to hear that the WH-1000XM4 is absolutely the best pair of headphones you've ever owned! That is high praise for their industry-leading sound and noise cancellation.
We are glad you were able to purchase them on sale and get such a great deal.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
The noise cancelling is great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound great delivering a rich sound for a phone in its price range. But the noise cancelling is top notch. Even without music playing it filters out most outside noise but when the music plays it is almost like being in an isolated room. The headphone battery life is long (I have gone 10hrs, off and on, on a single charge). The only ding I have against these headphones is that it plays a tone every time it automatically changes listening modes (indoors, outdoors, walking, sitting still etc) but this can be disabled in the settings. I would highly recommend these anyone who wants good sound combined with great noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WalshB,
Awesome! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second pair, they’re comfortable and have great sound quality and noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fhdjekpqpwrjf,
That's fantastic to hear you're on your second pair of WH-1000XM4 headphones! We're thrilled that you continue to enjoy their exceptional comfort, great sound quality, and outstanding noise canceling. Thanks for choosing Sony and for sharing your positive feedback!
-Eliab
- Pros mentioned:Comfort
Look forward to when I can use these for travel ag
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones! Perfect amount of bass and super comfortable, even after hours. Mic sounds good on calls I've made and the noise cancelling is second to none. Love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi f1rstlegion,
We're glad that you are having a great time with the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Really, REALLY good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything about these headphones is awesome, not a single thing I would change. These paired with Tidal is a whole new listening experience. I'm not an audiophile by any means and didn't think I would notice any difference, but I did and it's lovely. I listen to all types of music and they have the bass for hip-hop and the highs for classical. I also use these for Teams calls on my laptop and everyone can hear me without issue, and of course I can hear them no problem. Last note is, I come from the Bose equivalent and can honestly say these are better. Which pains me to say about a US company but facts are facts.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Excellent! We're glad that you are loving the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Headphones for Blue Aficionados
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like that they are blue. Sound good too! The battery life is also incredible. But most importantly, they are blue.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, ijustwant400dollars,
Thanks for the review and the 5-stars rating! We are immensely pleased to hear how much you are enjoying your Sony Headphones! With up to 30-hour battery life, you are not going to worry about charging them so often, and the most important thing, they come in a variety of colors, and blue is one of those!
Thanks for choosing Sony, have an excellent day!
-DiegoV
- Pros mentioned:Comfort
Rocking with comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went on a search for headphones with good sound quality, solid active noise canceling at a price point that made sense. These fit the bills and are overall comfortable while wearing my prescription glasses all day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, SabrinaS,
Thanks for the review! It’s great to hear that our product has effectively met your needs. We are sure their amazing Noise Cancelling Technology, and their comfortable and lightweight design will make you like them even more! Do not forget to download the Sony Sound Connect app to enhance the sound quality and the experience!
Thank you for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Comfort
Great sound and comfort.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality and great comfort. The battery life is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AshwinP, We appreciate the 5-star rating and we're glad to hear that you like the quality and battery life of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Perfect blend of comfortableness, & music quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a *mild* audiophile, I appreciate good sound and enjoy hearing it but I do not wanna carry an interface in my backpack with a generator in my left hand to listen to music on my commutes and at home. And these headphones deliver, more than I thought. I grabbed it on sale but it’s really worth every penny. My only cons are you must use an app to control certain things (but that’s not entirely bad), and the worst thing is the times it’ll cut out and then start to lag with watching Netflix or anything really. Little frustrating, haven’t found a solution but other than that, awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AFPoints,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are having connectivity issues with the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). You may also refer to the troubleshooting steps on this link to help improve your experience:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Flawlessly amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all the headphones I have tried before, I can confidently say that these are the best, down to the sound, quality, and comfort, I use them for cadual use and also at the gym and they are just amazing. However I believe they are still a little pricey for the average person. Regardless, if you have the spare money to use on these you won't regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi G3O76, We appreciate your feedback and we are glad to hear that your new Sony wireless noise canceling headphones are the best you used, down to the sound, quality, and comfort. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
Sony quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Rated one of the best for a reason. Great sound, and ANC. The Sony Headphone App offers plenty of customization. Lightweight and comfortable. The only issue I had was syncing Bluetooth to my Samsung TV. Lip sync was way off. Maybe it's my TV. Little pricey, but I bought it on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AudioPhool, Thank you so much for the 4-star rating! While we are glad to hear that you are happy with the noise cancelling and sound quality of the headphones, we are sorry to hear that you are having audio sync issues with the TV and the WH-1000XM4. The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Comfort
Cool perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool perfect nice no noise working good comfort good sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your awesome feedback, OlusolaD! We're thrilled to hear you're enjoying the WH-1000XM4 headphones and that you're happy with the sound quality, comfort, and noise cancellation. Your satisfaction means a lot to us—enjoy your listening experience!
Thank you for choosing Sony and for being a valued customer.
Best regards,
Gus
Sony Social Media Team
Awesome sound quality with android ldac support.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome first time , heard a lot about them. Very happy with sound quality especially if you have a android that supports LDAC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GuillermoC,
We are really happy to hear that your first experience with these headphones has been so awesome! It is great to know that the sound quality is standing out to you, especially when taking advantage of LDAC support on your Android device for a high-resolution wireless listening experience. These headphones are designed to deliver industry-leading noise cancellation alongside that premium audio, and we are thrilled they are living up to the hype.
Thank you for trusting Sony.
Regards,
Dominick
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are probably some of the best quality headphones I have ever owned. The sound quality is excellent, they hold a charge for a long time and the recharge time is quick. With that said, the included recharging cable is ridiculously short ( about four inches) You will probably have to do what I did and buy a longer charging cable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello FrancoisB,
Thank you for sharing thoughts about our WH1000XM4. We're glad that you appreciate the excellent sound quality and battery life of our XM4. Your input about the charging cable is highly appreciated and noted. This will help us improve our future products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort
Amazing Sound Quality!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! They fit nicely over the ears and are very comfortable, the sound quality is great, and they fold nicely into the carrying case for compact storage, I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Keith, Fantastic! We're thrilled to hear you like the excellent and comfortable fit, great sound quality, and the foldable design for easy storage. Thanks for choosing Sony! -Sam
Excellent. Pair them with your TV for Movies!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first time I spend hundreds of dollars on headphones. Honestly I thought this was too much money for headphones but after 4 months now I think they are actually a steal for the quality of the sound, noise cancellation, battery, and all gestures the functions from the app. This headphones excel on every aspect. Both Spotify and Tidal sound great and I can hear notes and details on songs that I have never heard before. With that said, something great that I didn't expect is the movie sound quality. I paired these with my Sony Bravia TV and after that never used my home theater speakers again!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi antores,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
LOVE these headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great sound quality. Completely cancel out the in-home office distractions (e.g. outside traffic, barking dog). LOVE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leah22, Great! You definitely made the right choice. We're so happy to hear they provide such effective noise cancellation for your home office, making work much more pleasant by blocking out those common distractions. Thanks for sharing your love for these headphones and for choosing Sony! -Jess
great, love it:))
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great! i use it daily at school, at the gym, just walking around... quality sounds amazing and its clear. im not a sound expert so its great for a regular listener. it is a bit to the heavier side so i can feel it on my head at all times, and it gets SWEATY at the gym. its not super bothersome for me tho,,, it keeps my ears warm in the cold but it does get hot when its already warm outside. the touch thing on the side of the headphones tho, a little confusing and doesn't always cooperate. anyways still loved this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eileen,
Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality of the headphones. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your needs.
For touch control issues, please refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Great but still has a remaining flaw to fix
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really nice and comfortable to wear and the audio quality is great. Noise cancellation is amazing however there's a flaw that seems to still be present from the last version of these XM3. They will be going back to the store and back to Sony. There's an issue where suddenly you start to hear wind noise in one or the other ear. I've seen people say it's moisture related (Just wearing them in the house doing desk work, no working out) and I've heard others say it's not. If you search for this issue online you'll find many others that have had this exact same issue. Either way I started getting this issue only a week into owning them and for the cost of these, I ended up returning to the store and will wait for something better to come along or if Sony is able to fix what is clearly a historical issue with the noise cancellation circuits. I REALLY wanted these to work. For comfort, sound quality, ease of use these all beat Sony's major competitor out there for noise cancellation headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MGCHI, Thank you for the feedback on your experience with your WH1000XM4. While we're glad to hear you're enjoying the comfortable fit, audio quality, and the amazing noise canceling feature, we regret to know that you're having a wind noise issue with the unit and it had to be returned.
We want to make sure that you’ve been taken care of by your authorized seller. May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the XM4 :
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam