Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10880089
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony - WH1000SM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously purchased Sony - WH1000XM3 for work and airplane traveling which worked well. Recent purchase of Sony - WH1000XM4 is a nice upgrade. When the new headphones are on noise cancelling is impressive I barely hear surrounding environment. Audio is crisp and dynamic even when conversations are happening around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tarantellagirl,
Wow! What a nice headphone upgrade! We are very happy to hear that you are pleased with the noise canceling capability and audio quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. I've never worn or even tried any other noise-cancelling headphones so I don't know how they compare. However, I bought these for plane travel and have worn them on numerous flights, both short and very long, and they've fit the bill. They block out a lot of the annoying airplane engine noise as well as the ambient noise of other passengers on the plane. The sound quality is good and they are easy to set up and re-connect to my phone and tablet.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello lovecooking,
Great! We're happy that you are now enjoying your flights thanks to the awesome noise canceling feature, sound quality and easy to connect of our WH1000XM4. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
The best got better
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my wife since I have the previous version. She loves them. They are great for air travel. Highly recommended
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rick, This is a great gift idea! We're very happy to hear that your wife loves her new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great heaphones but not premium feel for the price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love this headphones, the sound quality, the comfort, the overall experience has been great. my only concern is the built quality, is not that is bad, its just that they don't feel like $350 headphones, besides that, this are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alfonso,
Good to know that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the build quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones and comfy. Noise-cancelling is perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geek,
Amazing! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has a very long battery life and the noise canceling works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JacobR, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Sony wh-1000xm4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I had the original which were good but the vast improvements on noise canceling and battery life are superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Pointman,
Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life
I recommend getting them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over a year later and all i have to complain about is that i cant replace the earmuffs because itll cost me around 100 dollars to keep noice canceling. They became pretty flat around 3 months after i git them, but i wore them like 24/7. I dont regret getting them though. I sometimes go all week without having to charge them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ruby, Awesome! We're glad to hear that you enjoy your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Enjoy! - Craig
- Pros mentioned:Comfort, Sound quality
Music to ears.. music only !
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation and clean sound stage with a bit of thumpy bass. The fit is comfortable and overall good value for money !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Srini, Great! We're glad that you like the sound and noise canceling feature of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Nice Job By Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this set of headphones for comfort, features, and sound quality. They are simply the best I have ever purchased!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi eddiel,
Awesome! We're glad thrilled that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
The best you can buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny, got this on sale for two seventy eight. -Noise cancelling 10/10 -Sound quality music 10/10 -Sound quality voice 8/10 (some distortion but that’s to be expected of most headphones) -Comfort 8/10 (perhaps I have a bigger head but it does clamp me a bit after 3-4hr use) -Style points 8/10 (personally I think the beats have flashier colors and more modern shape) In the current market as at august 2021, these are the best that money can buy before going into studio level headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JWong, That's great! We're glad to hear that! You made the right choice. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Comfort, Sound quality
Wonderful Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My wife loves these headphones, which she received for Christmas. The sound quality is great and they are comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FredMertz, Great! We are so glad to hear that you are happy with the sound quality and comfort of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing! I probably spent an hour in the store trying to convince myself that the Bose and Beats headphones were better than the Sony ones but my ears would not let me! I bought these to drown out the noise while studying and they work perfect. When you put your hand on the outside of the right speaker you can hear the noise outside of the headphones. Truly amazing!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duper89,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Favorite over ear headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Headphones in my opinion. Sound quality is ELITE, noise canceling is equal, if not better than the apple headphones, but much cheaper in price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hey Anon, thank you for your review. We are glad to hear that you are enjoying your WH-1000XM4 headphones. The WH-1000XM4 model is known for its exceptional sound quality and industry-leading noise cancellation technology. These headphones leverage advanced audio technologies to deliver clear and immersive sound, making them ideal for various listening experiences.
Your feedback is valuable, and we are delighted our product exceeds your expectations. Should you have any further questions or need assistance, feel free to reach out!
Thank you for choosing Sony!
Gus
- Pros mentioned:Sound quality
Great upgrade from Bose QC 35 after app settings
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Long-time owner of the Bose QC 35 and I’m glad I took the leap. I owned the QC 35s for several years now, and it still works great. To me, the upgrade in going to this pair of Sony wireless headphones wasn’t there until I changed the configurations in the Sony app to my preference. After those configurations, the sound quality made a world of a difference. I still prefer the buttons on the Bose QC 35, and the part of the headphones that goes over the top of your head on the Bose feels more comfortable to me. I will still alternate between using both, but will definitely grab these Sony headphones when I really want to appreciate the music sound quality, especially the 360 reality audio song selections on Amazon Music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CasualEditor,
Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you are enjoying the sound quality of the headphones. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband to your needs. You may also find these links helpful when using the touch controls of the headphones:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Nice
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones absolutely love them. Comfortable and good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SergeyN, Awesome! We're glad that you are enjoying the comfort and quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is amazing. Most comfortable headphones I've owned.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JesseC, we're glad you like the noise canceling feature and comfort of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Comfort, Sound quality
Super comfy and great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, most comfortable of any I own. Easy to set up and use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paula, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
would definitely buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love these! they are so comfortable and the sound quality is great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gene,
Thank you for the 5-star rating! We're glad to hear that you love the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Cristy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compact case included is perfect for travel. I got these for my husband and he loves the quality of it & the comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cristy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph