Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10880089
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Wish they were smaller
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really loved the sound on these. Bought them for the primary purpose of enjoying my music more but fell in love with the ANC. The connection to 2 devices was really nice too. Wanted to keep them but they were unfortunately a little too big and would slip off my head if I tilted my head forward/backward or tried to work out
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jpyl, nice! We're glad you love the sound quality, noise canceling feature and multipoint function of our product. We understand your feedback regarding the size and fit of the WH1000XM4. It is recommended to check this link when wearing the headset:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
We have our Support team that is always happy to assist. You may email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for your review. We hope you consider Sony again. ~Earl
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones i truly think they are better than Bose. Easy to paid very comfortable soft ear cups. Noise canceling is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason! Awesome! Glad to hear that you are happy with the comfort and noise-canceling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
comfy headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very soft and doesnt squish on the ears. super noise cancelling!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tple, we're glad you like the noise canceling feature of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect headphones! Use them for everyday use, fits well over the head. Love the noise canceling on them plus last long on battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying it. Clear and blocks outer noise. Comfortable to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyL,
Thank you for reaching out to us today! We're always happy to hear from you. We're glad that you're enjoying the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Best headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones. Very comfortable Good Sound quality Has all required touch controls. Best part can be connected to 2 devices same time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AP2102,
We appreciate the perfect rating review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Good product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer for long hours flight. Great noise cancelling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngelicaR,
We're really happy to hear that your Sony headphones have been a game changer for those long flights! Thank you so much for the generous 5-star rating and for highlighting the impressive noise cancelling feature—they truly make travel more comfortable and immersive.
Thank you for choosing Sony—wishing you a brilliant day!
DiegoV.
Easy to use.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use.my kids enjoyed them. Sound is great worth evey dollar
I would recommend this to a friend- Pros mentioned:Comfort, Sound quality
Solid headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for a solid pair of headphones that deliver great sound and are comfortable — these headphones should be on your list.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Clucker,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really enjoy these headphones. The build quality is good and the noise cancelling is even better!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lucas,
Thank you for choosing Sony!
We couldn't be happier to hear that you're enjoying the WH1000XM4 headphones! It's fantastic to know that you appreciate the build quality and are impressed by the noise-cancelling feature. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best quality aound not just music. Also long last battery. Charged only once a week
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carter0818, Thank you for the 5-star rating! We are so glad to hear that you are happy with the battery life and sound quality of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, especially once you tune it in the app. Wired mode for low latency is great, and I can confirm there's no weird behavior with the Bluetooth when using it with Fedora 35 workstation (apart from my poor bluetooth antenna causing some stuttering here and there.) I can't say the same for Ubuntu 21.04 however; my laptop eventually got stuck connecting to the headset profile. Turning on multiple device connectivity using the app fixed this, but be aware it also disables LDAC. Noise canceling is outstanding, and once you get a little music going the outside world just disappears. The headphones' band does start to hurt after a while, and being closed back headphones your ears can get hot. I readjust it every so often.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Caleb, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling headphones.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback on our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
They don’t get better than this
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best wireless ANC over-ear headphones. Slightly better ANC than Bose with a more balanced sound profile. Battery life is superb.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Devon,
You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Hooray
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones go dummy. Sound stage is fire, noise cancellation go nuts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user717274,
We're thrilled to hear that you're so impressed with your WH-1000XM4 headphones! It's fantastic to know that you're enjoying the incredible sound quality and the powerful noise cancellation. Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing for long flights! Great noise cancelation and battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, JaimeM! We're glad that you are impressed with the noise cancelling and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig
- Pros mentioned:Sound quality
Without Reservations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and fit overall! Would recommend without reservations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Unclebenito, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall fit of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess
Better than Xm5
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily the best Sony headphones. Just as good as the xm5 and looks better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, thanks for sharing this with us! We are honored to hear that you think the WH-1000XM4s are the best. It's awesome to know that you think they are just as good as the newer models and that you like the design.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones will definitely enhance your music experience. While I am not an audiophile, I do know what I like and these headphones deliver an amazing sound. I have owned a pair of Bose soundlink wireless headphones for the past 6 years, and while they sound good, the Sony headphones are by far more superior in sound quality. To be fair, the Bose headphones are not noise canceling like the Sony headphones; however, when I am listening to music in a quiet room in the house, the Sony headphones win hands down!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maggie,
You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
the best ..sound ... love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confortable Earphones, easy to connect the sound is powerful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi saserrano,
Fabulous! We are truly happy that you love your WH1000XM4 and that you are satisfied with its incredible sound quality, very comfortable fit design, and ease of connection. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Sound quality
Awesome Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are the first pair of wireless headphone I have purchased. I love the sound quality and the noise cancelling technology. You can place your hand on the right side and hear if someone is talking to you without taking them off. The volume is controlled by swiping your finger up and down on the side. Highly recommend. If you see them on sale definitely buy one. I got an amazing deal on my at Christmas time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buck, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl