Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10880089
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers enjoy the phenomenal sound quality, comfort, and impressive battery life. They also appreciate the solid bass, lightweight design, and good fit, along with reliable connectivity. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Wow
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over the years, I’ve had a number of noise canceling headphones break. Bought these for a recent trip and I’m amazed at how good they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidS, Awesome! We are glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Out of this world
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say that hasn’t already been said. These headphones are everything they are cracked up to be and some. The noise canceling feature is out of this world. Activate it and the outside world goes away.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wannabetechie,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Very nice headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. The Black Friday price was just right. I have the WH-10000XM3 but I was ready to move on. They feel great. Syncing to two devices is a big plus for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rascal, Great purchase! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good experience
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was good. Mic quality could be better. Overall great experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, AjayK!
We are delighted to hear that your experience with the WH-1000XM4 headphones has been overall great! We appreciate you highlighting the positive aspects of the headset's performance.
We also genuinely appreciate your constructive note regarding the mic quality. We continuously gather customer feedback to improve our products, and we are committed to enhancing voice clarity for calls and interactions in future designs. Your input is valuable in guiding those improvements.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise-cancelling headphones I ever had. When my parent are watching a movie and put on the loudspeaker I can hear the noise right next to my room. But these headphones cancel all of the noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vinney, thank you for the 5-star rating! We're glad to hear you're enjoying the excellent noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Best Headphones Ive Owned!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for studying, gaming and while walking my dog! Switched from the apple airpods and i dont regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your concise and enthusiastic review, Sebvstien!
We are thrilled to hear that you are loving your WH-1000XM4 headphones and that they are seamlessly fitting into various parts of your daily life—from studying and gaming to walking your dog!
It's especially rewarding to know that the switch from your previous earbuds has been a great decision for you. We engineered the XM4s to deliver industry-leading Noise Cancellation and premium sound quality, ensuring they can handle every scenario you throw at them.
Thank you again for choosing Sony to be your audio companion!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Amazing quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definite sound proof when working out or simply walking on the street. No outside noise. One of the best headphones out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarleneC, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Drown out sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My friend loves them he is a drum player for the bob marley band and is very happy with this product he wears them all the time around the house to drown out any sounds
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Thefocus,
Awesome! We're glad that your friend enjoys the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Happy Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Great sound, excellent noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EveryMan, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Maybe, Maybe Not!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's almost the same sound quality as the xm3 model. The features is not worth the upgrade if you have the xm3 model. The soundstage is narrow and the treble is lacking. I tried adjusting the sound from the Sony App equalizer and my cellphone, and I still can't seem to get the clarity I was hoping for. If noise cancelling is what you need this for, then this is top notch. My Sennheiser 599 which is 3 years old sounded a lot better. At least I still have until January if I want to keep this. I'll keep trying to see if the sound improves. I'll give this a thorough burn in time, otherwise it will go back.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's a great product! You can't hear anything outside of what you're listening to
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kimi, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
What lies beneath.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for simplicity defined, in a headphone, this is not it. The driver for this Sony product is the App, which is not only confusing to master, but difficult to understand. The controls are somewhat masked in their function and operation, as well. Swiping up, down, left and right on non-existing buttons is glitchy, at best. What buttons there are are not raised so one can't easily perform pairing operations without taking them off to see what you are doing - and what good is that. Sound quality and noise reduction is as advertised, however the caveat in bluetooth mode is the small print in the included instructions that warns you that an audio lag might be (WILL be) present upon connection to the source. This right there ruins it for me. For the price, given all the negatives, I would not recommend these. Returned the product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rico,
We regret to hear that the unit was already returned because it didn't perform to your standards. Your feedback is greatly appreciated. Thanks for sharing your review and we hope that you consider Sony in your future purchase.
-Ralph
Quality is very good.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A gift for my Son to replace his broken (3x)Beats studio. My son told me that this Sony is better than beats.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArlandR,
Thank you for choosing Sony!
It’s rewarding to hear that the WH1000XM4 headphones have made a great replacement gift for your son. We’re glad to know he considers them an improvement over his previous brand. Thank you for sharing your positive feedback.
Best regards,
-Fred
- Pros mentioned:Sound quality
Best in the business
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headset out in the market works like a charm been using this for a year and did not fin any flaws
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TarunR,
Perfect! We are truly delighted to hear your satisfaction with our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you very much for choosing Sony and stay safe! - Marco
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best of the best. Used these on a 5 hour flight and the noise canceling was a life saver. Sounds quality is great and they have great construction
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jonah,
Awesome! We're thrilled that you are enjoying the noise canceling function, sound quality, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. Couldn't ask for better quality. Best Buy is the best for selection!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickiA,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great noise cancelling
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using them for a week, and all I can say is that the sound quality is great and the noise canceling is the best (airpods pro are great but fall behind this headphones). The only con is that after some time they hurt the ears and cause sort of a headache. Check if they fit your ears, otherwise it could be a painful experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luigi87, we're glad that you like the sound quality and noise canceling function of the headphones. Make sure to adjust the headband of WH1000XM4 for superior comfort and fit.
We appreciate your feedback. This will certainly help us improve the quality and performance of our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Ideal Noise Cancellation Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar! Noise cancellation works effectively and looks very stylish.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickF, Great! We're glad that you like the noise canceling function and style. Thank you for choosing Sony. Erin
Quick Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are f@%k!ng amazing! I highly recommend this product. I was bummed that I had to take a break from 'em so they can charge. The Sony XM4 is (arguably) the ANC king (atm). Pick 'em up if you can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieLord98, Awesome! We are glad to hear that you are happy with the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best use for gym and in office. Noise cancellation was good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpiesJ, thanks for taking the time to share your experience with the Sony - WH1000XM4. This pair of headphones blend our advanced noise canceling with, exceptional sound quality and a range of smart features for an unrivaled listening experience wherever you go. We hope you continue enjoying the product, thanks for choosing Sony. Regards, - Dominick