Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10880089
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Best headphones for college
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones I’ve ever had. These have helped me out throughout school.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GersonP,
Wow! That's nice to hear that you are enjoying your Sony WH1000MX4 and how it helped you focus on your school/studies. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Excellent Noise Canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good music quality. Bought primarily for noise canceling use. Works very well for that. The noise canceling plus low volume of music blocks out a noisy work environment.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megan, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are bu far superior to its contenders.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VRMcdaniel,
Thank you for choosing Sony!
We're excited to hear that you recognize the WH1000XM4 headphones as superior to others. Your appreciation means a lot to us, and it motivates us to continue delivering exceptional products that enhance your listening experience. Thank you for sharing your positive experience!
Best regards,
-Fred
- Pros mentioned:Weight
Best Earphones of 2021
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earphones I’ve owned to date. Excellent ANC, two device simultaneous connection, lightweight and built right. You won’t find better earphones in this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HCNY,
Great! We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Worth the cost.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone work really well. The noise cancelling works perfectly. The sound is rich and full, with deep base and crisp treble notes. I enthusiastically recommend them.
I would recommend this to a friend - Pros mentioned:Bass
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. The soundstage is great. Slightly heavy bass sounding but pleasant sounding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SaurabhP, we're glad you the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
The best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphone! Just get it you won't regret it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mhonsi, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best all around headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best all around headphones you can buy. It plays good music, good sound for movies while watching via Bluetooth to smart tv and is good on airplanes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Junior,
Great! We're thrilled that you found the perfect headphones for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Fire Headphone!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these as an Xmas gift for my bf and it was the perfect gift. Headphones are comfy around the ears and can integrate with different platforms including Amazon’s Alexa!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chenai,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Noise cancellation superb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is superb transferring to device to voice is kind of glitchy sometimes but it's really cool most of the time it works in the sound of the noise cancellation is awesome I can finally watch TV and not have my daughters tablet in the background playing cartoons and doesn't bother me
I would recommend this to a friend Ear phones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My second one. Both are excellent. I have very BAD hearing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rivka,
It’s rewarding to hear that the Sony WH-1000XM4 headphones have been so excellent for you that you purchased a second pair! We appreciate your loyalty and are especially delighted that our sound technology performs so well for you, even with your hearing challenges. Thank you for the strong 5-star review and for trusting Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Really good product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple one of the best in the market sound quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisBernache, Awesome! We are glad to hear that you are happy with the sound quality of your newly purchased WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound on these is AMAZING! I'm a mom and a teacher. My headphones are my sanity, my vacation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JojoM, We truly appreciate you taking the time to share this wonderful feedback! We're so glad to hear that the WH1000XM4 are helping you stay sane as a mom and teacher. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Very amazing sound and comfort.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the very best headphones. Listening to music or talking on phone they sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RogerG, we're glad you are enjoying the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Battery life
Impressed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Long battery life . I recommend this to everyone .
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bigdaddybutch,
That's awesome! Your recommendation is highly appreciated and we are glad that you like our WH1000XM4 especially its long battery life. Thank you for choosing Sony! - Marco
- Cons mentioned:Price
Quality headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This are probably the go to headphones if you want high end headphones but without being overpriced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JordanB, We're happy to hear this feedback! We're very happy to hear you're enjoying the overall quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
They get the job done
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great overal headphones for everyday use. Good noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SammyC, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Stylish Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are amazing. The noise cancelling is great and the midnight color is beautiful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dominique,
Great! We're glad that you like the noise canceling function and color of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sound style performance perfection
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing. Noise resistance on point. Size and color perfect. I tap on it as if it were my Apple air pods .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudithD, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Tetcommutermom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great when listening to music and noise canceling is awesome with little kids and working from home but it is very frustrating to use on phone and conference calls I’m constantly being told I can’t be heard. I’ve adjusted the settings with only a little improvement. The only way to get good mic sound is you have to use the cord plugged into the headphones and your phone or computer which defeated the purpose when needing a wireless connection. For the price the mic should work better when on a wireless connection. My $28 wireless headphones work better for calls than this one. So don’t buy for phone calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Telecommutermom, Thank you for the feedback on your experience with your WH-1000XM4. We're thrilled to hear you're enjoying the great sound quality and industry-leading noise cancelation. For call quality issues, please make sure that the firmware is up to date. Also, please follow the troubleshooting steps below to resolve this issue:
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam