Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10880089
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. And the best buy servise was excellent
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, JackB!
We are so pleased to hear that you're enjoying your WH-1000XM4 headphones. It's great to know that you are happy with the product, and we appreciate you sharing your positive experience with Best Buy's service as well.
Thanks again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great Sound, Great Noise Cancelling, Comfortable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.And they have a bunch of cool smart features. Ear detection/auto pause on take off is something I have grown accustomed to with my AirPods and it is so nice to finally have it on my over-ear headphones too. The speak-to-talk thing is actually really useful. I had to turn off adaptive noise control after about two weeks, it kept turning on and of while working. From home, got really annoying. But that hardly changes the fact that these things are great upgrade from nearly any other headphones on the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottB, we're glad that you like the amazing features of the headphones particularly the wearing detection and Speak-to-Chat function. Your feedback about the adaptive sound control is greatly appreciated. This will certainly help us improve our products. Thanks for your review and for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are unbelievable. They make it seem like Danny Carey is playing drums inside my head. 10 stars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesse,
Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love These
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the greatest thing I've ever splurged on for myself. The noise cancelling is superb, highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Addilynn, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Love these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SUrprised at how effective the noise cancellation is, and easy to engage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesY, we're glad you like the industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Not as good as Bose - but nice features.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them - great on the plane. I'd prefer the Bose - but when they are sold out - these are a great 2nd choice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi royvera,
Thank you for your feedback. We're glad you like your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for purchasing Sony! - Kris
- Pros mentioned:Sound quality
Get these.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones. Price is high but so is the quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Reggie, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Get them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve had so far. They have noise cancellation and the sounds come in clear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashley, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned. We're also glad to know you're enjoying the excellent noise cancellation and top-notch sound quality of our WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for leaving us such a wonderful review! -Jess
Great Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. I’ve had them for years and they still work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your kind words, NolaB!
It's a true pleasure to hear you consider the WH-1000XM4 amazing headphones. We are so glad to know that after years of use, they are still delivering the quality audio with LDAC and incredible Active Noise Cancelling you've come to expect. We hope your experience continues to be nothing but pleasant listening sessions.
If you ever need assistance, our support team is always happy to help with any questions you may have.
Thank you again for being part of the Sony family!
- Pros mentioned:Sound quality
Almost perfect
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great for noise canceling and they only fall short of 5 stars because of the crackling in the left ear cup that many others have reported. This is especially during takeoffs for flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, we are so glad to hear that you are happy with the noise canceling feature of your new WH-1000XM4! For the crackling noise on the left earcup, depending on the surrounding environment, crackling noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the noise is still significant, turn off the Ambient Sound Mode.
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com.
Regards,
Carl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best wireless headphones on the market!! Sony is the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Subwoofer, Awesome! We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Top Notch Sony Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly one of the best headphones I could have ever bought I’ve had these headphones for a year now bought them last Christmas and they’re still going strong and very durable. Highly recommend for people who want these for the gym or for any other reasons if you’re serious about your music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello dominickg1234,
Thanks for sharing your feedback and we highly appreciate your recommendation. We are pleased to hear that our Sony WH1000XM4 still works and perform perfectly. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life
Sony
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones give off good quality and have long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StarWars, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
NICE with a small issue
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crazy silent when on, make sure you dont walk around the city!!! Verrry great sound ...slightest muffle with bassy songs tho.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best noise cancelling headphone I've ever used!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Niceeeee, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best noise canceling headphones that you've used. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very impressed with the noise cancelling feature and the quality of sound from the speakers. Works great practicing drums.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Antenna,
Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation is amazing. Sound quality is superb, worth every penny
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Potato, Great! We're very happy to hear you like the amazing noise cancellation, superb sound quality, and you feel that the price is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works great and keeps the outside sounds out. good value
I would recommend this to a friendBrand response from SonyListens
Posted .Perfect, JosephS! We're glad that you are happy with your new headphones. Whether you want to host an epic party or enjoy your favourite movie or TV show, this speaker will give you the experience you need. The XV800 provides a powerful, room-filling sound, whatever you’re listening to and wherever you’re listening from. So, don’t compromise, play music loud and clear or enrich your movies and TV with the XV800. Thank you for choosing Sony and enjoy your speaker! -Craig
- Pros mentioned:Sound quality
Likely the best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are more than likely the best noise-cancelling over the ear headphones available.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FUNKRA,
You made the right choice! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best Headphones Ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the XM3 and everything is just much better. Sound is amazing. Best noise canceling in any set I’ve used. Must buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BostonLawyer, Wow! Wer'e thrilled to hear you've upgraded to your new Sony WH-1000XM4. Good to know you're enjoying the sound quality and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam