Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10880089
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Bluetooth wont sync
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bluetooth sync stopped working after 30 days. Not a sweat proof Cant hard reset Stop charging * I used it for running * Base is 85% closer to Dre Beats Noise cancellation is awesome Fit is perfect for me.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HungerRunner,
Thank you for your review. While we are glad that you're satisfied with the amazing noise canceling feature and very comfortable fit design of your WH-1000XM4, we sincerely apologize if you're experiencing issues. This is certainly not the news we'd like to hear from you. May we contact you to help and get more information? If so, please send us an email at socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Sony Case Number (if any):
Full Name:
BestBuy Username:
Telephone Number:
Issue:
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We value you being a Sony customer. Sorry for the inconvenience and hope to speak directly to try to resolve this matter.
Thank you for letting us help assist you.
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Battery life
Music time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones, they work pretty well, long battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RedBanana,
Awesome! We're glad that you like the battery life and how these headphones work for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is excellent. Easy Bluetooth connection.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cutter,
Perfect! We're thrilled that you are enjoying the noise canceling and Bluetooth function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise cancellation headphones ! Better than Bose !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tfung1990, Awesome! Good to know that you found the perfect noise canceling headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort
Sounds good, nice fit.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the EQ section of these headphones. They fit nicely too. Glad to have & use them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rabidwatchdog59,
Great! We're glad that you like the fit and equalizer function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Too good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am loving it I gifted it to myself for Christmas and I love it It’s better than m3
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ronie, this is indeed an excellent gift. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great Updates with New Version
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, big upgrade over the old model from a few years ago
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RussellG, Awesome choice! lad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony XM - Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best noise cancelling headphones one can have. Only negative thing for me is if I wear even for one hour somehow my ears starts paining. Not sure what’s wrong.
I would recommend this to a friend - Pros mentioned:Sound quality
Sonyisbest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best product out there right now. Good sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyisbest, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love all of the features the sound quality is amazing and I love the blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, Awesome! We're glad that you love the sound quality and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
The best ANC headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The best ANC headphones around. The touch interface on the side add great functionality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JKMGS,
Awesome! We're glad that you're enjoying the touch sensor and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great. I would recommend it to anyone. Every home should have one of these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Very Satisfied
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Also got, and use, Bose noise-cancelling headphones, and I can't tell the difference in sound quality, battery life, or ease of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gilfried, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. very excellent quality would buy again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Truman,
Awesome! We're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We're looking forward with your next Sony purchase. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Air plane must have
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought for a vacation trip. Couldn't be happier, very great noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victony, thank you for purchasing the Sony WH-1000XM4! We're thrilled to hear you're enjoying the excellent noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sound amazing
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best sounding headphones I have ever bought. Definitely worth the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Great! We're glad that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great sound and best noise cancelling head-hones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling headphones, I have had other headphones but these are the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stonbaby,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great sound, big and clear. Nice mid range and the best ANC
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rddrums, we're glad you like the sound quality of our industry-;leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
excellent sound and noise canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent sound and noises canceling, with the offer it’s a good deal.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chock88,
Great! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Not for me
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC is phenomenal. Sound was okay but there are better options out there. Wound up returning due to them making my ears heat up and uncomfortable.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ErockG, while we are glad that you like the noise canceling function and sound quality, we regret to hear that it's not giving you the best comfort and had to be returned. This is definitely not the experience we'd like you to have.
Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes all feedback seriously. Rest assured that we'll have this noted as we continuously strive to improve our products. Thanks for sharing your review and for choosing Sony. Erin