Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10880089
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, just wish they weren't quite so expensive
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rthr, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Good sound, but a big flaw.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality us really good. But when I turn my head left to right, there is a temporary disconnect. I think I’ll go back to Best Buy swap them out.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello RAV32,
While we are happy that you like the sound quality of our WH1000XM4, we're sorry to hear that you are having disconnection issue. Please allow us to help and turn this to a better experience. If you haven't returned the unit, you may try these troubleshooting steps. Please check this helpful link.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking!
Hope this helps and thank you for choosing Sony!
Regards,
Marco
I Love my Sony WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a set for my wife and she loves them so I took a moment to review also and came here to make my purchase of the same Sony's and love them for down time to just get away and enjoys a good movie or listen to music
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WDBlack, thank you so much for the 5-stars rating! We are incredibly pleased to hear that you and your wife love our newest industry-leading, Noise Canceling headphones WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 & feedback and for choosing Sony!
- Romeo
Great Headphones with Multi-Device Support
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use this on my WIndows PC (Win11) and my phone (iPhone 12 Pro). They can be connected to both devices at the same time. Excellent. Use with Microsoft Teams and They work great for that too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dsthilaire, Great! We are so glad to hear that you are happy with the multipoint feature of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones as a replacement for a pair I already had and I have been very pleased with them. They work better then the original pair and I can get incoming work calls clearer on them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sdavis123,
That's very nice to hear! Were glad you like the headphones for phone call. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So good. Bbfjsnnxnxnxnnxnznsnnsjxjdnsnjdjxnnxnsjjdnxjjdjejdjxjjxjejsjjdnxjnx bc nxjdjejej nxn hvxn
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkE, That's awesome! Thank you for giving the product a perfect rating! We're glad that your investment is worth it! It is amazing to hear you're having an enjoyable listening experience with your Sony WH-1000XM4 Headphones. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Sound is fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is awesome and the sound quality is insanely good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dulc, That's great! We're glad to hear you're enjoying the sound quality and noise canceling feature of your all-new WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Very user/friendly and great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my husband. He had tried the higher price Bluetooth ones and we both found them too challenging for 80 year old people! He is very happy with this model and the ease of setting them up to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, We are glad to know that your husband is very happy with his new Sony wireless headphones. You chose the best for him! WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Thank you for trusting Sony! -Vincent
So good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love when a product is exactly as advertised. Highly recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deej, we're glad you like our product! Thanks for choosing Sony! ~Earl
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my purchase block noise outside for when im playing the steam deck i highly recommend this to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zero,
That's great! Thank you for your feedback and for your recommendation. We are truly happy to hear that you enjoyed playing your steam deck without any distractions, thanks to the awesome noise canceling of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Sony WHXM4s: An Honest Assessment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying out the Sony WHXM4 headphones, I decided to return them due to underwhelming performance. Despite the initial hype, the audio quality fell short of expectations, lacking the immersive experience I sought. Additionally, issues with comfort and fit affected prolonged usage. While the noise-canceling feature is commendable, the overall package didn't meet my standards. I opted for a different option that better suits my audio preferences and comfort needs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaK,
Thanks for your honest review and feedback of our WH1000XM4. We regret to hear that our XM4 fell short of your expectations nor did not meet your standards. This will help us improve our future products. We are optimistic that you will consider Sony again in your future purchases.
Regards,
Marco
- Pros mentioned:Sound quality
Sony 1000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These baby’s sound awesome. They have fantastic sound canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1bigdaddy, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Excellent sound and NC.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat Bose hands down. Sound quality and connection are great. Pricey!
I would recommend this to a friend Sound elimating headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Christmas present for my son so we haven’t used them yet. But I’m sure it’s great as our last set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop, They are indeed the best present this holiday season. Surely your son would love them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones hands down, very easy to use and have lasted me 2 years
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaik, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've owned after using it for about 2 years now. It's good to know these are perfect for your lifestyle and you love the top-notch sound quality and overall features of our WH-1000XM4. Thank you for leaving us such a wonderful review! We hope you continue to enjoy your WH-1000XM4. Regards, Jess
- Pros mentioned:Comfort
Bluetooth issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these headphones around may 2022. Overall great headphones extremely comfortable and stylish. It's currently November 2022 and the headphones continues to disconnect from Bluetooth. Will be returning these.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM, While we are glad to hear that you are happy with the design and comfort of your WH-1000XM4, we are sorry to hear that you are experiencing connectivity issues with your headphones.
If you still have the headphones, we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please try the troubleshooting steps on our help guide link connectivity issues: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Bye Bestbuy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these new headphones! Unfortunately I will no longer shop with Bestbuy due to the racial discrimination. So unfortunate
I would recommend this to a friend- Pros mentioned:Sound quality
Best noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great!! Great sound and support. Best noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoseareBose,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great pair of headphones! Noise cancellation isn’t the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamirG, we're glad you like your new headphones. We appreciate your feedback regarding the noise canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, you may check this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Sony Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my everyday headphones. It’s so light, convenient, and such a good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmyT, we're glad you like our product. Thanks for choosing Sony! ~Earl