Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
The greatness of sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What I love about these amazing and super awesome sony headphones is that they are of sound quality of an AMC movie theater and with amazing features for every day use , from work to the park or to working out or for an incredible walk routine or for great movies and music entertainment and gaming use , I would give it more then five stars more like ten stars , bose can not match what sony headphones brings to the world of sound quality and entertainment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyisabestbuy,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
Great ANC headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used the Airpod Max and Beats Studio Pros for several years, even though I am an Android user. I've been eyeing the XM5's for several month and watching the price on them, but these went on sale for what I considered an unbeatable price of $200, so I decided to pull the trigger on these for now. I'm not typically the guy who buys the older version of anything when there is the "new and improved" model to get, but I couldn't pass this deal up. For the price, these cans are awesome, and I wish that I hadn't waiting so long to buy them. These will be my go-to for music listening and traveling from this point forward! if you're on the fence about getting these, you should give them a try!
I would recommend this to a friendBrand response from SonyListens
Posted .That's wonderful, RedShadow! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Beats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My husband loved his gift. Sound, color and noise cancellation are just as described
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound,very confortable excellent product great for travel and sports
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julios79, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
Headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great, cancels noices and pairs easily with anything
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
Great Sound Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality. Charge holds well. Worth the money.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Texaspanther, That's great! We're very happy to hear you like the amazing sound quality and long-lasting battery life of your Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Sound quality
Noise Cancellation Champ
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great with noise cancellation + multi-point connection + great battery life makes this the champ for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, Awesome! Glad to hear that you are happy with the noise cancelling, multi-point connection and battery life of your new WH-1000XM4 Headphones! Thank you so much for sharing your experience and choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Comfy and awesome to use
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, noise canceling works really well, the sound quality is amazing. Its comfy and use it for traveling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Sound quality
Daughter loves it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for listening to music, and it has a microphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewP,
We're thrilled to hear your daughter loves her new WH-1000XM4 headphones. It's awesome to know that they're a perfect fit for her, great for listening to music, and that she's getting good use out of the built-in microphone.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Sound quality
Sony Headphone Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds Great. You will truly enjoy the sounds of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your positive experience with the WH-1000XM4, WilD! We're thrilled to hear you're enjoying the rich, immersive sound these headphones deliver. The WH-1000XM4 model is designed to provide exceptional audio clarity and deep bass, making every listening session a real treat. It's always great to know our headphones are helping music lovers get even more enjoyment from their favorite tracks. If you have any favorite features or tips to share, we'd love to hear them!
Thank you for choosing Sony!
Best regards,
Gus
Sony Social Media Team
- Pros mentioned:Sound quality
Amazing headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Love the sound. Great fit. Noise canceling is amazing. Just a great piece of tech
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Milos,
Awesome! We're glad that you like the sound quality, fit, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good at their job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancelling. Mostly comfortable but for me I start to feel the weight on the top of my head after a while. Also with glasses it's inevitably a bit awkward. I have trouble getting the touch control to reliably play/pause. It's disappointing that the XM3 supported the aptX codec but these XM4 do not. There's a fancy LDAC codec that it supports, but only on Android, and not when you are using the multi-connection feature. Also for the price, it would be nice if you could use them as a USB headset when plugged in (I had a Bluetooth headset that could do that). I also wish the carrying case could fit them with the headband extended, since I have to readjust every time.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Comfortable, great sound, overall high quality! Very happy!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KLOCK, Thank you for the amazing review! Wer'e very pleased to hear you like the comfortable fit, great sound, and overall quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have bought the same product multiple times. I love it the products have not damage on me. Very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaC,
We're glad you're loving the WH1000XM4 headphones! We're thrilled to hear that they've consistently delivered comfort and quality! Thank you for your continued support, it means lot to us.
Thanks for choosing Sony!
-Aldair
- Pros mentioned:Comfort, Sound quality
Quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfort. Limited use so far, so we will see how they hold up with time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Griff,
You made the right choice! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Almost perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and features. Also pretty comfortable even after a long use during the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pain,
We are glad you like the sound quality and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and have a nice day!
Regards,
David
- Pros mentioned:Sound quality
great headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great noise cancellation. sound is really clear. the only thing is sometimes when it’s on noise canceling it like makes this like clicking noise to help with that u just turn off noise canceling for a little bit and it seems to go away
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JaydaJ,
Thank you for the feedback and we're glad that you are satisfied with the audio quality and noise canceling capability of our XM4. Please may sure your XM4 has its latest software version. Updating the headphone's software may resolve this issue or other minor issues and for optimum performance.
Here a helpful link for the software update:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
Marco
- Pros mentioned:Battery life
The ANC headphones to end all ANC headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing head phones for calls, music, and noise canceling. I use these head phones for Webex meeting at work, jamming Death Metal, or sealing out noise while I type up lab reports (sometimes a combination OF all three AT the same time). The bluetooth functionality is great; and so are the controls on the right ear side. And the battery life is PERFECT. Ignore beats and BOSE. Get these. I purchased a pair for the wife and myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Idromos247,
You made the right choice with the Sony WH10000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good Sound
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones can carry your journey the whole way on an airplane and you wouldn't be bothered with its noise canceling. Sound is probably the best I've had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dakota, Awesome! We're thrilled to hear that you enjoyed the sound quality and noise canceling of your WH-1000XM4. It's great to know that they made your airplane journey more comfortable and enjoyable. We appreciate your feedback and are glad that the WH-1000XM4 provided you with the best sound experience you've had. Thank you for choosing Sony! - Romeo
- Pros mentioned:Comfort, Sound quality
great product.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is lot easy to wear as compared to air pod max... it feels great.. sound quality is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi pratik,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph