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Customer reviews

Rating 4.7 out of 5 stars with 12579 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 12,579 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they are the best for two years running for a reason. Comfort, sound, durability, these have it all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shaun,

      Awesome! We're glad that you like the comfort, sound quality, and durability of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    M4 upgrade from M2

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have the M2, upgraded to these and they have even better noise cancelling. Comfortable fit, excellent headphones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    very good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect noise cancellation and good quality natural sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eduardo,

      Thank you for choosing Sony!

      We're thrilled you're enjoying your WH-1000XM4 headphones! It's fantastic to know you find the noise cancellation perfect and the sound quality natural. We designed these headphones to deliver an immersive audio experience, and your feedback truly reinforces that. Thanks so much for sharing your positive comments!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very happy... will recommend highly. Very light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeslieD,

      Thank you for choosing Sony!

      We are delighted to hear that you are thoroughly enjoying your WH-1000XM4 headphones and appreciate their lightweight design. Your strong recommendation means a lot to us! We hope you continue to enjoy them to the fullest!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is so good!! Can’t hear a single word anyone says to me when it’s on. Pretty comfy too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos,
      Thank you for such a great review! We're delighted to hear that you like the comfort and noise canceling features of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Good headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery and the sound quality is better than Bose N700 imo, the only downside is the mic quality for phone call is lit as good as the Bose. Other than that, it is a really good headphone with ANC

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Derek, We're glad to hear you appreciate the long-lasting battery and sound quality of these headphones! For call quality concerns, please make sure that the firmware is up to date. Should you need further assistance with this issue, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Music Quiet

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really comfortable to wear. Sound is very good and noise cancellation actually works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PowerfulDot,

      Amazing! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound, great noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife for Christmas because I knew the active noise cancellation was really good. The separation that you can hear between the instruments is pretty impressive for the money. I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaacC, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome heasphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones. Noise cancelling works perfect and the fact that I can connect it to a second device is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MKBO,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Do not pass go

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice headphones. Well worth the money. Sound quality is great is great and the noise canceling makes it hard to hear what is around you. Love the you can touch the ear to be able to hear what is around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BEEHILL, we're glad you like the sound quality and noise canceling feature of our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones!!! The battery life is amazing, the sound quality is awesome, and I love the features!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jenna,

      Great! We're glad that you're enjoying the amazing features of the headphones like the battery life and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, sounds is amazing, the controls are very easy to learn and to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jj14000,

      Awesome! We're glad you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound and Isolation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have two great attributes. Great sound, and great no-sound. First the sound. I've been using wired headphones for years. Tied (by wire) to the computer, I have dutifully sat in my chair for hours, watching instructional videos, etc. Now, I get up and walk around, still hearing the audio, while stretching my legs, even walking around the house. The no-sound is just as enjoyable. I'm wearing them now, while my wife is watching tv. Very quiet.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fred,

      We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Head phones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality, quick charge, soft on ears, noise cancellation great, no problem connecting to blue tooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sony Xm4 Review

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great noise cancellation. Really really great battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello HusseinA,
      Thank you for the feedback and we're glad that you appreciate the awesome battery life and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony - WH1000XM4 Wireless Noise-Cancelling Over-th

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas present for my teen. I read reviews on all noise canceling headphones and this had great reviews. Bestbuy had the cheapest price and in blue. She loves it and I tried it out too. It definitely does work at canceling out noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MGCT,
      Wow! What a nice Christmas present! Thank you for choosing WH1000XM4 and we're glad that you like the color, quality and noise canceling capability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Wife loves them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great. Comfortable and really work. Going to need to get a second set. Wife stole mine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Smac,

      That's awesome! We're glad your wife loves the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We're looking forward for your next purchase and thank you for supporting Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound,very confortable excellent product great for travel and sports

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Julios79, we're glad you like the sound quality and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing Product. Great Price.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need to tune out the world? Look no further. In this deep shade of blue, these headphones do an awesome job with secluding yourself in a bustling world. I enjoy wearing these headphones while at home to unwind and relax. When paired to my phone, the audio is outstanding and when a call comes in, it's super easy to switch over. When family or friends are around, a quick gesture with my hand and I can hear them perfectly fine. I. Love. These. Headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MChan79, Thank you for this amazing review! We really appreciate you helping to share the word about our newest noise canceling headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all its a good headphone. Battery life, connectivity and sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoseD,
      Thank you for purchasing and for commenting on our WH1000XM4. We are happy to hear your satisfaction on the sound quality, battery life and connectivity of our XM4. Thank you for choosing Sony! - Marco Sony_US