Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Bass, Comfort
Bad software, good hardware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. Outdated software. Almost negative support from Sony. I had issues with this headset randomly turning the ambient mode on and off and Sony just said “get a different headset”. They don’t support the software nearly as much. Besides this the actual audio experience is very nice, comfortable and light headset with a nice rounded lower bass
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Happy to hear that you enjoy the good sound quality of our Sony XM4. We're sorry to hear that you are having some issues with the ambient mode turning on and off and also with the software. Here are Sony, we always make sure that we provide good quality product and customer service support. We would like to know more about your concern. For further assistance, please reach out to us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best regards. - Marco
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are such good headphone got them for my husband as a gift and he absolutely loves them. I’ve tried them myself and now want a pair too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MalykaiS,
That's great! We're glad to hear that your husband loves the headphones. Thank you for supporting Sony!
-David
- Pros mentioned:Sound quality
Make it go BOOM
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a condo and watch movies at night till about 3am almost every night. I watch action, adventure which have a lot of sounds like bullets and explosions and I like to hear the action. These headphones provide excellent reception and I won't get evicted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie, we're glad you like our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stylish, comfortable and have great sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBarrios, Fantastic! We're very happy to hear you like the design, comfortable fit, and excellent sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
good upgrade
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.upgrade over the previous model. still maintains high sound quality and great comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechedOut, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the amazing review and for trusting Sony! -Jess
- Pros mentioned:Sound quality, Weight
Competes with the big brands
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is the best also the weight it’s amazing for long trips !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jose,
Great! We're glad that you are enjoying the noise canceling function and weight of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and easy setup. Comfortable fitting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PoorFit, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great sound and comfort.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and very comfortable. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TomDeb,
Great! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Pretty comfortable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase. Comfortable and noise canceling works pretty well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RKFF, Excellent! Good to know you like the comfortable fit and noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Headphone review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used on airplane and provided excellent noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cliff, thank you for your feedback! It brings us great satisfaction to hear that you had a positive experience with the WH-1000XM4 while traveling.
This exceptional headset features advanced noise cancellation technology, ensuring you can enjoy your music in peace, even in the loudest environments.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Sony Xm4 Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has great noise cancellation. Really really great battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HusseinA,
Thank you for the feedback and we're glad that you appreciate the awesome battery life and superb noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
A pair of headphones you cannot go wrong with
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise canceling, intuitive interface, and very comfortable to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nr12, Choosing these headphones will definitely be worth it! We're really glad to hear you're happy and satisfied with the features, comfortability, amazing sound quality, and overall performance of our industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for leaving us such a wonderful review and for choosing Sony! -Jess
- Pros mentioned:Bass, Sound quality
Amazing sound!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have very impressive bass and overall sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Olddudelovesnewtechno, Thank you for giving this product a perfect rating! We're very happy to know you're enjoying the bass and amazing sound quality of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Loved these!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and stylish looks with amazing sound quality!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Karen,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the beautiful and stylish design of your WH1000XM4 headphones along with their amazing sound quality. Thank you for sharing your feedback—we hope your headphones continue to make every listen a pleasure.
Best regards,
-Fred
- Pros mentioned:Bass, Sound quality
Cool
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the quality is good and the sound is clear, I recommend to those who like more bass!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Qazaqstan,
Awesome! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Sony headphones in
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has great sounds, light weight, would recommend!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlyssaB, we're glad you like the sound quality of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
True Headphones for a True Audiophile
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was originally leery about getting these headphones at first due to people reporting issues and such with them prompting a second new pair, but after a month or so of having them I am in love with them. The sound quality is excellent, the noise-cancelling is top-tier-grade, and the companion app makes everything so simple to use and adjust to your personal liking. A true pair of headphones for a true audiophile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothy,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Ear phones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out standing great music, while working out at the gym and jogging or simply just resting out.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Alvaro,
Thanks for the comments and for the 5-star rating! It’s amazing to hear that our product has exceeded your expectations. We are sure their amazing Sound quality, Noise Cancelling Technology and their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and quality. Connects great with phone and laptop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Galla08, Fantastic! We're thrilled you like the great sound, excellent built quality, and easy Bluetooth pairing of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great battery life, sound quality, etc. Definitely recommend! I really love the touch controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Geoffrey, we're glad that you lie the battery life and sound quality of your new headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin