Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great Wireless NC headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been researching for decent wireless headphones and I have been a fan of Sony for quite some time. Sony delivers a great punch for their sound and I have always trusted the quality. These wireless NC headphones have some added features that our quite handy aside from the NC, but the talk through as well. These are the best technology advanced headphones and well worth the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shorty03, we appreciate you being a long time Sony fan. We're also glad that you like the sound quality and ANC feature of your noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great bang for the buck
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound ; style , design , function and durability
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tstacks,
You made the right choice! We're glad that you like the sound quality, design, and functionality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Good for anything!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my headphones! I use them for anything from playing video games to working out in!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bomezy, we're glad that these headphones are perfect for your gaming needs. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Comfort, Sound quality
amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice sound, good quality, comfortable and good looking
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mechanic, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headhpones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Junky headphones with too many bells and whistles
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are chanty garbage for the price. I wore them for 2 months, not even daily, and one of the ear cups snapped off just from removing them off my head. Sony warranty does NOT cover physical damage and they want me to pay hundreds of dollars to repair their poorly made product. On top of that any time you try to slightly adjust the ears, settings get messed up and your music will pause. The noise cancelling feature also kicks on and off at random times. These just do not make for a great listening experience and they are not well made. You're better off getting a cheap pair of SkullCandy. At least when they break you're not out $500+. Do not buy this product.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Acurt,
Thank you for the review and we're sorry to hear what happened with your headphones. The WH-1000XM4 comes with a 1-year limited warranty. The warranty provided by Sony is for initial failures if more than troubleshooting is needed. This does not include any physical damage made to the unit. The noise canceling and other sound settings can also be adjusted using the Sony headphones connect app. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
- Pros mentioned:Sound quality
The Best Noise Canceling Headphone You Can Buy!2
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. i have used them for a flight from the US to Japan (13 hours & 40 minute) and they worked very well. When i used the noise canceling feature all I could hear was the movie i was watch. Not one sound of the plane got into my ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mikey,
Great! We're truly happy that you are satisfied with the audio quality, noise canceling feature and long battery life of your new Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones cancels the world around me.Really happy with this purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RosaB,
Thank you for your positive feedback on the WH-1000XM4 headphones! We are delighted to learn that you're enjoying the noise-canceling feature! It’s great to hear how it allows you to immerse yourself in your favorite music by blocking out the surrounding noise. Your experience motivates us to continue delivering high-quality products.
Thank you for choosing Sony!
Best regards,
-Fred
- Pros mentioned:Sound quality
These headphones are amazing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg I really love these sony headphones. I love sound quality and the noise canceling feature. I've had them for a little over a year now, and would recommend them if you're looking for a great experience!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beth, Thank you for sharing your positive experience with your Sony WH1000XM4! We're glad to hear that you love the sound quality and top-notch noise canceling of your new Sony headphones. We appreciate the recommendation and thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Fantastic
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable, great sound and noise canceling is a god send.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tiger! Awesome! Glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Bass, Sound quality
The best headphones you will buy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a must buy! The sound is so ri h and the bass is booming!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JDCOLIRADO85,
Amazing! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones provide premium sound with state of the art noise cancelling and ambient sound control for every single environemnt you find yourself in. The seamless bluetooth connectivity to two devices at the same time is a nice perk. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechEnthusiast,
Thank you for an amazing review and recommendation! We are very pleased that you are enjoying the premium sound, Noise canceling/Ambient sound features, and overall performance of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing SONY! - Kris
- Pros mentioned:Sound quality
Sound booth good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling over ear headphones you can buy! Get these over the xm5 due to the xm4 ability to fold up and fit in a smaller carry case compared to the xm5 that dont fold at all. The headphones are worth every penny because when you put them on ALL unwanted noise pollution is gone! Perfect companion for NYC commuters!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gamehead,
Awesome! We're glad that you like the design and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good sound. Especially like the noise cancelling feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonos, Excellent! We're glad that you like the comfort, sound quality, and noise canceling function. The WH-1000XM4 a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good replacement for last pair
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 years of use on my old Sony pair, the right ear went out. I went with these after looking at other Sony models, mainly due to price and the specs I wanted -- wireless, noise cancelling, over ear. Talking features are great (noise cancelling turning off when you begin speaking), as is noise cancelling. These aren't as comfortable as my last pair, but do have a slimmer profile. Carrying case is a nice touch. Battery doesn't last nearly as long as my last pair, but given that these seem to have more going on inside, it makes sense.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi malmax, Glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
I can’t hear you
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than beats! Noise cancellation was great and couldn’t hear anything other than my music during my last flight. Only negative was the initial connection to my device. It took a little longer other Bluetooth devices I have and I had to download a Sony app. And love the Navy blue color.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeoIz, Awesome! We are glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort
Sonyxm4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my girlfriend and she refuses to take them off! Absolutely loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HectorJ, thanks for your wonderful 5-star review! It sounds like you picked the perfect gift for her and what better compliment than not wanting to take them off! The Sony - WH1000XM4 are designed to deliver incredible sound quality and industry-leading noise cancelling, creating an experience that's hard to walk away from. We're thrilled she's loving them, and we hope they continue to bring joy every day! Thank you for choosing. Regards, -Dominick
- Pros mentioned:Sound quality, Weight
Ok but far from perfect.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are really good headphones, but I like the second version more. These are lighter and sound better. The battery is nowhere near as good as the second version. These last two work days and end up with less than twenty percent battery left over. Version two would last at least three full days. These also squeak on my glasses when I turn my head. I can hear it even when I’m playing music loudly. The control pad doesn’t seem to track gestures as good as the second version.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jajaja, Thank you for the feedback on your experience with your WH1000XM4. We're glad to hear you like the lightweight design, excellent sound, and long-lasting battery of the previous version of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Bass
Sony Rocks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like the Sony WH-1000XM4 headphones at this moment, they notch the Bose or at least tie it. Bose have been my favorite headphones for many years but now I have decided Sony at least for now. The larger ear cups cover the ears comfortable, the strong base is strong a tight but not abusive strong, easy Sony app available for the phone. If Sony keeps it up, they would be top on my list for some time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PapiLaz, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great sound quality and convenient.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great. The sound quality is just as good as more expensive options, and I prefer it over the XM5 since it can fold. The only issue is that the it pauses too long after a conversation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewZ, We're truly happy to hear you are enjoying the features and capabilities of these headphones. Your feedback is extremely important to us and is very much appreciated. The good news is that you can change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends using the Sony Headphones Connect app on your smartphone. Thank you for your purchase and for sharing this awesome feedback! -Jess
- Pros mentioned:Sound quality
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With the new features on these bad boys there’s no need to look anywhere else for noise cancelling. Compared with beautiful sound these can’t be beaten at this price. My best feature of these are the Adaptive sound control. Living in the city I have to use public transportation so the noise cancelling kicks in automatically when it knows I’m moving at certain speeds. Then shuts off when stopped. Perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nickchav86,
Great! We're glad that these headphones are perfect for your surroundings. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph