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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12643 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 242 Showing 4,821-4,840 of 12,643 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best by me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased several headphones in the past few months, I listened to the Sony Headphones and to me they're the best out of them all. I love the sound and volume levels. Impressive. Thank you. I caught them on sale too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Rick,
      It's nice to hear that after trying different headphones, you found our WH1000XM4 the best among them. We're glad that you like audio quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and quality. Great battery life and ease of use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonatania,

      Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Refreshed model of version 3.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market. Very comfortable and premium designed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi eduardo,

      Great! We're glad that you are enjoying the comfort and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Sounds great, my flaws with it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, great battery life, charges super quick, great on planes. Biggest issues it is pretty big not great for small heads. When going to the gym, need to wear an hat to fit without falling off. And it doesn’t have great communication if trying to use it as a headset for a computer. Or at least mine, I’ve got a Lenovo think pad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mario,
      Thank you for your review. We're glad that you appreciate the sound quality and battery life of our WH1000XM4. Regarding with your Lenovo Thinkpad having issues communicating with your WH1000XM4, you may check our Online Help Guide for XM4. Here are some helpful links that you can check.

      Pairing and connecting with a computer (Windows 10)
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752744.html

      Pairing and connecting with a computer (Windows 8.1)
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752799.html

      Unable to make a Bluetooth connection.
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752747.html

      Also, make sure that your XM4 runs to its lates firmware version. If not, here's the link for the firmware update.
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613

      If you need further assistance, please email the below information to socialsupport@am.sony.com:

      Name:
      BestBuy Username:
      Telephone Number:
      Model Number:
      Issue:


      Regards,
      Marco Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Five Stars

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality, great sound, extremely comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeyCRNA,

      Awesome! We're glad that you like the design, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my XM4 Sony headphones. I use them everyday to watch tv. They work great with my Sony Bravia tv. Never miss what's said and the sound is amazing. Using my phone I downloaded the app and it lets you adjust the bass and other sound features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian1982, great! We're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Excellent Sound, but so so BT

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is awesome. Then why only 3 star? Bluetooth connectivity is not stable - if you walk around it disconnects and even if you sit, it disconnects from Samsung TV and your show sound becomes distorted. From sound quality point of view, it is much better than Bose QC45 and Sony XM3. But if we consider Bluetooth connectivity, it is not as good as QC45.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Action,

      Thank you for your feedback. We're glad to hear that you're enjoying the sound quality of the WH-1000XM4 headphones.

      We're sorry to hear about the Bluetooth connectivity issues you're experiencing. To troubleshoot, please ensure the headphones are fully charged and that you're within the typical Bluetooth range of your devices (around 30 feet). You may also want to try resetting the headphones to their factory settings. For instructions, take a look here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html. If the issue persists, please visit our support page for more in-depth troubleshooting steps or to speak with a support agent who can provide further assistance.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Super nice noise cancellation. Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buzzsaw, Thank you for this amazing review of your WH-1000XM4. We're glad you love the comfort, superb sound quality, excellent noise canceling, and overall features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headset!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones look beautiful and simplistic. The sound quality is superb and the touch pad controls work well as long as you are slower and deliberate with your movements. The audio can pause whenever you take the headset off, this feature works well enough. In the beginning my music would continue playing once i removed them but i haven't had many issues with it in the past few weeks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Costumer,

      We're glad that you're enjoying the amazing features of the headphones like the sound quality, touch controls, and Speak-to-Chat function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY WH-1000XM4

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After owning and using them daily I am very pleased that I bought these headphones. Among the very best in Sound Quality with a customizable app and Top Tier Noise Canceling. Sony doesn't miss when they release new electronics. Always at the top of their class with Quality products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamJ,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Solid headphones.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a solid pair of headphones. Bluetooth connection with multiple devices is unreliable at times. Audio doesn’t swap consistently when connected to laptops and my phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew,

      We are happy that you enjoy your great Sony WH1000XM4 and we apologize about the issue you have, as Sony, we want to provide you the best experience, please try to check some settings on your headphones to ensure we have everything correct:

      Update Software: Ensure that your headphones are updated to the latest firmware version. Updates often bring improvements and fixes for issues related to connectivity.

      Reset Headphones: If connectivity issues persist, consider initializing and resetting your headphones. This operation will reset all device settings to the factory defaults and delete all pairing information. Instructions for initializing can be found in the model-specific Help Guide

      If you need further assistance with your WH1000XM4, you can always contact us via chat or phone support 239-245-6354 (M-F: 09:00 AM – 09:00 PM EST) Weekend: (10:00 AM – 8:00 PM EST), we will be always happy to assist you and also you can check some info about the feature on the link below.

      Thank you for choosing Sony!


      Connect the headphones to two devices simultaneously (multipoint connection)
      https://www.sony.com/electronics/support/articles/00249936

      -Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    An incremental improvement.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you don't care about multi-point connection for your headphones - the XM3 will be a wiser buy from feature and price point. I've been buying this line since XM2 and the improvements in terms of noise canceling have been good, the sound profile has not seen any huge change over the years. The bass is still punchy to the point of overbearing and the mids and treble are not as pronounced as its competitors. It's still the best of its class out there but the next model better have a refresh in design and sound profile or there's no point in upgrading these cans for the next couple of years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi azrael99, we're glad that you continue to enjoy this line of Sony Headphones. Your feedback about its overall improvement in sound features and functions is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for always choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony 1000XM4 Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th, I think, pair purchased or exchanged through Best Buy, Sony had terrible customer service, as I have tried with previous to send off for repair. They recommend a company in New York. Unfortunately, one of the pairs had broke above one of the ear cups. I keep getting this product because it is the best Noise Canceling on the market. I wish Sony, for the amount they charge, do a better job of service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarrelS, We’re sorry to hear you did not have a great customer service experience. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. For further assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent wireless headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are currently the best wireless headphones on the market in their price range. Nice that you can Bluetooth pair with more than one device (e.g. computer and phone). Audio quality is very good and the equalizer app allows you to easily tweak sound profile to your preference. This item periodically goes on sale and at sale prices nothing else on the market comes close.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LLLL,

      We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Sony wh-1000xm4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my wh-1000xm4 headphones i finally decided to buy a pair and see how they compared to my bose qc25 my sonys are louder and have better bass although i give my bose the edge as far as comfort goes i will buy sony again if the opportunity presents itself i have always been a sony fan ever since high school

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, we're glad you love the volume level and comfort of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are incredibly comfortable and the sound quality is AMAZING.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunshine90,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony has Done a Solid Job Again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth Every Single Cent. Coming from Sony - WH-XB900N to these has been worth it. The app and features of this made the upgrade worthwhile. The battery life is almost all day trust me from someone who uses his headset throughout the day. Looking forward to this year's upgrade to the Sony WF-1000XM3 for a better travel/ commute option. Buy the WH-1000XM4 you will not regret it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techie88, Great! We're pleased to hear you feel that the WH-1000XM4 is worth its price. Good to know you like the overall features of the app and the long-lasting battery life of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE them, the sound quality is amazing. I highly recommend you getting them if youve been thinking about it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiGi, Awesome! We're glad to hear you love the amazing sound quality of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds quality and app is also good. Wish it could be a bit louder.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback on the WH-1000XM4 headphones, TerrellS!

      We are so pleased to hear that you are enjoying the great sound quality and finding the Sony Headphones Connect app to be good! It's rewarding to know these core features are meeting your expectations.

      We appreciate your candid note regarding the volume level. We understand that personal listening preferences vary, and we are continuously working to balance audio performance with safety and regulatory standards. Your input on making them a bit louder is valuable feedback that we will certainly take into consideration for future developments.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    M4 for the win over Apple Air Pods Max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent cans - and before being too harsh, ask yourself: how much degradation happens to your music via Spotify? Hook into a lossless source first as a true test. Light, easy weight, decent build quality. I love the ability to connect to two bluetooth sources and it works well even between my PC and iPhone 11 pro. The closest comp may be the Airpod Max and at twice the price, get these and a pair of Airpod Pros or better give the 250 bucks to your local animal shelter. Apple is trying to go elite brand and it’s a huge turnoff in this pandemic economy. Go with M4s.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi evanseattle, We are glad to know about your experience with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Vincent Sony_US