Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Sony XM4S
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved these headphones. Perfect for the gym or playing basketball. Although they’re a bit heavy sometimes but for the noise cancellation is so worth it. Perfect for long car trip's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ariel,
That's awesome! It's nice to hear that you are enjoying your gym sessions and basketball using our Sony WH1000XM4. We're glad that you are pleased with the noise canceling capability of your XM4 as well. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Price and quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for the price but i wanted to see how the newer model were which im very impressed with xm5. Very clean and good for nosie cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Austin, We are glad that you like the quality and price of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Quick Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are f@%k!ng amazing! I highly recommend this product. I was bummed that I had to take a break from 'em so they can charge. The Sony XM4 is (arguably) the ANC king (atm). Pick 'em up if you can.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieLord98, Awesome! We are glad to hear that you are happy with the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
- Pros mentioned:Comfort
so comfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i also have the XM5 headphones and i think both of them work very well. they are super comfortable on the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jtlr, Thank you for purchasing the Sony XM4 and XM5! We're very happy to hear that both of them works very well and you like the comfortable fit of your Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Battery life
Awesome!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. Battery last long. Over all o am satisfied with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, BrendaC! That's very generous of you! We're truly pleased to hear you love your new Sony WH-1000XM4 and this headphone delivers exceptional sound quality and long-lasting battery life. It's good to know that you are very satisfied with your purchase. Thank you so much for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
It worths every penny
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphone I ever had. I can hear clearly and has excellent noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MuluT, it is nice to know that you like our product! Thanks for choosing Sony! ~Earl
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. It’s our 4th pair we are buying for gifts
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lizb,
Thank you for your enthusiastic 5-star review of the Sony WH-1000XM4 headphones! We are immensely pleased to hear that you love them so much that they have become your go-to gift—buying your fourth pair is the highest compliment we could receive!
Thank you for trusting Sony for yourself and your loved ones!
Regards,
Dominick
- Pros mentioned:Weight
Excellent
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones. Lightweight and the customizable eq is the best part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Leah, Great! We're very happy to hear you like the lightweight design and customizable EQ of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Love this headphone!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and use. Sound quality is wonderful and really does cancel out noise around me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathrynW, we're glad you like the ease of setup, sound quality and noise canceling feature of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Employee company
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Real amazing,sound, noise cancelation and muitlples features still to discover. Excelent purchase
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarcoV,
Congratulations on your purchase! We are very happy that you chose our Sony WH1000XM4. You will surely enjoy this one for having such an awesome noise canceling capability, amazing audio quality and other fantastic features through the Sony Headphones Connect app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Cocoon of isolation to melt the stress away!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down my favorite headphones of all time!!! I just sit and listen to music with the noise canceling on to get away from all of the stress from the day. Very very very nice!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techy2aFault,
Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Industry Leading Noise Cancelling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold my Bose QC 35's to try these guys out and I was not disappointed. The sound quality, increased noise cancelling, and features through the app make these some of the best headphones on the market!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nick,
You made the right choice with the Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Solid ANC Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great on these headphones, and then functions are fun to customize and easy to use. I really enjoyed having a wide range for how much noise cancelation I wanted to set the headphones at. The talk to stop music feature is a bit clunky, but overall these are comfortable to wear and great noise cancelling wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi admin, we're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We appreciate your feedback about the Speak-to-Chat function. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great headphones BUT…
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones, however, I use these as my work headphones that replaced my older pair of 10+ years. While your relaxing, amazing quality, however when I’m jogging and running there’s a decline in the sound quality from the bouncing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Roxie, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Best bang for the buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and sound for the price. They were for my wife and does exactly what she needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoelR, we're glad you like the sound quality of our product. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Terrific Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm glad I purchased these, I use all the time and sound is amazing. The noise cancelling works excellent and easy to customize settings. Multiple devices use is a plus. Sony delivered a great product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BlueMachine,
Awesome! We're glad that you are enjoying the amazing features of the headphones like the sound quality, multipoint, and noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
My new favorites
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to replace the in-ear sony headphones, which I found to give me a headache. I like the noise cancelling and sound quality a lot better on these and am happy with the upgrade.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi andy,
Awesome! This is a great choice of headphone upgrade. Nice to hear you are enjoying the great sound quality and comfort with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Comfort
No Noise
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing! Comfortable and perfect when I want to relax and focus on school work
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Korina, we're glad you like our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Bestbuy the best.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work perfectly and sound great i I love. I love buying my electronics form bestbuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Staci,
Wow! Thank you for your review and for the 5-star rating! We're glad that you love the sound quality of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony XM4 headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but the newer xm5 is available for just a smaller premium
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinM,
Thanks for sharing your review and experience with the WH1000XM4. You can't go wrong with these headphones! Rest assured that these also offer premium quality just like any other Sony Headphones. Thank you for choosing Sony!
-Ralph