Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Price
SOUND PERFECT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Really serves the purpose. It is expensive in my opinion. If you really need it, it is worth buying it. Will recommend it to future buyers/users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bhey, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Great headphones.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones. 2 years later they're still the best headphones I've purchased. Sony nailed this. I've bought these for 2 others as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 6ix5ive,
Thank you for that wonderful feedback. We're glad you love your Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Battery life
Worth it!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're really nice and super luxurious. I use them for hours and only have to charge them every few days!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victoria, Great! We're delighted to hear you appreciate the premium built quality and excellent battery life of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Very satisfied with my Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality headphones. Very satisfied with this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulM,
We are very satisfied to hear that you consider the WH-1000XM4 Headphones to be top quality! Thank you for the positive feedback.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great for music crystal clear
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are awesome for music!! But not talking on phone, I love them for music
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Brookert3,
Thank you for your feedback and we are truly happy that you enjoyed listening to to your favorite music with our WH1000XM4. Thank you for choosing Sony! - Marco
Best buy delivers!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this headphones. Best buy service was fast and easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coivi,
That is fantastic to hear! We are delighted that you love your WH-1000XM4 headphones, which are designed for an unrivaled listening experience with their industry-leading Noise Cancellation, Multipoint Connection (allowing you to connect to two devices simultaneously), and up to 30-hour battery life. We also appreciate you sharing your positive experience with Best Buy's fast and easy service! Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Bass
Great bass. Okay NC.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.noise canceling okay but definitely can’t cancel out the regular voice or songs - it just suppresses it a little bit. Don’t expect magical pin drop silence. Great bass and music. It does get a bit uncomfortable after a few minutes of usage. If you have previously owned any headphones, it should definitely not be an issue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Seik,
We appreciate your review of the headphones. Good to know that you like the sound quality of the headphones.
Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.
Sony takes feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Some of the best ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best sets of headphones I've ever used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arsenal, Thanks for the 5-star rating! We're glad you like your new headphones . Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Not too loud or too quite. Just perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cris,
Awesome! We're glad to hear that you are having a great time with your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
A+ Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crystal Clear Symphony! No better way to describe it. Blocked all ambient noises and I was able to relax and enjoy my music for how it should be. Beautiful
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobosa, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Noiseless heaven
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had, has been about a year since I’ve had them and they are still sounding elite!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi milicc,
Awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Aweseome and worth every penny
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.OMG talk about noise-canceling! These headphones are great for working around the house, gym, and my office for conference calls. I have not found any cons to these yet because they are all pro.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi damondu, We are thrilled to know that you are using your wireless headphones with your everyday activities. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent
Excellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Right on time and looks exactly like in picture with excellent features
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, user403455!
We are delighted to hear that your WH-1000XM4 headphones arrived right on time and that they look exactly as expected! It's incredibly rewarding to know that you are enjoying the excellent features that make these such a popular choice for premium audio and noise cancellation.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Great Headphones.. Better than the Beats
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Recommend them over the beats by Dre. True Noise Cancelling headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mpcougar14,
You made the right choice with the Sony WH-1000XM4! We're thrilled that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Best ones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love them great quality noise canceling is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaylerM, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life
Beyond expectation, and I expected a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just started traveling for work again and I’m so glad I picked these up. They’re super comfortable on the plane and the battery life is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danielle, we're glad you are enjoying our industry-leading noise canceling headphone. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Block out the world
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth every penny. Can’t watch tv without headphones late at night , and these make experience so much better. You’ll be lucky to hear thunder or transformers blowing up in the yard outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dustin, That's really cool! Thank you for sharing your thoughts and experience so far using your new Sony WH-1000XM4. We're glad your investment is worth it. We're also happy to hear you like the incredible noise canceling feature and you're having an enjoyable listening experience with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
Great Noise-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking for a nee pair of noise-cancelling headphones and came across these in the store. Tested them in the store and was not disappointed when I got them home. Work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeepGuy530, You've made an excellent choice! We're very happy to hear you're satisfied with the industry-leading noise cancelaiton feature of your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
great headphones
|Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] great sound love em very much. make sure to use eq settings to make it just that much better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi dannyt, we're glad you love the sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Love the headset.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headset without any issues or distractions from the outside. Fits very well. I would strongly recommend the item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MohammedM, Awesome! We are so glad to hear that you are happy with the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl