Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the phenomenal Sound Quality, exceptional Comfort, and impressive Battery Life as major strengths. Many also appreciate the solid Bass, lightweight feel, and great Fit of the product. However, some users find the Touch Controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable enough for use while sleeping. Great ANC. Easy connection to iPad/iPhone but haven't figured out how to connect to Sirius on MacBook Air.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi clep, Excellent! We're very pleased to hear you like the comfortable fit, industry-leading noise cancelation, and easy Bluetooth pairing of your Sony WH-1000XM4. Please follow the pairing instructions on the link below on how to connect to a Mac computer.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754731.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
They are great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are what i expected and i love them cant go wrong with these
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelC, Thank you for the wonderful feedback! We're very happy to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Perfect Headphones!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. How well does the noise-cancelling work? Sorry, I can't hear you. Absolutely perfect headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SeanM, Thank you for the great review! We're thrilled to hear you're enjoying the industry-leading noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
- Pros mentioned:Sound quality
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise canceling feature its really helpful when I’m trying to focus and study
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilviaL, Great choice! We are glad to hear that you are enjoying the noise canceling feature of your new WH1000XM4! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality, good price I love them they always have them in stock. I love the quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alestabletecase, we're glad you love the picture quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Awesome sound and tech
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sound. The ANC is really good along with the other features
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Esco,
Thank you for the 5-star rating and we're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Really good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really great noise cancelling and sound, not in the same page with the microphone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Junior,
Thank you for your comment! We’re delighted to hear that you’re enjoying the noise-canceling features and sound quality of your WH-1000XM4 headphones. We sincerely apologize for any difficulties you may have encountered with the microphone. Your feedback is invaluable to us, and we will utilize it to enhance our products.
To ensure optimal performance, please check if the headphone software is updated, if you haven't done so already. You can find the latest updates here:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Additionally, here are some steps that might assist with the microphone functionality:
- Reconnect the headset to your source device.
- Ensure that HFP or HSP is selected for the audio profile.
- If your app has microphone sensitivity settings, please check and adjust those as needed.
If the issue continues, we recommend testing the headphones with different audio devices to help identify the problem.
Please note that the Sidetone function allows you to hear your voice through the headset’s microphone. This means you may also hear ambient sounds or the headset's operational sounds, which is normal and not a malfunction.
ref: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html?search=sidetone
If the problem continues or if you need further information or technical support, please do not hesitate to email us at socialsupport@am.sony.com. Kindly include the following details so we can assist you more effectively:
- Name:
- Username:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
- Pros mentioned:Sound quality
best noise canceling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These must be the best set of noise-canceling headphones I have ever owned. They are not very fancy looking like bose or Sennheiser , but they definitely make up for it with just overall capability.
I would recommend this to a friend - Pros mentioned:Sound quality
work from home solution
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My sister drives me crazy with her loud voice during her meetings and these headphones are solace. I still have to ask her to be quieter but the headphones help me be way less irritated with her.
I would recommend this to a friend - Pros mentioned:Sound quality
Worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A worthwhile investment for someone who travels or just wants to shut out the noise at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayDog, Awesome! We're glad that you are enjoying the noise canceling function. The WH1000XM4 is perfect for traveling. We appreciate your feedback and thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones i ever bought and would buy it again with protection for sure!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristianC,
Good decision in getting this one! Surely, you'll enjoy listening to your favorite music with our WH1000XM4. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Gym perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality. I mainly use them for the gym and they’re perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Juliana, we're glad you are enjoying the sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.amazing headphones great quality very good!!!!!!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vaal,
Awesome! We're glad you like your WH1000XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
gym audio
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great for the gym, great audio, easy to connect to bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaimeP, perfect! We're extremely pleased it suits your needs. Thank you very much for sharing your awesome experience with the WH1000XM4 and for choosing Sony! - Romeo
- Pros mentioned:Sound quality
holy moly
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i feel like im in heaven while i listen to music with these headphones on. invest in it rn.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello annie,
That's awesome! We are truly delighted to hear that you enjoyed listening to your favorite music using our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Read the reviews and had my doubts about the hype but was not disappointed. Noise cancellation is awesome and each day these begin to sound better and better as the drivers break in
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BandDad, We're glad to hear that you are satisfied with the noise cancelation of the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
- Pros mentioned:Sound quality
Solid headphones for the price with great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best i used at this price point 350 ( bought on sale for 278.99) swapped over from Bose to these, with the features and sound quality definitely best bang for your buck , very content with these though may need a software update for one bug i experienced.. dinging or etc while already connected
I would recommend this to a friend - Pros mentioned:Sound quality
10/10
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sound Quality and active noise cancelling. Great in the office but can get a little hot at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound qualityCons mentioned:Price
Looking into refurbishing my Sennheisers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quick review without a lot of detail because I'm in a hurry. My Sennheiser headphones that I've had for the last 12 years are way better than these, but everything is getting cheaper I guess so for the price of about $300 these are okay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT,
We regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
Should you need further assistance, please let us know so we can turn your experience around. May we contact you to help? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Sound quality
GREAT SOUND
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. I love these headphones I’m happy. The sound quality is awesome
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CUTIEPIE, Thank you for the great review! Good to know you love the awesome sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam