Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
One of the best headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You get what you pay for. These headphones are amazing and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nason,
You made the right choice! We're thrilled that you are enjoying the comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good value - you pay for quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wireless headphones. Good sound out of box and customizable sound with app and equalizer settings so you can change sound to meet your needs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamR, We're glad to hear that you appreciate the good sound, great wireless function, and settings of the WH-1000XM4 Wireless Noise Cancelling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Hey em quick!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for studying and long trips! Also the ANC on these things are best out there!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JackP, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loved. Sound very clear..For the gym work very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WendyE,
That's great! We're glad to hear that your daughter loves the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Good price with good quality
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds are very increadible. Really recomended with good price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DennyJuniandri, Awesome! Good to know you like the incredible sound quality of your Sony WH1000XM4. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
the best headphones ever!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, custumizable, 10 out of 10 noise cancelling!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmelynB, That's great! We are thrilled to hear that your new Sony WH1000XM4 wireless noise canceling headphones are the best headphones ever for you. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Literally changed my life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been so obsessed with fhe noise canceling, just wish i got black instead of silver .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ja1bee,
Awesome! We're glad to hear your enjoyable experience with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. I put them on and I INSTANTLY loved them because they can even cancel out my brothers yelling at each other 24/7. Perfect for spacing out to music with!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kate,
Thank you for the purchase and we're happy to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones completely drown out ambient noise - I sometimes wear them without listening to music just for the peace and quiet. Very good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ralph,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Best headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complains here.... excellent product... I am able to use it at the gym, airplane or in the train.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Place,
Amazing! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
REVIEW
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing quality. Loud background noise and they easily eliminated all of it!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SelenaS, Awesome! We are so glad to hear that you are happy with the sound quality of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Good quality headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it for my daughter and tried myself and love the sound quality. I have Bose Quiet Comfort ii model but Sony beats it as it one sounds much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Siva, This is a great gift idea! We're thrilled to hear you and your daughter love the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best noise cancelling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic and 1000% better than bose in my opinion
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Oscar,
That's awesome! Thank you for your feedback. We are truly delighted to hear that you are pleased with the overall quality and performance of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Best headphones for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this pair for my daughter for x-mas. I already had a pair in black and my adult son has them as well. Superb battery life and the best noise cancelling available. They replaced Bose for all of us due to the better battery life. Great sound quality and a better value than the newer model XM5.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinJ, Awesome Gift! We are glad to hear that you are enjoying your WH-1000XM4's sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best tech purchase I ever made!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything you want in a Bluetooth n/c headphone. Great sound, even better with the eq in the app. Upscaling for compressed music. Best tech purchase I ever made!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Johnny,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Impressive as always
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing beats sony headphones! Upgraded to these because they are wireless Wore my last set to death yet the sound quality is still awesome. Will use as backup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi macski,
We're thrilled that upgrading to these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Battery life
Works decent for what it is
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its is great with a phone. However it doesnt perform as one would want with a PC. This is really good for plane rides and the battery life is really freaking awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dillon, we're glad you like our product. We understand your feedback regarding using the unit with a pc. Please follow this link when connecting the unit to a pc:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752736.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Great sound quality. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TammyD,
Nice! We are very happy that you are pleased with the excellent sound quality of our WH1000XM4. Thank you for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Sound quality
Nice work/study-focus device
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancellation is real good. During phone calls I received complains that the microphone is not good. But again I bought a open-box item, so not sure if previous owner dropped or damaged it. I caution of using it while kids at home or absolute no while driving.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi satakarni,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you're not having the best experience with its call quality. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Outstanding Noise Canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exceed expectations. Noise cancellation is outstanding. Sound quality nice equal to my Bose or Beats. Not as comfortable as Bose. Overall a Great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Captainsteven, Great! We're pleased to hear that you like the noise canceling feature and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin