Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Better than boss
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality headphones. Definitely a lot sleeker looking than my old Bose QC35s. I’d say the sound and noise canceling is quite a bit better as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi zacv20,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Comfort
Mid at best.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Eh, these were okay. Did not wow me, but are very comfortable. The pressure optimization gave me headaches for the first 2 weeks. I was going to return these, but didn’t realize there was a 14 day return policy. I guess I’m stuck reselling them as I’d prefer a more crisp sound and deeper bass.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi DazzlingDiamond, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. Please check this link when wearing the unit for comfort:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
For sound quality, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
- Pros mentioned:Sound quality
Best beast
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice overall , very good headphones would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AntonioC, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Buy today
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head set without noises around you to be heard.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryCarr, We are glad that you like your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality perfection fare not bad could be better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello ErikG,
Thanks for purchasing our WH1000XM$ and for giving it a 5 star rating. We are pleased to hear that you are satisfied with the quality of your headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Good Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound quality and great noise cancellation especially while music is playing. They move a little when I move my head, but good for stationary use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Talia, we're glad you like the sound quality and noise canceling feature. We're understand your feedback regarding the fit of your SONY unit. Adjust the slider of the headphone for comfort. Please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
The Best Made Better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from XM3…better in every way. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnH,
Thank you for the fantastic 5-star review and the recommendation! We're delighted you feel the WH-1000XM4 is better in every way compared to the XM3—that tells us we succeeded in making meaningful upgrades.
We hope you especially appreciate the improved comfort, the multi-point connection feature, and the smarter Noise Cancellation powered by our HD Noise Cancelling Processor QN1.
Thanks for trusting Sony and enjoy the upgrade!
Regards,
Dominick
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Same great Bose quality. Love the silencing feature
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BigGame,
That's great! Thank you very much for your purchase and we are truly delighted that you love the noise canceling feature of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it. Definitely blocks background noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CristinaH,
Great! We're happy to hear that your son enjoys listening to his favorite music without the hassle of the outside noise, thanks to the superb noise canceling capability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Headphones! After doing a lot of research, I ended up buying this one and I’m very satisfied with the sound quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Arun,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best headphones that i bought thank god i got these when they were on sale
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luis,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
My mistake.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sorry I really can’t give you an honest review. My fault. I’m taking a trip soon and decided I had vastly overbought for my flying portion of the trip and I just couldn’t justify the expense. They are highly rated and the salesperson was great. Never even used but tried display in store.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanJ, thanks for choosing and purchasing our product! Hope you'll enjoying your new Sony headphones soon! ~Earl
- Pros mentioned:Sound quality
Sony XM4’s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable, stylish, and very good sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KWG400, we're glad you like the comfort and sound quality of our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and cheaper price compared to xm5 :)
I would recommend this to a friendBrand response from SonyListens
Posted .We're glad you're happy with your purchase, keku! Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Jimmy.mejia
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best deal ,best sound and i like how easily to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JimmyM, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Great quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using the previous version for 5+ years, still working, but needed to update, I loved the folding on my XM3 so that's why i went with the 4 instead of the newer 5. Definitely worth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl
- Pros mentioned:Sound quality
Great product!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! I’ve been keeping my eye on these for a while and they don’t disappoint with sound or quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amazing! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Midnight Blue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones with excellent noise cancelling. Midnight blue color is a nice touch over the previous generation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rzrz, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Sound quality
Simply good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Headphones yet again from Sony. Used XM3 in the past. They listened to all the customer requests and delivered a quality product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThisGUY, Thank you for upgrading to your new WH1000XM4! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had several different head sets but this one beats them all. They work great and the sound quality can't be beat. I love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CO4Snake,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
-Ralph