Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Stick with the previous version.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this until Sony fixes issues with using the headset for calls. These sound the exact same as the XM3s. Only difference is a (poor) attempt at multi-device support. Pros: Sound quality is just as good as the previous version. Option to pause music when you talk (you can only change sensitivity to high or low). Option to pause music when you take off the headset. Multi-device support, BUT, max of 2-devices... lol Cons: 1) Support for laptops is *terrible*: there are two audio outputs ("hands-free", which is used for calls, and stereo, which is used for music/video/etc). If you have a call on your laptop, don't trust this headset to automatically choose the right input/output settings. It's a hassle, and even if I have the right settings during a call, it occasionally just doesn't work. I might hear some static/robot-sounding audio on one audio output, and nothing on the other output. Sometimes these issues are due to browser settings, but Sony needs to simplify this weird 2-channel configuration to make the headset more reliable. 2) In calls on the phone or laptop, people occasionally tell me they can't hear me -- that I sound muffled. It seems to do a bad job at picking up my voice while cancelling background noise. It's really annoying to turn off this $300+ headset and use the laptop/phone's input because it won't pickup your voice in a quiet room.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Corey,
We're glad that you like the improvements we made on these headphones like the sound quality, Speak-to-Chat function, wearing detection and multipoint function. It's unfortunate that you're not having the best experience when using it on a computer and for calls. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Sound waves that ease the mind!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves these. He says the sound quality is superb!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SimplySmiling4u, we're glad your son loves the sound quality of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Basic comfort
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and quality but the comfort is the reason why i give it 4 stars. After wearing these for an hour, they start to annoy my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Miko,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not having a complete experience because of the comfort. Your feedback is greatly appreciated. Make sure to adjust the headband of the headphones to achieve the best fit and comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound and comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Easier of use for two different devices and sounds awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Noah912, That's awesome! We're glad to hear you like the great sound, comfortable fit, and very easy to use multipoint connection feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Noise Cancelling Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded to these and the noise canceling is exactly what I was looking for.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Apes, we're glad that you're enjoying the noise canceling function of the headphones. You definitely made the right choice. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Sound quality
Wireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ever! It cancels out the noise real good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Looneybrat,
We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Can't go wrong.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good wireless headphones. Great noise cancelling and nice discount too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Shyam, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Sound quality
Will recommend
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10. I will recommend. The noise cancelling is beyond this world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rahma,
Thank you for the 5-star rating and we are glad you like the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
Excellent Product All-around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best bluetooth headphones. All CODECs supported, including LDAC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bert,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Sony knows how to make headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! These headphones sound awesome. Would highly recommend to anyone!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mcd649, Great! we're glad that you like the sound quality. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sony headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My godson wanted for xmas and was on sale and saved over a hundred bucks. He loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spank, You've made a wonderful choice! It's wonderful to hear that your godson loves the WH-1000XM4 headphones! It's great that you were able to take advantage of a sale and save over a hundred bucks. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Best headphones in the market
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A really nice headphone for 299. I would say it’s best in the market.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Immu, Awesome! We're very happy to hear that you feel the WH1000XM4 is the best headphones in the market. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling works well. Great sound. Easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chelle,
Awesome! We're glad that you like the sound quality, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Top tier
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio quality as well as superb sound canceling!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave, Perfect! We really love to hear you like the impressive noise cancelling feature and exceptional sound quality of our industry-leading, Noise Canceling headphones, WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
studying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.no noise is really nice when studying as a college student or gaming.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jtb4663,
We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones!!! Great quality and premium sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi castielenrique
Thank you for the 5-star rating and we're glad you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! Blocks all noise. Perfect sound and gym friendly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gjskhdhkdgkxhkx, Perfect! We really love to hear you like the impressive noise cancelling feature and sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're satisfied with your purchase and that it is helping you stay fit in the gym. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess
- Pros mentioned:Sound quality
great sound and noise - app needs work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great sound -fantastic noise cancelling app and control explanation -- challenging otherwise sound and noise - 5 star /app - bring it to 4 star
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chucker, We are happy that you like the sound quality and noise canceling feature of your Sony wireless headphones. We are sorry about your experience with the Sony | Headphones Connect app. You can learn more about this app by visiting this link: https://helpguide.sony.net/mdr/hpc/v1/en/index.html. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent
- Pros mentioned:Sound quality
Buy these
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and great value. Better value and sound than BOSE
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JR2021, Awesome! We're pleased to hear that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. Good quality for the price I paid.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brayden, Awesome! we are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl