Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is amazing, especially for the price. It has top notch premium audio and great noise canceling. The battery life is phenomenal. I’ve had it for almost a month and I’ve only had to charge it once. The only con is that it does occasionally get slightly warm to the ears after long periods of use. Overall, still a great buy and would recommend it to others.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad, fantastic! We're so glad you're enjoying your WH-1000XM4 and you're satisfied with its amazing sound quality, exceptional noise canceling feature, and long-lasting battery life. Thank you very much for your recommendation and for choosing the best brand, Sony! - Romeo
Great sound, ok build quality, no squeaky plastic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like this pair of headphones. I do suspect the left ear cup swivel assembly will degrade in a year or so, but for now, the plastic doesn't creak like the WH-CH520 that I had before. The sound quality is phenomenal, but when I turn on LDAC, there is an occasional dropped packet, when my phone gets unlocked, or if I switch apps. If you have a larger budget, I would go with the Sony XM5, because the swivel mechanism might be a bit more durable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AbrahamB,
Thank you for choosing Sony.
We’re glad you’re enjoying the sound quality and build of the WH1000XM4. We appreciate your feedback about the swivel assembly and LDAC, this helps us as we work to improve our products. we appreciate your recommendation on the wh1000xm5. Thanks for being part of the Sony community!
To help with the LDAC issue you mentioned, please email us at socialsupport@am.sony.com with more details. We would greatly appreciate it if you could include the following information in your message:
- Name:
- BestBuy Username:
- Case number:
- Model Number:
- Description of the Issue:
- Telephone Number:
Thank you for your patience, and we look forward to assisting you further.
Best regards,
-Fred
Awesome Sound Quality, Stellar Noise Cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Highly recommend for sound quality & noise cancellation. They are excellent at cancelling low-frequency and low-mid frequency noise, but not so much with high-frequency ambient noise. However once you increase the volume when listening to audio, the high-frequency noises are practically non-existent & inaudible. I hesitated before purchasing this product since it's a big investment. The experience is AMAZING so far with sound quality, noise cancellation, built quality, and battery life. I'd strongly recommend this product and can gladly say that this is one of the best headphones out there.
I would recommend this to a friendBest Purchase I have made
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how good the noise canceling feaure its really good and the bass/treble is insanly good it makes me get this tingly feeling my body i love it! The bluetooth connection is all really stable so i can walk around the house without any worry of static noise or disconnecting. I would definitely recommend!!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great to hear, Auriel! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
better than airpod maxes
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are so incredibly comfortable. i ended up selling my airpod maxes because they were too heavy and would fall and hurt my ears. these never fall and are so comfy. the noise canceling is also amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi abby, we're glad you are enjoying your new headphones! Thanks for choosing Sony. ~Earl
Sony WH-1000XM4 Wireless Noise Cancelling Headphon
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is really great, and the noise cancelling is excellent, one of the best I’ve ever tried. If worn with glasses they’re really comfortable. If you download the app you can customize them to fit the environment around you. Extendable so it fits your head and the design is aesthetically pleasing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarisolR,
Nice! We are truly delighted that you are pleased with the design, sound quality and noise canceling feature of our WH1000XM4. We're happy as well that you can still wear the headphone comfortably even with your eyeglasses on. Thank you for choosing Sony! - Marco
Best over the ear headphone on the market
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am happy with my purchased of the Sony WH10XM4 headphone and they’re the best over the ear headphone on the market. For me they offer terrific audio performance, quick battery charge, longer hours playing time and they’re very comfortable to wear while sleeping…. The sound quality is superb, excellent bass, nice equalizer and the best active noise cancellation on the market.. Multi purpose headphone.. You want be disappointed with the headphone!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Flip, Amazing! We're glad that you like the sound quality, noise canceling functions, comfort, and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
The BEST wireless headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my grandson for Christmas. I love the case that comes with all the attachments, for easy storage. And on the go for keeping up with all his things!! The sound is AMAZING!!! You will love this one!! Long lasting hours w/o chatge. The fact that they’re WIRELESS! Is a 4ever choice♥️
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yellowbutterfly,
What a nice Christmas present! We're thrilled to know that you are pleased with the audio quality, battery life and the case that comes with it. Surely, your grandson will love it. Thank you for choosing Sony! - Marco
Great for glasses and earrings
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my headphones. I wear glasses and earrings and my ears/head never hurt, even after hours of wearing them! The padding is very soft. Also, the sound quality and noise cancelling is excellent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabby, we're glad you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
A few annoyances but overall well worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love almost everything about these headphones. Pros: light weight, amazing sound, grey battery life, the material used for the headphones and case are great, features like the auto pause when talking,and the app that goes with the app allows a decent amount of customization of sound (base, treble, etc) Cons: the auto noise cancelling is very finicky. Several times sitting in the car it would make an odd sound similar to having one window of your car open. As if it cannot equalize. The headphones do have a feature to connect to a second device (needs to be turned on manually) but I’ve had it reset several times. The app that is great is also not so great. Mainly because the app stays active one phone and kills the battery. Lastly, the grey or silver stains SUPER easily. It was the last pair in stock, or I would have gone with a different color. Overall, a strong buy. And these replaced the Bose QC135
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ac107534, We regret to hear that you're having concerns with this WH1000XM4. We apologize for the inconvenience. The noise-canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. When you connect headphones to a device, both the music playback (Media audio) and the phone call function (Call audio) are connected simultaneously. Most headphones allow multiple Bluetooth® connections to audio devices, however, to switch sources, you would need to go into the Bluetooth settings, disconnect the current source, and then connect the source you want to use with the headphones. Unlike many other headphones, the WH-1000XM4 headphones support a Multipoint connection. This means that the headphones can switch easily between two audio sources without needing to go through the normal Bluetooth reconnection process. For more details, please check the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
Usage hours may be different depending on the settings and conditions of use.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
When the outside of the unit is dirty, clean it by wiping it with a soft dry cloth. If the unit is particularly dirty, soak a cloth in a dilute solution of neutral detergent, and wring it well before wiping. Do not use solvents such as thinner, benzene, or alcohol, as they may damage the surface.
We're glad to hear that you love the weight, sound quality, and battery life of this unit. The WH-1000XM4 headphones blend our most advanced noise-canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience.
Thank you for choosing Sony! Jay
Build, sound, and noise cancelling quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones. Build quality is nice. Very lightweight. The noise cancelling is really impressive. Sound quality is very good, but only if you change the EQ in the app. I recommend lowering the clear bass just one point, and raising some of the mids — refer to my screenshot. Overall, highly recommend these headphones. I still prefer by beyerdynamic dt880s if I’m in a perfectly quiet environment, but these sound almost as good, and are usable in so many more situations.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Glass,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Happy with first headphone buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m new to the noise cancelling headphone world but I’m impressed with my purchase! I like the transparency feature and options for noise canceling, ambient sound, or neither. They’re comfortable on my head and look good. They do slip a bit if I bend down.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BEPzak1516, we're glad you are enjoying your new headphones. Thanks for choosing Sony. ~Earl
Best headphones ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The cancelling noise and the sound are amazing. I’m really glad I chose the Sony over anything else. For the price and performance the are the best deal out there. Pros : 30 hr charge, sound, noise cancelling, 2 device connectivity at the same time, and the app lets you customize the equalizer several ways. Cons: The usb c cord to charge them is too short. Yep. That’s it. That is the only con.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elmiko33, Great! We're glad that you like the sound quality and features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We've also taken note of your feedback on the hUSB cord. Thank you for choosing Sony! Erin
Best headphonea for the price point
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Sony XM4 have been using them for over a year and haven’t experienced any issues with them would recommend for someone want’s a premium pair of headphones at a good price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, we're glad you love our product. Thanks for choosing Sony! ~Earl
Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Sound is incredible.they are light, comfortable and the battery lasts a reasonable time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Top of the line headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best gift I could ever give myself! I did a lot of research on headphones to see which one I should buy & I’m glad I went with these! The noise cancelling on these headphones are hands down the best there is & the main winner to these! Once the noise cancelling comes on, it’s like you’re in your own concert or lil world. Love that it has the feature of when you start speaking to someone it will automatically pause & uses its microphone to listen to the background so that you don’t have to waste time pausing or taking off the headphones. Not to mention the feature of cupping on to one side of the earphone & it will pause your music so you can’t listen in around you! Can’t forget it comes with a small compact carrying case to store them & all the accessories such as the charger & awesome attachment to use on an airplane! There’s many more features I’m forgetting, do the research & promise they won’t disappoint!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Katy,
Thank you for sharing your awesome listening experience with our WH1000XM4. We are thrilled to hear that you are very much pleased with the quality, especially with the noise canceling capability of our XM4. You can listen and enjoy your favorite music or vibe without worrying the noise of the outside world. With all its smart features, design and carrying case, definitely worth the price! Thank you for choosing Sony! - Marco
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones at this price range. There a little warm around the ears. I think I would have preferred bigger and a different material padding around the ears. Sound is grate.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Kobe!
We're so pleased to hear that you think the WH-1000XM4 headphones offer amazing sound quality, especially for their price range. That’s a wonderful validation of our audio engineering efforts!
We also appreciate your honest feedback regarding the comfort, specifically noting the warmth and suggesting a preference for larger ear padding and different material. Comfort is key to long listening sessions, and we understand how important it is to find the perfect fit. We will certainly pass along your detailed comments about the earcup design and materials to our product development team for future consideration.
Thank you again for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones so much. The spund quality is great and the noise canceling is awesome. The only thing is that I think mine are defective because when i try to swipe to change songs, sometimes it doesn't do it. The volume one works but the one to swipe left or right sometimes doesnt work. I hear the swiping sound but it doesn't do it. Other than that I think these are reall good headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichelleV,
While we're happy that you are enjoying its amazing audio and excellent noise cancellation, we're sorry you've been running into difficulty. When you wear the headset over a cap, cloth, a scarf, hair, etc., wearing detection may not work properly, and the touch sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads. Additionally, the headset will not operate correctly when you operate the headset with your fingernail or a gloved hand. Remove your glove, and operate the headset with the ball of your finger.
It is important to note that when you swipe your finger forward/backward or up/down on the touch sensor control panel, the touch sensor control panel may not work correctly depending on the angle at which the headset is worn or the direction your head is facing. When you swipe your finger forward/backward, make the movements perpendicular to the headband.
We do have good information on this link here if the touch sensor control panel does not respond correctly: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
If you are unable to resolve your concern, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Regards,
Jess
Awesome sound quality.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is incredibly good. Long battery life and premium build quality. The noise cancelling features works really well. The included carrying case is really useful. Is my first $300+ headphones and i dont regret it at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Alejandro,
Definitely no regret! Thank you for purchasing our Sony WH1000XM4 and we are very happy that you are satisfied with the sound quality, noise canceling capability and long battery life of the XM4. Thanks to the useful carrying case, you can bring it anywhere without worrying of damaging the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great Headphones for Students
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones are great! I love the noise cancellation + the long battery life. The sound quality is also very clear. It makes working and studying a little more bearable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeytonK, we're glad you love our product. Thanks for choosing Sony. ~Earl