Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893014
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality, exceptional comfort, and impressive battery life of the product. They also praise its solid bass, lightweight design, good fit, reliable connectivity, and premium aesthetic. Conversely, some users express frustration with the touch controls, perceive the product as overpriced, and wish for higher volume output.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
GET THEM NOW
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second pair because they are just that good. Sound is amazing and compatible with all devices. Noise cancellation is TOP TIER. No negatives about these to be completely honest.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessyN!
Thanks for the awesome review and for coming back for a second pair!
It brings us great joy to hear that the WH-1000XM4 are still hitting the high notes for you.
Thank you for putting your trust in Sony!
Warm regards,
Estefany
- Pros mentioned:Battery life, Sound quality
THE BEST!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones! you can change the settings on the app, and even change the noice canceling. the battery lasts so long, i can go days and weeks without charging them. absolutely love them, and do not regret getting them!
I would recommend this to a friendBrand response from SonyListens
Posted .That's great, Genesis! You definitely made the right choice with these headphones. We're glad to hear you appreciate everything about your WH-1000XM4, especially the superb sound quality, excellent noise cancellation, and overall battery life. It's also good to know that you are utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Thanks for choosing Sony! -Jess
- Pros mentioned:Battery life, Comfort
Excellent ANC, but Ambient mode could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, it's a great product. I'm not a huge music person, but i still can appreciate the audio improvements over my Pixel buds pro. The ANC is excellent, but the ambient mode could be better. It still works and is perfectly usable, but found it slightly worse than my Pixel buds pro and no where as good as the Airpods pro, which is $100 cheaper. But other than that, it's very comfortable to wear and then battery life is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Chai,
Thank you for your feedback and we are pleased to hear your satisfaction on the audio quality and excellent ANC of our WH1000XM4. We're also glad that you like the comfortability and battery life of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
My son loves these!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought these for my son and he loves them!! They are very nice, I tried them on myself, and I was very impressed on how comfortable they were. I personally don't like headphones for myself though, I prefer earbuds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yjoy,
We are truly heartened to learn that your son loves the Sony WH1000XM4 and that you found them impressively comfortable as well. Thank you for sharing your experience with us!
We really appreciate you choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. They connect super fast and sound great! We replaced some Bose headphones, but so far we like these better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CandiceA,
You made the right choice upgrading to the Sony WH1000XM4! We're glad that you like the connectivity and sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Greatest noise cancelling headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I use them about an hour or three a day and after two weeks was down to 30% battery! They block out so much noise. I got them for when I sew so I don’t have to crank up the speakers and disturb my family. I really like the sensor in them that stops playback if I take them off, so much easier than finding my device to pause or rewind with my previous headphones. I like that I can adjust the volume and skip tracks on the headphones by swiping. Highly recommended!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Andilizilou, Thank you so much for the 5-star rating! We are so glad to hear that you like the amazing battery life, noise-cancelling and features of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Worth every penny
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They fit great, sound is great, voice over is awesome. And of course battery life is nothing short of awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darkk, we're glad you like the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great noise cancelling and aound quality.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is really great especially the noise cancelling. Download the app for more enjoyable customization and experience. For calling, it's allright but not spectacular.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MervinD,
We are happy to hear you are enjoying the great sound and noise canceling of your WH-1000XM4! To help improve your call experience, we recommend ensuring your firmware is updated via the app and keeping your phone at least 50 cm away from the headset during calls to reduce potential interference.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. The sound is phenomenal. I only use them to watch my Samsung tv. The actors so often mumble; now I can understand them. The only problem I have is I keep getting crackling interference so I have to shut the system off and start over. I have shut down all Bluetooth devices but it didn’t change anything. They are also very comfortable; I don’t feel them on my ears or head. The noise canceling works beautifully.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi N11ki3,
We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. It's unfortunately that you are experiencing interference with the headphones. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752755.html
Hope this improves your experience. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Best headphones I’ve ever had
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that i can connect to my work laptop and phone at the same time, and they seemlessly go back and forth between devices without me having to touch anything. I have had them about a month now, and they have been amazing on charge as well as sound quality. I would say I get 100% noise cancelling in the office and about 95% on the plane. So for me they are once again great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mandie, Thanks for sharing your awesome experience with your new Sony wireless noise canceling headphones. We are glad that they are the best headphones you have ever had. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Bass, Sound quality
Best headphones I've ever owned!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are hands down the best headphones I've owned and I've had the CH700s(I think thats the right line), XB900s, Anker Space 45s and then these, and these are the best when it comes to noise cancelling and sound quality. I will say that the XBs are definitely better when it comes to bass but that's the point of the XBs (Xtra Bass). I am not disappointed with these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adenip, Awesome! We are so glad to hear that you are enjoying your WH-1000XM4! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound qualityCons mentioned:Volume
Expect Sony Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is great. Not quite as loud as I would like them to be but overall sound is very good. Construction is not quite as robust as I thought they would be. Great value compared to competition.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidM, we're glad you like the noise canceling feature of our product. We understand your feedback regarding the volume level and built of your Sony unit. The WH-1000XM4 headphones are generally well-regarded for their performance and features. For low sound level, please follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html?search=volume%20level
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great. The sound is great and very clear. The charge time is pretty quick the play time with them last a good while on a single charge as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ParkerC, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Tolerate thy neighbors
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love my headphones. The noise cancelling is simple to use just set up the app, and your'e ready. I barely hear when my neighbor is vacuuming their uncarpeted floor. The connectivity is a little spotty over bluetooth but the jack works well with things like a Roku remote. Loved that I got them on sale. Didn't much care for the free Pandora.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Melomom, Great! We're glad that you like the noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality, Weight
Great sound and noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light weight, great sound! The noise canceling feature works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EPoole, thank you for the great review! We're honored to hear you're enjoying the rich sound and industry-leading noise cancelling of the Sony - WH1000XM4. It's awesome to know their lightweight design is adding to your comfort, too. Thanks for choosing Sony, and we hope they keep delivering an exceptional listening experience every time! Best regards, -Dominick
- Pros mentioned:Sound quality
Great noise cancelling headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise-cancelling ability! We travel internationally and the ability to cancel the loud airplane noise while watching a movie or completing a video course is awesome.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Echofan,
We are so glad the WH-1000XM4s have become your go-to travel companion for those international flights! To get even better results in the air, don't forget to use the "Atmospheric Pressure Optimizing" feature in the Sony Headphones Connect app, which adjusts the noise canceling specifically for high-altitude cabin pressure.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Comfort, Sound quality, Weight
Excellent headphones.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lightweight, comfortable and easy to use. Great sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MalS, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At one time I owned the Bose Sound Cancellers, this was a couple years back. I loved them, but I recently decided to make the switch to the Sony WH-1000XM4... WOW! These headphones are great, I wear them for hours throughout the day listening to lectures, or board review videos (medical student). Never have a problem with constant sweating. The quality is excellent, love that I can have two devices paired at the same time. Overall, would highly recommend these!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amrita, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
These are incredible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best headphones I've ever purchased. I started using these on Christmas daily, and there is still 30%. I've put in over 19 hours worth. They power on and pair quickly. Most importantly, the sound Incredible. Especially if you have a service like Amazon Music where they support Dolby Atmos and 360 Sound. I've never looked forward to listening to music after such a long day. These do the trick and then some.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BW541,
Amazing! We're thrilled that you are enjoying the battery life and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Awesome sound but weak build quality.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent. Clear, crsip, music with plenty of bass for most types of music. Wouldnt recomended if you only listen to rap. Mostly using it for pop, kpop, jpop, jazz. 80s and 90s. Build quality weak. Made of plastic, not expecting to last more than 2.5 years. Previous sony headphones broke at the swivel by the ear piece. Nice carry case, great battery life, decent noise canceling especially on flights. Slighty pricey, look for a sale and handle the product with care.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PopT,
We are sorry to hear about your concern. If your headphones are broken, we recommend contacting our authorized service center for further assist you: https://us.esupport.sony.com/support/s/service?language=en_US. Despite your concern, it's good to know that you like the sound quality of your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent