Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10893387
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
XM4 VERSUS XM5
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked these headphones, the only reason I decided to change this for the XM5 is that that model wasn't on display in the store, so I could not compare the sound between my XM4, VS the XM5, so once I tried the XM5 for the 15-day trial I liked the sound of the XM5 better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SABXM5,
Thank you for the purchase. We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Does not live up to all the hype!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones, but they live nowhere near to the hype . The noise canceling is okay but I do not understand how it’s industry leading. They are not that comfy and make my ears sweat. The sound quality is fantastic but they aren’t the loudest. I have also noticed they have a small delay for some reason. Maybe it’s my fault for listening so much to the reviews praising these headphones and me expecting who knows what.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Imjusthue,
Thank you for the time to write this review. While we are glad you like the WH1000XM4, we're sorry to hear we were not able to meet your full expectations and issues that you are experiencing with the unit. Allow us to help make this experience better.
Industry-leading noise cancellation technology means you hear every word, note, and tune with incredible clarity, no matter your environment. These noise canceling headphones feature additional microphones that assist in isolating sound for a reduction of even more high and mid frequency sounds.
Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.
Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. You may try some solutions on these links below to troubleshoot issues that you are having with the headphones:
If the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Low sound level:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
The audio playback on the headset may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
We are sorry for the inconvenience and hope to speak to you to resolve this matter.- Kris
- Pros mentioned:Sound quality
Best headphones on the market
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not kidding. I had to go back and re-listen to all my old songs because they sound so different with these on. It's like hearing your favorite songs for the first time again. I got the silver color and this color is also pretty unique and neutral enough that it will match any of your outfits. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi maria20,
Awesome! We're glad that you are enjoying the sound quality and color of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Pretty Good Headphones with Slight Problem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are currentlt using the headset via Bluetooth on a PC. The sound is great but the microphone interferes with sound when used. Example, if I use the headset just as music device (ex headphones) it works great. When using the mic (ex. headset) the sounds becomes less clear. We have resolved this issue by using an external mic. The headphones are pretty easy to use with computer (except for stated issue above) and cellphone. BTW, the sound proofing is great. I would recommend these headphones based on just that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi rtbird,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and super sound quality. easy to connect to bluetooth and long lasting battery
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GamingHeadphones, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
XM4 Sony
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4 I had for a long time, great for noise reduction!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MilkJuice,
Thank you for choosing Sony!
We’re honored to hear that your WH1000XM4 headphones have provided you with excellent noise reduction over time. It’s rewarding to know they continue to support your listening experience so effectively.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great product so far
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product so far ive only had it for a day but awesome quality and sound I just wish they would make them more weather resistant
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CodyH, we're glad you like the sound quality of our product. We appreciate your feedback regarding the resistance of your Sony unit. Be careful when using the headset in the rain or snow, or in locations with high humidity. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had these headphones for 2years already I can say one of my top favorite headphones ever. Would purchase again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimberliM,
Perfect! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
amazing quality headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i love this headset i take it everywhere with me. especially great on long road trips
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Lindsg,
Thank you for choosing Sony!
We're excited to hear that you love your WH-1000XM4 headphones and take them everywhere with you. Knowing they’re your go-to companion, especially on long road trips, means a lot to us. Thank you for sharing how they enhance your journeys—we’re grateful to be part of your adventures!
Best regards,
-Fred
- Pros mentioned:Sound quality
Perfect gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a Christmas gift for my husband who loves his sports and old rock and roll music. Now I can enjoy reading or watching something on TV without being annoyed. The noise cancellation for him is superb! He could not hear the noise from laundry room nor the TV while listening to music! So this turned out to be a gift to both of us.
I would recommend this to a friend - Pros mentioned:Sound quality
Bravo Sony...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones just got better! I bought the Sony WH-1000XM4 on sale and finally got to listen to what all the hype was about and was not disappointed. These headphones definitely scream quality! If you buy them at regular price or on sale they are worth every penny of your hard earned money. Why are you still sitting there...go buy them!
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Good sound quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is pretty good, the headphone is also pretty comfortable, it is a bit pricy tho.
I would recommend this to a friend - Pros mentioned:Bass
Overall, pretty good. Could be better.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like these headphones. I had returned these to get the Bose NC700 headphones. I will be exchanging the Bose 700 for the Sony XM4. The XM4 have excellent base and clear treble. You can really feel the bass which I love. Feels like a rave in my head. The noise canceling is ok. It could be better. I can hear conversation coming from my living room when I’m in my office. Maybe my expectations are to high when it comes to noise canceling. It doesn’t cancel out noise as much as it muffles it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dave,
We're glad that you like the sound quality of the headphones. Your feedback about the noise canceling function is greatly appreciated. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
We hope this improves your experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Perfect for the PS5, XBOX - Next Gen Sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the PS5, XBOX...amazing sound, very comfortable.
I would recommend this to a friend - Pros mentioned:Comfort
Best headphones ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A wireless wonder for sure. Clamp the cushy cans over ears and either solitude or noisy workplace fades and enables getting things done. And that means either thinking, yoga or doing...or all three. Pair once with any bluetooth device and the headphones remember after you've turned them off and not back on for days.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimbo, Great! We are so happy to hear that you are satisfied with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cancels the noise and sound quality is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SharadV,
Very nice! We're glad to hear that you like the noise canceling and sound quality of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life
Good Engough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough. I bought two of them. One for myself and one for my brother. Great battery life while the connect is a little longer then XM5. But it doesn't matter.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Enri,
Thank you for the purchase! We're glad to hear that you like the battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Sony headset review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super clean sounding and very comfortable to wear for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Metaljunky,
Awesome! We're glad that you like the sound quality and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Color is beautiful. Perfect for the gym. Noice cancelation works great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaR, Excellent choice! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding ear phones. I bought to connect to my TV wirelessly. These lack the two files to keep the sound from lagging. So I purchased a dongle that has them and is also a transmitter that the headphones can connect to. Works awesome once you turn the volume down on the Sony's and up using the tv amplifier.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James,
We're glad that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph