Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Awesome headphones!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! They are perfect for flights and for studying. As well as for train rides. The noise canceling is ideal and the sound is lovely. The battery is also relatively long lasting. I’d recommend for anyone looking to experience their music/sound in a great way.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AbigailT, We are happy that you are having a great time travelling and studying while using your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
'Perfect, very lovely headphone'
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Above all, I am satisfied with the function that reproduces sound excellently, and additionally, I am very satisfied with the noise canceling function. Not only that, but the design of the headphones and case are also very, very great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BeongS,
We highly appreciate you sharing your honest review/feedback on our WH1000XM4. We are truly delighted to hear that ou are satisfied with the sound quality, noise canceling capability and design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Previous seemed better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only 4 stars cause the headband isn't as tight as the previous model. Also, the passive noise reduction is not as good as previous model. I can hear more mid-frequencies coming through the headphones on this model. When I implement the auto-ambient control function I have to tap on the headphones to get the highest amount of noise cancelation from it. Despite what all the online frequency graphs are showing, this version is not as good at canceling higher mid frequencies than the previous version. Could have something to do with the hole for the sensor on the left ear. Don't really need that. I plugged it up, and disabled all the useless onheadphone-controls and keep it wired only. Wish they'd make a wired version, minimal controls, and Wired-only, with superior noise canceling for all frequencies especially ghetto-bass you hear from those stupid lowriders. or Jacked up funky mobiles with loud boom boxes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PeterHugh,
We appreciate your in-depth review of the headphones. It's unfortunate that you are not having a complete experience because of the design and noise canceling function.
Make sure to adjust the headband of the headphones to achieve the best fit and comfort.
For optimum performance, make sure that the software version is updated. The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Hope this helps.
Your feedback about wired headphones with the same Noise Canceling features is greatly appreciated. Thanks again for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love wearing these to the gym, it stays on my head pretty well and the sound is so crisp
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ERmwth. It's great to hear that you are enjoying your headphones at the gym!. Sound quality and secure fit are crucial for workout sessions. We hope you keep enjoying them!. Thanks for choosing Sony. -Milton
- Pros mentioned:Comfort, Sound quality
Awesome for everything, except phone calls
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones. I am happy with the sound quality, comfort, and the improvement from XM3 like dual device connection, improved app, etc. The only issue i have is that the mic for phone calls still makes my phone sound muted or robotic, not as much as XM3 but still quite noticeable difference compared to Bose 700 I'm keeping it and will dial in to my conference calls on my phone as PC's bluetooth driver sucks big time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 3vr3Sal, we're glad that you like the sound quality, comfort, and the improvements we made on the headphones. Make sure to update the software to the latest version for optimum performance. We appreciate your feedback about the mic quality. This will certainly help us improve our products. Thanks for choosing Sony. ~Ralph
- Pros mentioned:Battery life, Sound quality
Best Purchase
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Take this from someone who doesn't ever write reviews. I’d easily pick this over any Apple product. Fits wonderfully, noise cancellation is amazing, and battery life is great. Great headphones for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erik, awesome! We appreciate your review. We're glad you like your new headphones! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
Amazing Headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are great! The active noise cancelation is top notch. They are really comfortable too. I can wear them for 8 hours at a time without any problem. And the built in equalizer is awesome. I like my music with a lot of base and this allows you to customize that. And the headphones don't disappoint when it comes to sound quality. They give good, deep bass, and nice, clear vocals.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Zach, thanks for sharing your review. We're glad that you are loving the noise canceling feature, equalizer, and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Just as good as Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I also have the Bose QC-35 and the Sony is just as good and even better on some features. I like the way it fits and looks. The only thing I like better on the Bose is that when I first turn it on it tells you which device it is connecting to. The Sony doesn’t. Also, I find the Bose easier to connect to a new device. Besides that, I’m very happy with the Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Perfect for everyday use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are a replacement for my older Sonys and they work great! Noise cancelling is solid and I use them for work and school. No problems at all, and I am able to connect it to two devices with no issues. The app is very intuitive with great settings.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Neil,
This is definitely a great choice for an upgrade! Nice to know that your new headphones suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Kris
- Pros mentioned:Comfort, Sound quality
Great Sound even on PC
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headset! I use it for just about everything. I bought it for work from home. I wear them for hours a day and they are very light and extremely comfortable! The sound is also pretty great for closed back headphones. I ended up buying the FiiO BTA30 as well to connect them to my PC and get true LDAC. I highly suggest picking up both if you want the best quality audio from your PC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Smashinmelonz, Glad to hear that you are happy with the sound quality and comfort of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Battery life, Sound quality
Get em
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For gym use these headphones are amazing, the noise suppression is incredible and the audio is just as good, battery life is also long lasting
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VanceB, we're glad you are enjoying our product product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort, Sound quality
better than apple airpod max
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these and the apple airpods max. Price wasnt really a factor from me. I just need something confortable that will cancel noise effectively. These are much more confortable for long coding sessions compared to the apple product. And half the price! They get a bit warm, but all closed back headphones do. Not much that can be done there. love the portability and carry case
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Great! We are so glad to hear that you are happy with your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
Made a great gift for my teenage son.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.gift for my teenage. He loves the sound quality and is impressed with the great noise canceling and sound isolation. They are comfortable to wear and he can pack them up in the carrying case to take on mass transit easily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoshT,
That's great! We're happy that he loves his new headphone for having such an amazing sound quality, superb noise canceling capability and comfortable to use. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Incredible sound!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones definitely sound amazing! They're incredibly comfortable and I love that they fold up in the hard shell carrying case. Everything about this product is premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kunaminy,
Fabulous! Nice to hear you are enjoying the superb sound quality, comfortable fit, design, and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great for Entertainment & Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Since working from home I needed a good pair of truly wireless headphones or earbuds to use. These new Sony headphones is efficient when listening through your computer and answering calls from your phone without the hassle. During a call, your music is paused from your computer and resumes after finishing a call. Simple as that. Also the comfort is a plus, along with the noise cancellation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julie, we are really thrilled to hear you are happy and satisfied with the fantastic sound quality and features of your new XM4. We are also glad that you find these headphones best for your Work at Home setup! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
amazing headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best. if you’re autistic or get overstimulated with sound easily these are your go to. i love them.comfort is amazing. sound quality is great even comes with an app to edit settings for them
I would recommend this to a friendBrand response from SonyListens
Posted .Hello what,
Perfect! Thanks for the feedback and we are very happy that our XM4 headphone were able to help you focus. It's nice to know that you appreciate the sound quality, comfort and the Sony app. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
10/10 gang
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.10/10, gives me my peace. After a long day of work, it silences all the extra noise so I can focus on my 5-9 after my 9-5.
I would recommend this to a friend - Pros mentioned:Sound quality
Great Sony Fidelity and Noise Cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Strong technology which you would expect from Sony. The noise cancelation across the entire audio spectrum including an aircraft interior is impressive. Balance and fidelity are excellent. Controls are simple to master. The one negative is the relatively fragile feel of the head phones compared to older models.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi User900875,
We are delighted to hear that the technical performance of the Sony WH-1000XM4 headphones meets your high expectations!
It is wonderful that you found the noise cancellation impressive across the entire sound range, especially within an aircraft cabin. We are also pleased that you recognize the excellent balance and fidelity of the audio and the ease of mastering the controls.
We appreciate your feedback regarding the perceived structural integrity compared to previous models. We assure you that while we optimize the design for reduced weight and comfort, the materials used are durable and rigorously tested for daily use and portability.
Thank you for choosing Sony for your listening needs!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 17 yr old says best headphones I have ever bought him. Loves the noise cancellation, the best sound quality, and overall great feel and comfortable to wear. Oh yeah, can't forget he loves the touch controls. He wears them all the time. Now I have one complaint. I have to remember when he is in my presence he can't hear me when I am trying to get his attention. Oh well he wins! LOL
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elena,
Wow! Thank you for a perfect rating. This is nice present and we truly appreciate how your son is enjoying his new headphones. Glad to hear he loves the overall performance and features of the WH-1000XM4. These headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Sound quality
High quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery 5 star Sound 5 star Plastic 5 star Very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello John,
Thank you for choosing Sony!
We're immensely pleased to hear that you are enjoying the WH-1000XM4 headphones! It's wonderful to know that you find the sound quality and battery life to be five-star, and we appreciate your positive feedback on the build as well. Thank you for sharing your experience!
Best regards,
-Fred