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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12355 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 106 Showing 2,101-2,120 of 12,355 reviews
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, very comfortable and excellent noise cancellation. Try these watching a movie and you will be hearing sounds you never get to hear. Like you were inside the movie.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goose,

      That’s wonderful to hear! We are thrilled that the WH-1000XM4 headphones provide such a comfortable fit, excellent noise cancellation, and an immersive sound experience that makes you feel like you are inside the movie.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Best on the market

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancels effectively without music. Good fit (compared to beats). Holds a charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daniel,

      Awesome! We're glad that you like the fit, battery life, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Phenomenal Headphones

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A must buy if you do a lot of travel or listen to music a lot. The noise canceling on these are phenomenonal. I saw window seat on a Boeing-787 within view of the wing. Enabled Noise Canceling. Did not hear a decibal of that aircrafts engine at all. These are very comfortable as well, I havent experienced ear-fatique

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Diego,

      Thank you for the 5-star rating and we're glad you like the industry leading noise canceling of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They cancel sound great, or at least softens loud noises, good sound quantity, they are really comfortable and I love the color. If you take them off it pauses what you are listening to and resumes when you put them back on. The only annoying feature is if I say something or clear my throat it pauses, but resumes about 20 seconds later on its own. All in all 5 stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lacy, Awesome! Glad to hear that you are happy with the sound quality, comfort and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great to Use During Air Travel

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have excellent sound quality and are super comfortable. I especially like using them on a long-haul international flight to comfortably block out airplane noise.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyO,

      We are delighted to hear you are loving the WH-1000XM4 Headphones! It's fantastic that you find them super comfortable and that the excellent sound quality and noise cancellation are perfect for blocking out airplane noise on long-haul international flights.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Very Comfortable and nice Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones. It is very comfortable to wear and sound is really great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shihan, Thanks for the positive feedback. We're glad you are impressed with the sound quality and yes, they are indeed comfortable to wear. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are excellent. It’s used for gaming and music. The sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeyA,

      Thanks for the great review! We're so happy to hear that you're loving the amazing sound quality of your WH-1000XM4 headphones for both gaming and music.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, comfortable fit, great noise canceling feature. Very light on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Josh, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    hearing impaired.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these because I am hard of hearing I have a Beats pair but they are hard to understand soft talking especially while sound effects are going . These are a little better, and I'll take what I can get. Great sound, and really good noise cancelling. fits very nicely If only I could stop the music while listening!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, You've made an excellent choice! Good to know you're enjoying the excellent noise cancelation, sound quality, and comfortable fit of the unit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Chuffed to bits

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chuffed to bits with the headphones. First over the ear headphones I've extensively used. Use them at the gym no problem. Use them while mowing no problem. Used at the office for some quiet time excellent. Used while gaming, the two connected devices comes in clutch for this.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KobasKaoDroga,

      We're pleased to know that you love your WH-1000XM4 headphones! It’s fantastic to hear that the industry-leading Noise Cancelling is performing so well for you, whether you need quiet time at the office or while you're mowing. We also love that the multipoint connection is coming in clutch for your gaming setup!

      Thank you for sharing your experience and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Very comfortable but..

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this headphones, very comfortable and noise cancelling is out of this world but I wish it has better grip it falls off my head if I lean backward working out at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Serenau, Wonderful! Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best i have ever had

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sound out of a head phone i have ever heard amazing noise canceling easy to use comfortable head band and ear muffs so nice that you can charge with phone charger cord

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RichardC,
      Thank you for sharing your feedback. We are delighted to hear that you are enjoying the awesome sound quality of our XM4 as well as the superb noise canceling, long battery life and comfy design. It's nice to know that you were able to use your phone charger cord but please be advised to use the supplied cable for safety precaution. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Just as good as Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I also have the Bose QC-35 and the Sony is just as good and even better on some features. I like the way it fits and looks. The only thing I like better on the Bose is that when I first turn it on it tells you which device it is connecting to. The Sony doesn’t. Also, I find the Bose easier to connect to a new device. Besides that, I’m very happy with the Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    THE BEST MONEY I’VE EVER SPENT!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    im impressive about the quality of the sound technology, i like it very much when i take the headphones off is stop the music so is save the battery, also i can play in same time on 2 devices, and i like it so much when the volume is with touch on the headphone also can change the melody from there. Great sound, great technology, great brand. I love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Aaron, Glad to hear that you are happy with the overall performance of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Love my new headsets!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the bass. The headphones fit comfortably. I have sensitive ears and some cartilage piercings that sometimes get pressed too hard and I end up with a headache. These headsets are pillowy soft.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ninda,
      That's perfect! We're glad you found the perfect headphone for you and we are pleased to hear that you are enjoying the comfortability and sound quality of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Sound is great. Comfortable. Great quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AleishaD, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Perfect headphones for price

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is perfect for me the sound is amazing. Noise Canceling is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi oreomcflirty, We are happy that you now have a perfect wireless noise canceling headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    W headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can hear instruments I didnt even know where there only problem is that there not waterproof

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI LuisL,

      We're thrilled that your WH-1000XM4 headphones are delivering such an incredible level of audio detail! We appreciate your feedback regarding the waterproof rating and will certainly pass that suggestion along to our design team. Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy these headphones. They are comfortable and fold up for easy storage and transport in their own case. The sound quality and noise canceling are excellent; It's almost like stepping into my own private oasis when I put them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Puppikat,

      Very nice! We're glad to hear that you're enjoying the headphones and liked the comfortable design and sound quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony, the best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony...the best. I love the brand, so when I was looking for noise-cancelling headphones, primarily for travel, that's what I went with. They work great, the sound is amazing, battery life is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NumberCruncher,
      Thanks for your purchase and for the time to write this awesome review. We highly appreciate this one. Thank you for trusting our brand when it comes to noise canceling headphones. We're glad that you chose our WH1000XM4 for its superb noise canceling capability, amazing sound quality, and long battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US