Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
I recommend these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a long flight out of the state and these headphones were very comfortable throughout the whole flight. Along with comfort the noise-canceling is grade A. I recommend these headphones to anyone needing a good mix of tech quality meeting comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Julien, Awesome! We are so glad to hear that you are happy with the comfort and noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for your recommendation and for choosing Sony! -Carl
- Pros mentioned:Sound quality
Blocks out everything
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I used these on a plane and they worked very well to cancel out the noise. Being someone on the spectrum, I enjoy this purchase greatly. I will buy these again
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Mich!
We’re so glad to hear that the WH-1000XM4 headphones worked so well for you during your flight! It’s wonderful to know that our noise-canceling technology provides the comfort and quiet you need, especially as someone on the spectrum. We take great pride in creating products that make travel and daily life more enjoyable, and knowing you’d choose them again is the ultimate compliment.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Bass, Sound quality
No over hype here. Real Deal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wow wow wow. These headphones and everyones review have not disappointed thats for sure. and the bass hti on these are so much better then beats by dre and those are more expensive then these. Thank you to everyone who left the review that pushed me to give these a try. And if your reading mine you should get these. So far best headphones i have owned wireless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThatVato,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Great unit
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I read a lot of reviews before purchasing the xm4 headset. I am very happy with these. I am not a music expert but I know what I like being of the older generation. I amazed by the noise cancelation, sound and battery life of the unit. The one problem is after a couple of hours having the on my ear start to sweat so I take them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mrmiff,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the noise canceling function, sound quality, and battery life of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband to your needs.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Best Headphones for the Price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bang for buck one of the best headphones you could ever get. I had the previous gen of the headphone and decided to upgrade and it was the best decision I made. They took the previous model and improved in every way. Sound never cuts and you can feel the bass in your ears. Truly an amazing experience to listen to anything with these on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DDOS, Great upgrade! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Excellent Noise Cancellation …
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones for noise cancellation. Great for enjoying movies. These headphones provide a relaxing musical experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Food,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great sound quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best head phones I’ve ever owned. I waited for the price drop and when they finally went on sale I bought them. They fit nice and snug around the head and sound quality is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mjanko,
Nice deal you got there! Thank you for your purchase and we are happy that you are pleased with the sound quality and the comfortable design of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Noise Cancelling Headsets
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love these headsets. I bought them for the noise cancelling effect, which has been working great so far. After I have been able to connect them to my older TV's and Tablet, I have this,wonderful surround sound effect. Even though I did not plan buying headsets,that pricey, it definitely was a good investment. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, JanetH,
Thanks for the great review! It brings us great joy to hear that your Headphones are meeting your needs effectively! With their comfortable design, amazing Sound Quality and Noise Cancelling feature, we are glad they are a nice asset for you!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Battery life, Sound quality
Great as a gift to yourself
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for myself and I do not regret it! The sound quality is amazing and the time it takes to reach 0 charge is so LONG. Never had something that stayed charged for such a long while. 1
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabrielle, Choosing these headphones will definitely be worth it. We're very happy to hear you give the WH-1000XM4 a try and it did not let you down. We're also grateful to know you like the superb sound quality and long-lasting battery life of the headphones. It sounds like we hit the mark with the WH-1000XM4. Thanks for choosing Sony! -Jess
- Pros mentioned:Sound quality
Good value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, sound great. I wear them when working, which is noise with a vacuum and pressure washer. The ANC is good. I can complain for a legacy item. Only thing I don’t love is the case.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TimothypH,
We are ecstatic to learn that you find the Sony WH-1000XM4 easy to use and sounding great, earning a five-star rating!
It's truly fantastic to hear that the Active Noise Cancellation (ANC) performs well enough to handle the noise of a vacuum and pressure washer while you work—that's a testament to its quality! We also appreciate your comment regarding the carrying case and will share this feedback with our design team.
Thank you for your excellent review and for choosing Sony!
Regards,
Dominick
- Pros mentioned:Sound quality
Perfect headphones for price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product is perfect for me the sound is amazing. Noise Canceling is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi oreomcflirty, We are happy that you now have a perfect wireless noise canceling headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
XM4 Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best headphones you can still buy today. Even though it’s a few years old, the audio quality and features are top notch. Definitely a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Ryec!
We’re thrilled to hear that your WH-1000XM4 headphones are still delivering a top-notch experience. We designed these to be a timeless choice for audio quality and noise cancellation, and it’s great to know they remain a favorite for you today.
Enjoy the music and thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality, Weight
Excellent Noise cancelling Headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using this headphone for past nine months and Sony never let me down. It's very handy and not heavy. The box provided is awesome and holds this well. Noise cancelling feature is great and when you speak it recognizes your voice and holds the audio. Volume can be adjusted on the headphone with fingers. That's kind of cool. Love this headphone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HShan, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Good product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a great product. the sound quality, fit, and noise cancellation all work perfectly. I’m very satisfied.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JaedonP,
Awesome! We're glad to hear that you like the sound quality, fit and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Sony WH-1000XM4 Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I work with running diesel engines on a daily basis, anyone with a tractor can tell you how loud those things can get. Brought my headphones with me to work to see if I could use them in place of my Peltor workman earmuffs, turns out XM4’s have better noise canceling. There are a few annoying features. The app is very Sony, so half the features don’t work and the other half only work some of the time. The touchscreen on the outside of the right muff was cool when I first got them, now it’s just annoying, often increasing/decreasing volume when I want to skip a song. Speak-to-chat is also just a ridiculous feature, can’t use it in public, constantly activates when I’m laying in bed, turns itself back on randomly. It’s classic Sony, awesome tech, miserable software.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello GovindP,
While we are very thrilled to hear that you are enjoying the noise canceling capability of our Sony WH1000XM4, we regret to hear that you are having some issues with some of the features of the headphone. This is not usually the case with our XM4. Please allow us to troubleshoot these issues and turn this to a better one. Kindly check these links to fix the issues.
The touch sensor control panel does not respond correctly:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Speak-to-Chat function randomly activates on the WH-1000XM4 and WH-1000XM5 headphones:
https://www.sony.com/electronics/support/articles/00285913?utm_source=glean
I hope this helps.
The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Best headphones out
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a pair of the new Bose Quiet Comfort headphones and returned them for these. They didnt compare at all when it came to style, functionality, sound, and features. The Sonys have a built in assistant that can be accessed at the touch of a button which could be used with Google or Alexa. They have a unique feature to hear your surroundings by holding the outter side of the headphone. The app has countless settings to fully customize them to your liking. And even a feature to capture a photo of your own ear to get the best sound possible. I noticed the headphones are also scratch resistant and stay clean for the most part. Every other pair of headphones that ive worn, ended up with scratches and blemishes shortly after purchase. The case included is protective and functional. The right ear side has hand gesture functions that help you amswer calls, end calls, skip songs, and change volume. Which does take some getting used to. I personally recommend these to anyone. I can finally be heard with ease on my calls without too much background noise. You can't go wrong with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alyssa, You've made an excellent choice! We're very happy you like the built-in assistant function, ambient sound mode, tons of customization using Sony Headphones Connect App, amazing built quality, touch sensor controls, and industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound qualityCons mentioned:Volume
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved the quality, features and sound. The only thing I would’ve liked, is if the volume could go a bit higher.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eliz, Fantastic! Good to hear that you love the overall quality, features, and excellent sound that this unit delivers. If you feel that the volume is insufficient, please follow the steps on this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Phenomenal, Worth Everything.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never worn a better pair of headphones ever. Truth. The simplicity and ease with controlling, the long long battery life, the comfort, the durability, everything. This is outstanding.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ArielleD, That's amazing! We're thrilled to hear you appreciate the simplicity, ease of use, excellent battery life, comfortable fit, and robust design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Amazing headphones, never want to take them off
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the best headphones I’ve ever owned. Incredibly comfortable, you have to put these on to truly understand how amazingly soft they are. easy to adjust volume and change tracks, talking on the phone or to someone around you is crisp and clear. These are my go to whenever I’m at home and working around the house or on my cars.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drew, Glad to hear that you are happy with the WH-1000XM4 Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great for the price!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones for the price. When looking at the XM5 and 6 being several hundred more, the XM4 still holds now. Not being able to connect to multiple devices at once is a bit inconvenient, but it’s easy enough to pair so I’m not too bothered by it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Heath,
We are pleased to hear that you find the WH-1000XM4 to be a great value! We would like to let you know that these headphones do actually support connecting to two devices at once via the Multipoint Connection feature; you can enable this by opening the Sony | Headphones Connect app, navigating to the System tab, and toggling on "Connect to 2 devices simultaneously." We are glad that the noise cancellation and sound quality are holding up well for you, and we appreciate you choosing Sony.
Thanks for choosing Sony.
Best regards, Eliab