Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Expensive but good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony WH-1000XM4 is good wireless noise cancelling headphone. I have not used other high end headphones and hence cannot compare. Usage: Primarily for conference calls using computer audio Pros: Battery life Sound quality Pair 2 devices simultaneously Cons: After 6 months of usage, hear some hiss occasionally. Read that this is due to the moisture build up. Need to disconnect and reconnect the bluetooth and run the "Test connection" wizard to verify for webex calls to get the audio going.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Novice1,
We're glad that you like the sound quality, battery life, and multipoint function of the headphones. It's unfortunate that you are experiencing a hissing sound with these headphones.
Allow us to turn your experience around. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
9/10 if you ask me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are probably the best headphones i’ve bought. Personally, I love how you can customize the sound and the bass when listening to music. It’s like like I can hear each instrument while also being able to hear the song. Only thing I don’t like is that I can’t connect them to my PS5 via bluetooth, using the cord can be annoying at times.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, KyraJ,
Thanks for the review and the 5-stars rating! We definitely can take the feedback into consideration for future references, regarding the connection between the headphones and the PlayStation 5! It is great to hear that you are enjoying the Sound Customization and Optimization!
Thanks for choosing Sony, have a wonderful day!
-DiegoV
- Pros mentioned:Bass, Sound quality
Excellent, deep base; great noise cancellation
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones, super deep base, excellent noise cancellation. Really happy with this purchase and I find them to be better than more expensive BOSE options. Easy to pair with my iPhone and MacBook Pro. My only suggestion would be to use slightly nicer material to make it look and feels a bit more premium.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramsey, We are so glad to hear that you are happy with the noise cancelling and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Beat my expectations
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hesitant to buy this at first, but it is amazing. The noise cancelling is good and it fits pretty comfortably and you can adjust it according to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AmnaM, we're glad you like the sound quality and comfort of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sony headset
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my sony headphones they are very good quality and they sound amazing
I would recommend this to a friend Best noise-canceling headphones...
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There are a lot of reviews out there on these headphones, so I won't go through everything. Bottom line - if you want the best noise canceling at a reasonable price, get these. They go on-sale a lot, so wait if you can. Other than that, it does a lot of things average to above-average, but not necessarily great. Audio is fine, but there are better sounding headphones out there. The app works pretty well and gives you a great deal of customization. Speak-to-chat is a nice feature, but one I think I will rarely use (triggers to easily). The ambient sound control is a good mode, but not as good as a true transparency mode. Adaptive sound control is a nice feature, but I just tend to disable it. The build quality is all plastic, but does not feel cheap. You can get better build quality in other headphones for a premium. The call quality is just ok. It is a step above the XM3's, but still well below a number of other headphones. So, as I said at the beginning, if you want industry-leading noise canceling and a lot of other features done well (but not the best), you should get these. For most people, these headphones will do all they need, and more, so I do recommend them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lemme14,
We appreciate your in-depth review of the headphones. We're glad that you like the noise canceling function of the headphones. We always want our consumers to fully enjoy the capabilities of our products. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding headphone. Once I turned off the voice control setting, I was very happy with them. They would pause the music if they detected any talking
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, AlexA!
We are so glad to hear that you are very happy with your wh1000xm4! It is great to know that the sound quality is meeting your expectations.
We also appreciate you mentioning the voice control setting. It sounds like you encountered the Speak-to-Chat feature, which is designed to automatically pause music for quick conversations. While many users find it helpful, we understand that it isn't for everyone, and we are glad you were able to easily toggle it off to enjoy your music exactly how you like it.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Worth It
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live by a freeway and these block out 95% of the traffic noise it's amazing! Super comfortable too. Friend has also said that they can hear me clearly when I call them over Skype. Definitely get the app and customize your own sound dynamics for best results!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luna,
Awesome! We are glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Comfort, Sound quality
My College Freshman LOVES these!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My college freshman loves these! Great sound, Very well balanced (not too bass-y like some). Good comfort for wearing for long periods of time. Noise cancelling perfect for coffee shops and libraries etc...
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, DT999!
That's awesome! We are truly happy that you are enjoying your new Sony WH1000XM4. We're glad that you appreciate the audio quality, comfort and noise canceling feature of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Top of the line
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing the M2s. I loved those and after using these they are definitely a step up. I love that I no longer need an audio cable most of all. They are very comfortable and do a superior job of noise canceling. These are the best on the market. There are plenty of expert reviews out there and all of them are spot on. This is a superior product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MattinPA,
Awesome! We're glad that you're happy with the improvements we made on the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Budget Friendly Option
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent purchase for late 2025. There are newer models, but the XM4 is a solid choice if you want a budget-friendly headphone with premium-quality sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OmarR,
Thank you for choosing Sony!
We're honored to hear that you view the WH1000XM4 as an excellent purchase with premium-quality sound at a budget-friendly price. Your recognition of its lasting value, even with newer models available, truly highlights the quality we aim to deliver. Thank you for sharing your thoughtful review!
Best regards,
-Fred
- Pros mentioned:Battery life
Sony XM4s
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve owned, the battery lasts weeks and fully charges in minutes I’ve had them for over a year now for the gym and they’re still like new
I would recommend this to a friend - Pros mentioned:Sound quality
Best Daily Use Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using these headphones for about a year now and it's been a game changer for my day-to-day. I work remote but the headphones work great for calls on all types of apps (zoom, google meets, teams, etc) and the ANC blocks off the background noise if you have some family. I only have the occasional connection issues but it isn't anything you can't fix with a quick reset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi asdfhsjka, Thank you for sharing your experience with your Sony WH1000XM4! We're glad to hear that it works great for calls and you like the excellent noise canceling feature of these headphones. To ensure you get the best Bluetooth connection and to prevent the headphones from cutting in and out, please set the headphones Bluetooth Connection Mode to “Priority on stable connection” using the Sony Headphones Connect App.
Also, make sure that the firmware version of the headphones is up to date. Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.work great, noise cancellation is seemless. feel comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndoniF,
Thank you for choosing Sony!
We are cheerful to hear that you're enjoying the seamless noise cancellation and that they provide you with comfort. Your feedback is invaluable, and it is truly gratifying to know that our product has enhanced your enjoyment.
Best regards,
-Fred
Best Over the ear headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone la you will ever buy. I’ve takes this headphones on plane trips, walking around, cleaning the house just about anywhere u can wear headphones. I love the hard durable case. Highly recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dealo, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Very comfortable but..
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones, very comfortable and noise cancelling is out of this world but I wish it has better grip it falls off my head if I lean backward working out at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Serenau, Wonderful! Enjoy and thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is so good on these. My wife has the XM3 and they’re nearly identical. I do like how these turn off when you take them off your head versus the XM3. I tried a pair of Bose Ultras and ended up returning them for these when they were on sale. The Bose probably sounded a little better but the noise cancelling was almost identical. For the price I couldn’t justify the more expensive Bose headphones. I really wanted to get the XM5’s but saw a decent amount of reviews saying the headband breaks easy. Didn’t want to drop that kind of money for something that would potentially break on me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derek, This is great! We're glad that you're enjoying your new headphones. We also thank you for taking the time writing your feedback. Thank you for choosing Sony. Erin
- Pros mentioned:Battery life, Comfort
The Perfect Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After over a year of use, these still look just like they did on day one. They feel sturdy but are still light enough to wear for hours without discomfort. The array of features and great battery life make these a really good value. 10/10 would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jonnymacintosh, we're glad you are enjoying our industry-leading noise canceling feature. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Me likey
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the design. Love the sound quality. But if you love deep base and loud music they arent as loud as the QC 45’s. Although, they do have a cleaner sound… Overall great but definitely think about the what type of listening you’ll be doing. Also the touch remote is annoying sometimes but thats just me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ryan, we're glad you love the design and sound quality of our industry-leading noise canceling headphones. We appreciate your feedback regarding the bass and sound level of the WH1000XM4. You can find this link helpful in isolating the low sound level of your SONY unit:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752812.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Great headphones with great noise cancellation!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best headphones I've ever purchased. It took me awhile to finally decide to lay down the money for them since they are a little pricy, but totally worth it! I really struggle when it comes to finding the right headphones. Earbuds will NOT stay in my ear, no matter what make, model or kind they are...so that leaves me with over-the-ear headphones. I have gen 1 AirPods but I'm constantly adjusting them to make sure they don't fall out...which they still do on occasion and it's really frustrating. I also fly a lot, and trying to listen to music or watch movies while on the plane is always a struggle because I end up holding the Pods into my ear so I can actually hear over the noise. These bad boys take all of that away. The noise cancellation feature is exactly what I was looking for and I love being able to just put my palm to the side to hear what someone is saying to me. I debated between these and the AirPods Max but these won out because of price, they aren't as heavy on my head and they come with a carrying case. Definitely worth the money! Only con, they do make my ears sweat after awhile, but not bad enough to knock them for it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kenjammin, We're very pleased to hear you feel the WH1000XM4 is the best headphones you've purchased! Good to know you like the industry-leading noise cancelation, comfortable fit, and overall features of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam