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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12361 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 124 Showing 2,461-2,480 of 12,361 reviews
  • Rated 5 out of 5 stars

    One of the best!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for the best sound quality and noise canceling headphones and landed on these. The quality of these headphones is very well done to where you may adjust the sound of the music exactly to your liking. Noise cancellation is fantastic. Very worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jwallz,

      You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Super lightweight!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noice cancellation. Light weight. Soft. Comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Neni,

      Great! We're glad that you like the weight, comfort, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Your feedback about the comfort and mic quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones are very comfortable! The noise cancellation is sensational and the sound quality is very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnarosaO, we're glad you like the comfort, noise canceling feature and sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Worth the upgrade for me

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a college student that travels a lot for school. I got the XM3’s last year and they were easily the best headphones I’ve ever had until I got my XM4’s the other day. For me it was worth the upgrade just to be able to connect to multiple devices at once. The noise cancelling seems slightly better, but it was already very impressive. I notice slightly more clarity in sound with the new ones as well. The sensor that pauses the music when you remove the headphones isn’t the best because I like to hang them around my neck instead of removing them completely so the music will resume on its own. I’ve gotten so used to pausing as I’m taking them off that it’s not really an issue to me. Placing your hand over the ear cup to activate ambient mode seems to work much faster compared to the XM3’s which was a big improvement for me. I haven’t noticed much of a difference in comfort. I got the silver XM3’s and XM4’s, and the new ones are closer to actual silver/gray with each section matching while the XM3’s have a bit of gold in the color and the color isn’t consistent. I see a lot of people recommending the XM3’s since they’re cheaper now but in my experience that will just leave you wanting more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound on those. Super comfortable and great quality. Truly lives up to the Sony name.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JasonT, Awesome! We are glad to hear that you are enjoying the sound quality and comfort of your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    They are still good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work as well as I thought since I first try them before. It is also very comfortable to wear. Although a bit irritating if you kept wearing it for a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeonelH, Thank you for the great review! We're glad you like the comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Solid

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best NC headphones you could buy, preferred over the apple brand

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert,

      Thank you for choosing Sony!

      It's truly wonderful to hear that our WH-1000XM4 headphones are your top choice for noise-canceling headphones. We're delighted to know they exceed your high standards for exceptional sound, comfort, and noise cancellation. We appreciate you sharing your preference for them over other brands.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my sister for christmas and she loved it!!! It's really comfortable and the sound quality is amazing. It's perfect for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Samira,
      Thank you for purchasing our WH1000XM and for the 5 star rating! Surely your sister will love this one and we're glad that she's satisfied with the amazing sound quality and comfortability of her new headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones! Bought 1 for my wife and 1 for myself a couple years ago and bought another pair for my mother this year

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JamesK!

      We are thrilled to hear that the WH-1000XM4 is a Great pair of headphones! It’s the highest compliment that you purchased a pair for yourself and your wife a couple of years ago, and have now chosen to buy another pair for your mother this year.

      Thank you for choosing Sony for your entire family!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Great quality headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is so awesome. The sound on these is my favorite thing ever. I love them I have no issues with them, been using them for the last year!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mellopez00, Thank you for sharing your positive experience with your WH1000XM4! We're thrilled to hear you love the excellent battery life and great sound quality of these headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for the gym. Noise cancellation is excellent, you can’t hear anything around you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carmen,

      That's awesome to hear! We're thrilled your Sony WH-1000XM4 headphones are performing so well for you at the gym. It sounds like you're really experiencing the power of their industry-leading noise cancellation, allowing you to focus completely on your workout without any distractions.

      Thanks for the fantastic 5-star review! We're glad you're enjoying them. Thank you for choosing Sony!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great headphones at a better price than new model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding set of headphones at a bargain price relative to the latest model. Since the technology hasn't changed much, this is a great choice for someone looking for a less-expensive set of high-end headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Sujay,

      Thank you for choosing Sony!

      We're elated to hear that you view the WH-1000XM4 headphones as an outstanding choice offering high-end quality at a great value. Your insight into the lasting technology highlights the thoughtful balance between performance and affordability we aim to provide. Thank you for sharing your perspective with us!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony outstanding products

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony very high quality fit comfortably the sound is outstanding and I've had Sony products before very reliable definitely would recommend these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Camel2020, We are happy that you like the sound quality of your Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and comfortable as well!!Awsome headphone!!Fully recommend it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Laury007, Thank you for the 5-star rating! We're thrilled to hear you like the amazing sound and comfortable fit of your Sony WH1000XM4. Your recommendation means a lot to us! Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Heavenly Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones been using them for almost a year now and they are just such good quality and never having problems

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello iSlayer04,

      Thank you for choosing Sony!

      We're thrilled to hear that you've been enjoying your WH-1000XM4 headphones for almost a year. It’s fantastic to know that their quality has exceeded your expectations and that you've had no issues. Your experience motivates us to continue delivering high-quality products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loves these headphones. He has had beats also, and he says these are more comfortable, better noise cancelation, and better sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello FarmLove,
      Wow! That's perfect! We are thrilled to hear that your son loves the sound quality, noise canceling feature and comfortability of his WH1000XM4 than his other headphone. Thank you for the awesome feedback and for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Hands down the best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality, best noise cancelling I’ve ever experienced. Fit is comfortable. Only knock is the ambient sound for me sometimes doesn’t register quickly enough and I find myself having to pause music to hear someone speaking with me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristianM,
      Thank you for leaving your feedback and we are happy that you are satisfied with the excellent sound quality and noise canceling of our WH1000XM4. You may find this link helpful regarding Speak to Chat feature of our XM4.

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html

      Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Awesome so far!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive only had these headphones for about two weeks, but I use them every day! I really like them— theyre comfortable, light, and have cool features. I downloaded the app that they recommended, and with that the headphones basically track my movement and adjust the noise cancellation accordingly. I think that is really neat!! The sound quality and the volumes are also really good. Also, I wish I paid attention more but these are NOT water resistant. Makes me nervous to wear them in the rain, but have been able to avoid that anyway!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi taneen, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The perfect headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphone quality is amazing and there are so many options and settings available on the app. The UI on the app is very easy to use as well making it quick to switch modes. I work in a factory where we can listen to music and these headphones are always on me and they help so that I don’t have to hear all the loud noise around me with the noise cancelling mode. Great product!! My brother put me onto these headphones:)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EmelyB, Thank you for sharing your wonderful experience with your WH1000XM4! We're very happ to hear you like the amazing quality, variety of presets and custom features using the Sony | Headphones Connect App that tailors sound to your personal preference, and top-notch noise canceling feature of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    No real drawbacks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only possible drawbacks to this are price (fair but they are not cheap) or wondering how to replace the ear pads. They sound fantastic and the noise canceling is so good I can take a nap at my desk while my kids play Minecraft on the TV :-). I use them for everything from YouTube to CyberPunk and recommend them highly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Herrstreet, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US