Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- |
- SKU:
- 11047585
Customer reviews
Rating 4.7 out of 5 stars with 12165 reviews
(12,165 customer reviews)Rating by feature
- Sound Quality4.9
Rating 4.9 out of 5 stars
- Battery Life4.8
Rating 4.8 out of 5 stars
- Connectivity4.7
Rating 4.7 out of 5 stars
to a friend
Rated 5 out of 5 stars
Sony WH-1000XM4 review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After using Beats Solo, SoloHD, PowerBeats, and Studio 2&3, I decided to try out the XM4. After reading tons of articles and watching YT videos, I wanted to see for myself what the hype was about. It also helped that the price was lower for the holiday season. Whoa! It's insane that me having a bit of hard of hearing to begin with can distinguish new instruments in a song that I've heard hundreds of times while working out! I love music, but because of the sound these cans project, love for music and sound is more pronounced and renewed! It's insane, almost like I'm a fanboy again for music. I am super impressed. I'm a bass guy, but the balance of mids and bass seems to be just right! It doesn't matter what genre if music, the brilliance and artistry is impeccable now. Wow! The airplane adapter is cool to have, and the USB-C is a nice touch to keep up with modern times. ANC is solid, like literally smart headphones! It held its own against its successor, the XM5, which is a story in its own right.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LPHIE624, You've made an amazing choice! We're delighted to hear you like the excellent and balanced sound and bass, USB C charging feature, solid noise cancelling, and overall performance of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Rated 5 out of 5 stars
Best Headphones I've ever owned!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones... I find myself just trying to find reasons to wear them. The noise-canceling is near perfection. The sound quality is exquisite. This is actually my second pair... I, unfortunately, lost the first pair and It was a must that I replace them. If you are serious about the sound quality... I really feel that you can't go wrong with this pair within this price range.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi James,
We regret to hear about what happened to your first WH1000XM4. Good to know that you already have a replacement. We're glad that you like its sound quality and noise canceling function.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Rated 5 out of 5 stars
All Day Comfort
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working from home has caused a lot of confusion for a 40 year office worker. Juggling 2 cell phones, 2 laptops, and a landline between Zoom Calls on one PC and Teams on the other and then the doorbell rings created too much chaos. These Sony headphones are the solution. They solved all my work challenges with built in intelligence, but I got a bonus. At 6PM I open the Pandora app & ail away to Margaritaville. Fins up!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paddymack, That's amazing! Good to know that you've been enjoying the WH1000XM4 as your go to headphones for your work from home setup. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
Rated 5 out of 5 stars
Great headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The bass and noise cancellation on these headphones are great in public areas.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kinneh,
Thank you for the 5-star rating and we're happy to hear that you like the bass sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Rated 5 out of 5 stars
Sounds great, noise canceling works very well!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great. Noise canceling works very well, my son and I were able to communicate clearly even with all the noise while at the firing range.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AC6000, Awesome! We are so glad to hear that you are happy with your new headphones! Thank you so much for choosing Sony! -Carl
Rated 5 out of 5 stars
Say what now? I have my headphones on
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone are great! I feel like the user manual can be a little more detailed since there isnt actual buttons really but the touch is great, the sound quality is amazing, and the noise canceling is the reason i got them! No regrets at all and i would even buy another
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaylaS,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the touch controls, sound quality, and noise canceling function of the headphones. Your feedback about the manual is greatly appreciated. Help guides and other manuals are available on our support website. You may find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/manuals
Thank you for choosing Sony!
-Ralph
Rated 5 out of 5 stars
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good sound quality and comfort with good charge time as well
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Erick,
Thank you for your purchase and for sharing your awesome review of our WH1000XM4. We are truly delighted to hear that you are pleased with the sound quality and comfort with long battery life of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
Rated 5 out of 5 stars
Best choice ever
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm in the scientific field and I need complete isolation from distractions when reading. I tried to update my headphones to something noise canceling and comfortable and bought the Apple headphones. Tried them for a while, but they were not as expected. I triwd these ones and well, i would say they arenjust perfect. They are way cheaper and they deliver excellent sound. Theres an app you can download to set the headphones the way you want it. They come with a wire to connect to your headphones and I have used it when I want to watch something on the plane movies' catalog, so I have good sound and noise canceling while watching the plane's movies. Overall, they simple, nice, lifht weight and deliver great sound, besides come with a case that it's very useful when I'm traveling.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi patadeperro, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Rated 4 out of 5 stars
Sony headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good. I got them mostly for travel and study purposes and I can say the noise cancellation is ok. It doesn’t really cancel everything but it’s cute.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DmytroT,
Thank you for choosing Sony!
We're excited to hear that your WH1000XM4 headphones are serving you well for travel and study. We appreciate your thoughtful insight on the noise cancellation—it’s great to know they bring a comfortable and enjoyable experience to your routine. Thank you for sharing your perspective with us!
Best regards,
-Fred
Rated 5 out of 5 stars
Fantastic for what they are!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My first ever Luxury Headphone, it's been a couple of weeks and I have to say these are in all caps FANTASTIC! At first, I was hesitant of buying as I wanted new headphones for usage in my home as my pair of old Philip noise-canceling headphones died out after a few drops of water, (2016-2020) I was using Galaxy buds which are working by the way but I noticed they would run low on the battery once I get home from class, so I decided to get new headphones for home, I did my research and it seems as the Sony's xm4 is an extremely good choice then again, it was pricey for what they were until I made the bold move of getting them anyways, I could have gotten anything else, but now, these is what I got, and now looking back I have made the right call. Here are the things and detail I'll go over with this review: -In terms of sounds, holy cow, I'm not an Audiophile but these sound incredible all around and very loud, it seems as nothing is left out, wired in when the headphone is plugged into a device while they are off, it's decent at best unless the equalizers are arranged to sound at best good, but when turned on, they sound exactly like they are in BlueTooth noise cancelation mode, fantastic, speaking of noise cancelation. -The noise cancelation is superb seriously it actually made me have a little headache the first time using it without playing any music because it was blocking off so much noise. While playing music, all noises are blocked off but I haven't tested them in a super loud environment such as live band performance in restaurants or bars and in a motorsport racing event, well as of the time of typing that I can't that because of the pandemic which understandable but one thing it did well was blocking off my dad speaker he uses every Saturday night, these headphones blocked the speaker entirely and I was right next to the speaker. (Note: I was playing music through the headphones at the moment of time) -Confort is absolutely a breeze the headphones are light so traveling with them will be a nice experience plus I can use them for hours since I didn't notice my head getting tired, the earcups fitted my ear very well though mileage may vary with others, headband width didn't even need to flex for me but it can fit for big heads. It is just comfortable all-round no denying -Features like sound ambient control is fantastic but all I got to say they destroyed my Galaxy buds for sure in ambient sound, the microphone is alright but could be better but it isn't a deal-breaker it works besides everything else makes up for it, touch control is the most critical point I have, quick ambient mode (Press and hold) and pause (tap twice) on the right earcup works fine but it's a bit of a hassle for volume up and down sometimes it gets confused for skipping or rewinding for other music tracks, but seems I got the hang of it now, but I advise people to be careful with the touch controls, it honestly could of have more precision but it works. USB type-C "One cable to rule them all" seriously having USB-C is a huge advantage since everything is now starting to use it from phones, laptops, tablets, Nintendo Switches, you name it, One cable for recharging all devices is just practical and reliable. the Traveling case is nice and hard and slim, also in the case, there's an airplane adapter, man for people who travel a lot by plane will or are enjoying this. and the app is simple and easy to use, but they can be used without the app but I highly recommend using the app for the headphones full advantage. In conclusion, the Sony wh-1000xm4 is extremely good for what they are, and for my first ever luxury headphone beyond what i normally purchase these are worth every penny in the end
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Oscarth3user, Wow! Thank you for taking the time to write such an in-depth review of your amazing experience with the WH-1000XM4. We're glad you're enjoying all the improvements we made on these headphones especially the noise cancelling feature, superb sound quality, and overall features. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony! -Jess
Rated 5 out of 5 stars
Comfy silence
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are amazing. I constantly fall asleep with them on. And it’s great to have when you do gym workouts, or chores around the house. I believe I’ve charged them once or twice so far I got this back in May. They are holding up great. Highly recommend this
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamS, Thank you for the 5-star rating! We're very happy to hear that your new Sony WH1000XM4 worked as advertised, providing you with performance and quality you expected. Thanks for choosing Sony! -Sam
Rated 2 out of 5 stars
Too hot on ears
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music quality was great with excellent noise cancelling, however anything else like calls or podcasts it picks up the wind noise easily so that was a bit of a nuisance. The other issue was that the headphones physically got too hot and heavy on my ears after wearing for about 10 minutes. I ended up returning them because I couldn't deal with the heat. I had to take them off too frequently.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MaxwellB,
Thanks so much for sharing your honest feedback about the WH-1000XM4 headphones.
We want to genuinely apologize that the heat and weight issues kept you from enjoying them fully. We truly are sorry about that nuisance, especially since you found the music quality and noise-canceling to be excellent.
We also appreciate you bringing up the wind noise during calls and podcasts. That's valuable input.
It’s completely understandable that you returned them given those issues. We hope that down the road, as we introduce new products, you'll be willing to give Sony another opportunity.
We appreciate your review of our Sony headphones and apologize for your experience.
Sincerely,
Estefany
Rated 5 out of 5 stars
Great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling, sound, and fit are top notch. My secong pair
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Paul,
Awesome! We're glad that you are pleased with the noise canceling feature, sound quality and fit of your WH1000XM4. Thank you for the trust and for choosing Sony! - Marco
Rated 4 out of 5 stars
Good buy for Phone, Not for Computer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great sounding headphones but there is a bit of an issue with the Bluetooth connection. You can connect to 2 systems at the same time but can’t actually utilize both at the same time. It will default to whichever is playing audio first. I usually use my work computer and my phone. Switching back and forth is easy enough. Just pause the music on your computer to watch videos on your phone or vice versa. Audio from the computer cuts in and out at times. I had not had that same issues connected other Bluetooth headphones to the computer. All that being said, I bring these with me every single day.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi xDarkDeadpool,
Thank you so much for your thoughtful feedback and for choosing the WH1000XM4 headphones! We're glad to hear you're enjoying the sound quality and that they've become a part of your daily routine. We appreciate you sharing your experience with audio intermittency on your work computer.
Bluetooth performance can vary depending on the computer's Bluetooth drivers and signal environment. We recommend ensuring your computer's Bluetooth drivers are fully updated. You might also try to check the firmware version on the headphones. Please check this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
If you need further assistance, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks again for being part of the Sony Community!
Best regards,
- Stephanie
Rated 5 out of 5 stars
Amazing Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so soft and comfortable wear, perfect to hear the music, amazing noise cancelling, recommend highly
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CollegeStudent, Thanks for the 5-star rating! We're glad that you are enjoying your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony! -Craig
Rated 5 out of 5 stars
Great Headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great noise cancellation, could get a bit louder, but that is probably just a me thing!
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendRated 5 out of 5 stars
Great sound and noise cancelation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just to start off I had the Bose quiet comfort 2 they were very good honestly but this headphones are out this world great noise canceling sound is amazing and the color midnight blue is very nice and smooth touch pads work great if ur looking for great noise canceling and sound look no further this are it very good pair don’t just take my word for it and try them on great sound thanks Sony also not to mention the speak the chat mode and wear detection is incredible
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Midnight Blue
I would recommend this to a friendRated 5 out of 5 stars
Sony WH1000XM4
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has excellent sound and is not too heavy. I will be buying a second set.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jgavila52,
That's great! We're glad to hear that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We're excited for your next Sony purchase and thank you for supporting Sony!
-David
Rated 5 out of 5 stars
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good headphones Purchased these and they are amazing.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Silver
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MarcoC!
Thanks for your great feedback! We are thrilled to hear that you’re loving your WH-1000XM4 headphones.
We appreciate you choosing Sony!
Warm regards,
Estefany
Rated 5 out of 5 stars
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, sound exactly like the apple headphones just for $200 cheaper, very worth it.
This review is from Sony - WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones - Black
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesF,
We couldn't be happier to hear that you love your Sony WH-1000XM4 headphones! It's fantastic to know that you are getting the premium sound quality you expect and find them to be such a worthwhile investment. Thank you for the 5-star review and for choosing Sony to be part of your listening experience!
Best regards,
Dominick


















