Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Weight
Best wireless headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the eaf headphones ive ever purchased! Love the multi connect feature so i xan connect my phone and my ipad at the same time. Very light weight and comfortable. Works great eith my android phone. Best yet, battery life lasts 20+ hours of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ygb77,
Awesome! We are glad you like multi connect function and battery performance of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Bass, Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Probably the best head phones I have ever purchased. I have had a lot of them. Great sound and bass. Very clear and are truly noise canceling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BigA, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best headphones you've ever owned. Good to know you're enjoying the amazing features, especially its incredible audio and excellent noise cancellation. Thank you so much for the wonderful review and for trusting Sony! -Jess
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great headphones, garbage controls
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look and sound great. I prefer them to my bose headphones. That being said, the touch controls on the headphones are a huge steaming pile of garbage. Whoever had the bright idea to implement it was either in to deep to back out or purely clueless to what people want in their products. I have 20 year old vending machine headphones with better controls.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gubble, Thank you for the amazing review! We're thrilled you like the overall design and great sound quality of your new Sony headphones. We appreciate your feedback about the touch panel sensor controls. For future reference, we can offer assistance on how to set up or operate the features and functions of your Sony WH1000XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Excellent headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent wireless noise cancelling headphones. This really impressed me more than Bose which I used to buy before.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ramg,
Thanks so much for the excellent feedback on the WH-1000XM4 headphones! We are very glad to hear that they impressed you more than your previous ones.
We appreciate you choosing Sony!
Kind regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sounds great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound and connection is amazing and they are light and comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesR, Thank you for the positive review! We're delighted to hear you like the amazing sound quality, excellent connectivity, and light and comfortable fit of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort
Best headphones ever
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. They are so comfortable and the battery lasts ages.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DiogoZ, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 is the best sounding headphones that you've owned. It's good to know these are perfect for your lifestyle and that you find them extremely comfortable for long wear without causing any discomfort or sweating. Thank you for leaving us such a wonderful review! Enjoy! -Jess
- Pros mentioned:Sound quality
Pleased!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had some challenges connecting via bluetooth at first, but once I figured it out, I am very happy with them. The sound quality is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jack,
We could not be more pleased to hear that you are very happy with your WH-1000XM4 headphones! We're glad you worked through the initial Bluetooth challenge, and we're delighted you are now enjoying the excellent sound quality. Thank you for your review and for selecting Sony!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
The best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality and comfortable. I will buy again for my children
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammyfF, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4.5 / 5 Purchased for my wife - who shares my office space. She notes that during my conference calls she can still hear me; however, if I am not actively talking, the background noise gets completely drowned out. Not disappointed about the noise cancelling, however, not 100% impressed with it. Battery life is great, music quality is great, and build is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tdyk,
Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you like the battery life, sound quality, and design of the headphones. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Sound, Mixed Features.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound very good and the features they come with can be very useful, though some of those features have a few annoying knacks that could annoy some people. Again, if sound is all you care about, these are great noise cancelling headphones that sound fantastic. Now for the issues. These headphones have a few quality of life features. For example, if you're wearing them and you begin walking, it'll turn off noise cancelling. Sometimes. If you tap the right headphone, it'll pause. Sometimes. If you take off your headphones it'll pause your media automatically. Sometimes. There are some great features though a lot of them are unreliable. These features can be turned off via the headphones app if it annoys you. Overall, a solid pair of headphones. I give a thumbs up.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CollinT,
Thank you for sharing your experience with our Sony WH1000XM4. Your feedback is highly appreciated. We're glad that you are satisfied with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good noise cancelling headphones but the noise cancellation isn’t as good as I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShohelA!
Thanks for sharing your thoughts with us! It is fantastic to know that you’re finding your WH-1000XM4s to be a good set of headphones.
We appreciate the honest feedback regarding the noise cancellation levels, as it helps us keep improving.
To boost the noise canceling on your WH-1000XM4, here are a few simple things you can try:
-Check the Sony | Sound Connect app: Make sure Adaptive Sound Control is turned off. If it's on, the headphones might be switching to "Ambient Sound" mode because they think you're walking or waiting, which lets outside noise in.
-Double check that the ear pads are sitting flush against your head. If there’s even a small gap, the noise canceling won't be able to do its job properly.
Thanks for choosing Sony and sharing your feedback!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony I like
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my son as a a graduation gift and he loves it so much!! He’s also excited to use it when he goes to college. Very quiet… fits well and more affordable than other brands out there :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MayDay,
That's very nice to hear! We're glad that your son loves the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Very nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently used these on a long flight and the noise cancelling features worked well. These headphones maintain their charge for a long time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChrisOKC,
Perfect! Thanks for your feedback and we're glad that the noise canceling feature of our WH1000XM4 worked well and has a great battery life. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Best purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and great audio. Easy to use and to carry on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KrystinaA, Fantastic! We're thrilled to hear that you're enjoying the comfortable fit, exceptional sound quality, user-friendly features, and portability of your WH-1000XM4! Thank you for choosing Sony. - Romeo
- Pros mentioned:Comfort, Sound quality
Great all around
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony ...XM4 were easy to pair with my iphone. Sound quality is great, and I like the Sony app, so I can even adjust sound through their equalizer that's on the app to target specific notes for different types of music. Well made and comfortable too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WIDave, Excellent! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay
- Pros mentioned:Comfort, Sound quality
Must have!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great comfort, sound and quality. Love that it pairs with everything.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Starter, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Good purchase
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Head phones sound good and last me a while before needing a charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, ManuelR! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We gifted these headphones and he loves them. They are comfortable and the noise canceling works well. I would recommend. Will be purchasing some for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nia84, We are glad to hear that he loves his new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit his music. Thank you for trusting Sony! Vincent
- Pros mentioned:Bass, Weight
Exceptional!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, excellent! I has the earlier model, which I plan to return due to Bluetooth issues. I must say the current model is lighter and has no such Bluetooth related issues. I favor deep bass headphones, and SONY is perfect for such. Plus, I love the color midnight blue.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Excellent upgrade! Best noise cancelling headphone
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are well worth the price. They are by far the best sounding noise-cancelling headphones out there. I've tried offerings from Bose, Sennheiser and a few others. The sound on the Sony are by far the most realistic, with a well balance between bass, treble and mids.
I would recommend this to a friend