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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12363 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 136 Showing 2,701-2,720 of 12,363 reviews
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, it’s been years since they came out but are still some of the best headphones I’ve ever owned. Great for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NoahW,

      We are delighted to hear you continue to enjoy your Sony WH-1000XM4 headphones and gave them a five-star rating!

      It's wonderful to know that even years after their release, you still consider them some of the best headphones you've ever owned. We are especially happy that they perform great for your needs, like at the gym. We design our products to offer lasting quality and performance.

      Thank you for your fantastic review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Perfect for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for a great price. Older model so noise cancelation may not be as great but work perfect for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, Brad!

      We are so pleased to hear that you found a great price on the WH-1000XM4 headphones! It's wonderful that the noise cancellation works perfectly for you, and that you are enjoying the performance of this highly-regarded model.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Very good sound and noise canceling

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is great, quality and build is great. Expensive because they are fantastic. All the great reviews are true, I won’t repeat it all, but I will mention a couple of small complaints, but I still love these headphones. 1) My hair isn’t what you would call long, but these things tend to pluck a hair out every time I take them off. It has gotten less so as I have become more careful but the reason for this is also problem 2 2) Sony always makes these foldable headphones. I couldn’t care less that they fold, and I don’t care or need a cute little case they fold into. I just put them in my backpack anyway, and I get the feeling Sony puts all this r and d into this stupid folding feature. Unnecessary moving parts make them feel cheap and wiggly, and pinch my hair out, and I bet I’m paying more for this annoyance. They are built to last, but I don’t think I am alone in NOT GIVING A CRAP that they FOLD UP. 3) The charging cable is like three inches long...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jsnprkr,

      We're glad that you like the build and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about the fit, design, and charging cable is greatly appreciated. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, the sound quality is great and it is very durable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kelvin,

      It brings us great satisfaction to hear that you are loving your WH-1000XM4 headphones! We take great pride in combining premium sound quality with a durable build, so it is wonderful to know they are holding up well for you.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Perfect for drowning out crying babies on flights

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones for frequent flyers, these are an absolute game changer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Drinksbeerknowsthings,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM4 headphones are making such a positive impact on your travels. It’s rewarding to know they provide comfort and quality sound for frequent flyers, truly enhancing the journey.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony WH1000 NC Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable fit, works and sounds great, travels well... This'll be my second purchase, since my first was a gift from 4 yrs ago and still works reliably.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ambibian, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Best product in that price..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Bose quiet comfort which is of same price but these are happy to use, more comfortable, more clarity and good surrounding sound.. but need more clarity in some formats..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kanna,

      We are very glad to hear that you are enjoying the comfort and sound clarity of your new headphones, especially when compared to your experience with other brands in the same category. Delivering a superior "surrounding sound" experience is exactly what we strive for with our noise-canceling technology.

      Thank you for choosing Sony and making us a part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Quality of the audio and the comfort of these headphones are amazing. However if you are going to use them regularly or for the gym i would recommend the warranty!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaimeR,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality and comfort of the headphones. Your feedback about the design is greatly appreciated. While the WH1000XM4 headphones don’t have an IPX rating, simple workout routines like walking shouldn’t be of concern. If you sweat a lot or for more serious workouts, you may want to consider the WF-C500, WF-1000XM4, or WF-1000XM5.

      Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely outstanding audio! Love the feel of the headphones as well. I also love the customization provided by the EQ. 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marc, we're glad you love our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Very good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great! Good sound quality! The multi-point connections are really helpful so I can stay connected to my phone & TV. The Sony app has many options to customize the sound. The headset is very comfortable. They are expensive, but I ended up getting them on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MattP, Great! Glad to hear that you are happy with the sound quality, comfort and features of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Travel Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are simply fantastic. I bought for my son fort travel since he flies all over the US. Long battery life, fast charging, comfortable and a few cool features that Bose doesn’t Offer. I have had Sony, Bose, Beats, and The AirPod Pros and the Sony and Bose are by far superior.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Donnie,

      You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are some great headphones they sound amazing and battery life os great I love the noise canceling and it like I am in my own little worlds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Watch4! We are glad to hear that you are happy with the battery life and noise cancelling of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing sound quality and product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing ANC and sound quality. Even provides a great feel and comfort in the flight to reduce a lot of noise and enjoy the music

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akshant,

      We are immensely pleased to hear that you are enjoying the amazing ANC and sound quality of the Sony WH1000XM4. It's great to know that they provide comfort and effectively reduce noise during your flights, allowing you to fully enjoy your music. Thank you for your wonderful feedback and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Stellar headphones for noise cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! I needed a pair of noise cancelling headphones and these didn't disappoint. There are 3 noise cancelling settings, and I've found the off setting still drowns out enough noise. The max setting it boots with each time is wayyy too strong for my taste and it's a weird sensation having no noise at all thanks to the noise cancelling tech. Anyone who needs zero noise will definitely appreciate that though! The headphones themselves feel premium, and the case is wonderful! Very easy to take on trips. Audio itself is just good, but given all the features and quality of the headphones, that is fine with me in this case. I would recommend these to anyone looking for over-ear noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris,

      We're glad that you like the design and noise canceling function of the headphones. Your feedback about the sound quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. Hope this improves your experience.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Incredible Headphones! Best in the game!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the successor of the XM3's. They provide excellent sound and incredible noise canceling. Very easy to set up. If you are looking for a great headphone with excellent noise canceling you will not be disappointed. They are a little pricy but they are well worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SantosLHalper, We're glad to hear you feel that the WH-1000XM4 is worth its price! Good to know you appreciate the excellent sound quality and noise canceling feature of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great pair of Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sound quality. Packaging and Noise cancelling was top notch. Battery life is pretty decent after one charge. Great headphones and I prepurchased when it first came out, and don't regret it although price went down on it lately. Great Item none the less.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Terry

      Thank you for the positive feedback and we are glad you like the sound quality, noise-canceling and battery performance of the headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like these battery is great. My biggest thing is they dont shut off in cold weather like beats do. Noise cancel is good. Lots of features i havent used yet but i am impressed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Veater, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best earphones I ever purchased sounds and quality are incomparable, block noise. The color, the look of the headphones is just perfect and the quality of it is more than what I expected.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarlineM,
      Thank you so much for your wonderful review! We're thrilled to hear that your Sony WH-1000XM4 headphones exceeded your expectations in both sound quality and design. It’s great to know you’re enjoying the noise-canceling feature and the stylish look. We hope they continue to bring you an amazing listening experience!
      Thank you for choosing Sony!
      -Maria Sony_US

  • Rated 5 out of 5 stars

    Boom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds just try them , good One of the ultimate best all around has forms for that 3D surround sound you've been waiting for buy them or don't buy them but you will regret

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Masterplan,
      We're thrilled to hear you experienced the Sony's 360 Reality Audio technology designed to provide an immersive audio experience by simulating a 3D sound field. This technology can enhance the perception of sound directionality, making it feel as though the sound is coming from different directions.
      We understand how important it is to find the features enjoyable, so we do our best to take those features to the next level. We highly appreciate your recommendation.
      Thank you for choosing Sony!
      -Aldair Sony_US

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is excellent. The build quality is great, the sound is AMAZING, and the battery life is unmatched. Definitely a great purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexS, we're glad you like the the battery, build and sound quality of our industry-leading noise canceling headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US