Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
Pretty good phones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphone jack. Kids these days don't know how radical those puppies are
I would recommend this to a friend- Pros mentioned:Bass, Sound quality
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome awesome headphones. Of all the headphones I have tried, this is by far the best. The sound is great, noise canceling is great and the bass, perfecto
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IowaCityGuy,
Thank you for the purchase! We're glad to hear that you like the noise canceling and bass sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Would recommend 10/10
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves the color and the sound on these! It s great buy and helps her on school trips or plane rides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ashley,
Thank you for choosing Sony!
We're excited to hear that your daughter loves the color and sound of the WH1000XM4 headphones. It’s wonderful to know they’re making her school trips and plane rides more enjoyable. Thank you for sharing this with us—it’s rewarding to see our products supporting memorable experiences.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sony - WH-1000XM4 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You already know. These are some of the best in the buisiness. SOny did not dissapoinrt. Great sound quality. Exceptional noise canceling. An all arount great performer. Very comfortable, but I still give Bose the slight egde in the arean of long-term comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tivo882,
Thank you for such a great review! We're glad that we meet your expectation with the WH-1000XM4. Good to know that you're enjoying the amazing sound quality, comfort and exceptional noise cancelling feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate your feedback as it helps to improve the performance and quality of our products and services. Thanks for choosing Sony! Kris
- Pros mentioned:Battery life, Comfort
Great headphones!!
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sony makes some excellent headphones, these are absolutely amazing and super comfortable with amazing battery life!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wesley,
Thank you for the continued trust you have put in our brand! Your patronage and satisfaction are what drives us to keep doing what we love and provide you with quality products. Good to hear you are enjoying the comfortable fit, long battery life, and overall performance of your Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
- Pros mentioned:Battery life, Comfort
Great product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable and long lasting battery. The product is sturdy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JulianS, Thank you for the 5-star rating! We're glad you are impressed with the build quality and battery performance of the headphones. Enjoy and thank you for choosing Sony. -Craig
- Pros mentioned:Sound quality
Hands down my favorite pair of headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve been pleased in every single way by the performance of this headphones, I’ve had both the M1 and M2 versions in the past and I got to say this one is just at good or even better in every quality as those. I also some beats solo and studio headphones and these are far superior compared to beats. This thing has one of the best Active noise canceling in any headphones out there. Even though they are expensive they go on sale quite often and there are plenty of good opportunities to buy them in a good deal. One thing I did find that has gone down compared to the previous models is the unboxing experience, and how it feels. The older model felt premium, the cups had some texture and look unique. The complete smooth plastic feel is something I don’t like too much. That aside this is still a great buy and would recommend anyone looking amazing noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chaw,
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the design is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great noise-cancelling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son needed new headphones. He researched headphones and came across this Sony wireless headphones. He liked its sleek design and the noise cancelling feature. He received this headphones for Christmas and was a happy boy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BBcustomer, We are glad to hear your son is happy with his new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Amazing all around
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They get everything right when it comes to sound and the noise cancelling is great. Very comfortable I didn’t have a problem wearing for long periods of time. Not much to say other than that they’re exactly what you’d want in a pair of noise cancelling headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi smarq, good to know that this is what you are looking for in a product. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Bass, Sound quality
Noise Cancelling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling works so well soon as I put them on it felt like I was in my own world. I love the bass on them too watched a few movies and listened to music and i felt very immerse.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoseG, we're glad you love our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony headphones are great. Excellent sound. Good value. Best Buy is my electronics store.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, AnthonyT!
We are so happy to hear that you are enjoying the excellent sound and value of your WH-1000XM4 headphones! It is great to know that you had a positive experience picking them up at Best Buy as well. We strive to provide that industry-leading noise cancellation and audio quality in a package that feels like a great investment, so we're thrilled to hear we hit the mark for you.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Just wow
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure you’ve heard how well the headphones are already so I’m gonna keep it short: Save up for it if you can, do 4 installment payment method, something! These headphones are so worth it! I’m a noise canceling QUEEN and these headphones deliver one of the best sounds I’ve ever had. With Apple airpod max you might get great sound as well but one thing about apple accessories is that they don’t last long. These Sonys will literally last you forever and the app literally allows you to customize your liking on how you want your audio and the clearity mode makes you hear everything it’s quite amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi r234, we're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Great Headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ANC Works great and battery life is very good would buy as a gift
I would recommend this to a friend- Pros mentioned:Battery life, Sound quality
No complaints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love these headphones, although it's a pretty steep price, I think that for the sound quality and how good the noise canceling is, it's worth it. It would last me about a week before I need to recharge it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GSPlayer,
You made the right choice! We're glad that you like the sound quality, noise canceling function, and battery life of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Amazing Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought nothing could beat the WH-1000XM3's, but Sony proved me wrong. The WH-1000XM4's are better in every way, from being more comfortable to the amazing new features. If you are looking to spend money on a good quality set of headphones, look no further.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SpraykwoN,
Awesome! We're glad that you like the improvements we made with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones for its price!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re awesome! Noise canceling and doesn’t hurt my head after wearing it for awhile.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChelseaL, Fantastic! We're truly happy to hear about your satisfaction with the amazing noise canceling feature and very comfortable fit design of your WH1000XM4. Thank you so much for sharing your excellent experience with our product and for choosing Sony! - Romeo
- Pros mentioned:Sound qualityCons mentioned:Touch controls
Great sound and noise canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound amazing and the noise canceling works very well. They also have the ability for transparent sound so you can hear your surroundings. My biggest complaint are the touch controls on the side of the ear cup. I constantly brush up against it causing the volume to change and/or pause. I would much rather have physical buttons, this feels more like a gimmick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Duder, we're glad you like the sound quality and noise canceling of our industry-leading noise canceling headphones. We're sorry to hear that you have an issue with your SONY unit. You may find this link helpful in your touch control issues:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like them so far! Sometimes they fall off my head because they're big but it is not a big issue. Sound quality is nice and I like that it connects to two devices at the same time.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Tien!
We’re so glad you’re enjoying the sound quality and the Multipoint connection on your WH-1000XM4—it definitely makes switching between devices much easier! We appreciate your feedback regarding the fit; while they are designed for comfort, we’ll keep your comments in mind for future improvements.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
Sounds great, some quirky features
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have excellent quality sound with great battery life. They do shut off when you lay down if the automatic shut off is activated. Simple fix but kind of a weird feature. The blue LED light blink randomly. Unsure how to stop that from happening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AFootLongWeggie,
We're glad that you like the sound quality and battery life of the headphones. Your feedback about the wearing detection is greatly appreciated. The wearing detection may not work properly when wearing the headset while lying down or with your face up. Wear the headset correctly while facing forward, or press the (power) button briefly. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
Hope this helps. Thanks for sharing your review and for choosing Sony!
-Ralph
Great Set of Wireless Cans!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're here then you probably know how good these headphones are and having had them to toy with for the last few days I'm quite happy with my purchase. The ANC is amazing, it's been a great boon to my work from home. Additionally it's great that I have an easy way to take calls, listen to music and switch audio between my computer and phone with ease. The only downsides are call quality is just ok, it's not gonna blow your mind but there are better options if calls are your primary use case. Additionally the LDAC is not available when you have two devices connected. Minor gripes and far exceeded by all the positives. If your willing to splurge on a set of wireless headphones these are a great pick.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Case,
We want to say sorry for any inconvenience you may have experienced with the microphone of the headphones. We will surely take note of this feedback as it helps us improve our products/services. To isolate the issue, you may try to reset the headphones to factory default setting to refresh its content. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html?search=reset
Hope this helps!
Regards,
David