Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Great pair of headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great pair of headphones. Long battery life. I would charge them every 2 days or a bit less. Comes with a durable travel case and Usb-C cable. Sturdy and durable design for the headphones. Apps works great but could use a few updates.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rafamessi97,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are very easy to set up. I find them very comfortable. The sound is absolutely amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Kram,
Awesome! It's nice to hear that you are amazed by the awesome sound quality of our XM4, plus, how comfy and easy it is to setup. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Can't be beat for value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very quality! Still hold up after all these years. Great budget headphones in 2025 going into 2026
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jason!
Thanks for the great feedback on the WH-1000XM4!
We are immensely pleased to hear that they are still providing you with such a high-quality experience and that you consider them a great value going into 2026.
Thank you for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality, Weight
Great for sleeping
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use these strictly for sleeping. The ANC is very good, and the headphones are lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanteB,
Thank you for your review! We're glad to hear that your Sony WH-1000XM4 headphones are helping you get a peaceful sleep with their excellent noise cancellation and lightweight design. Wishing you many restful nights ahead!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Comfort, Sound quality
Good, not great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy, work well, sound good, not great. Maybe I was expecting too much. LDAC must be used on my Note 10+, sounds like mud otherwise. Problem is, using LDAC doesn't allow pairing to two devices. Otherwise, many cool features. I would recommend them when they're on sale. I like the blue color.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Very portable
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancelling. Top notch sound when EQ'd. Long battery. Folding is very handy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChrisL, Thank you for the positive review! Good to hear you like the excellent noise canceling, top notch sound quality, long battery life, and foldable design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! Great Bass! Runs a little hot on the ears, but over all really great headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gian,
Thank you for your feedback! We are happy to hear you are enjoying the sound and bass. To help with the warmth during long listening sessions, we recommend taking brief breaks to let your ears breathe.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
My Favorite Head-Phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These feel more sturdier than my beats love how they feel around my ears and how quickly They Connect to my devices and tune out the surrounding the noises
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BBstrauther, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
MUST HAVE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 3 of the most popular headphones to find the best one. (AirPods Max, Bose 700, Sony XM4). All are great but these stand out a lot more in my opinion because of great sound and fit. Also cheapest of the 3 so W all around.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lilpapas, You've made an excellent choice! We're thrilled to hear you're enjoying the great sound quality and comfortable fit of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise cancellation with these headphones. Very good sound quality. A great value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BryanO,
Thank you for your review! We are really happy to hear that the WH-1000XM4 headphones are delivering excellent noise cancellation and great sound quality.
We appreciate your business and thank you for choosing Sony headphones!
Best regards,
Estefany
- Pros mentioned:Bass, Sound quality
Absolutely great!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely worth the price!! Very clean audio. Deep BASS. Would definitely recommend these guys. Color is very nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RobertP,
Thank you for your recommendation and we are thrilled that you are pleased with the bass and audio quality of our WH1000XM4. Really worth the price! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
love the noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the sony noise canceling headphones this is my 4th pair between me and family. I love them the most when flying. I was on a flight with co-workers and i could see them looking annoyed... apparently a baby had been screeching for at least a half hour. I wouldn't know because I didn't hear any of it. If you can get them on sale they're a great pair of headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nothappy, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! Thank you so much for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Sound quality is phenomenal, noise cancellation is top notch and the fit is great. 100 percent recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Good day, MarcDejesus!
WOW! Thank you for your review and for giving our Sony WH1000XM4 a 5-star rating. We're glad that you love the sound quality, noise canceling feature and comfortable design of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for recommending it! - Marco
- Pros mentioned:Comfort, Sound quality
Slightly better than previous gen.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the XM3 and they were great. Only issue was the battery started losing it's charge after 2 days of minimum use. These are better in noise cancelling and comfort with thicker cushions on the ears and on the crown of your head. GET THEM!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kirk!
Thank you so much for the 5-stars review & for sharing your awesome experience with our newest industry-leading, Noise Canceling headphones WH-1000XM4! We're extremely pleased it suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
For the battery life issue on your XM3, the usage hours may be different depending on the settings and conditions of use. You may refer to this link for more information about its available operating time https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001703144.html?search=available%20operating. If the usage hours of the built-in rechargeable battery decreases significantly, the battery should be replaced.
Should you need more assistance or information, please email us at socialsupport@am.sony.com with the following details:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
Regards,
Romeo
Sony Social Support
- Pros mentioned:Comfort
Great Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great over ear headphones. I’ve bought several different bands but always come back to these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Amber!
We are delighted to hear that you consider the WH-1000XM4 to be great over-ear headphones! Your loyalty means a lot to us, and knowing that you always come back to the quality and performance of these headphones is the best compliment we can receive.
Thank again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply amazing headphones. As some with autism and sensory issues .. the ANC is a fantastic added qaulity. The quality of sound is just as equally appreciated .
I would recommend this to a friend- Pros mentioned:Sound quality
Great sound, not so great noise cancelling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My old, wired QuietComforts had finally come to a time they needed replacing, and I knew I wanted to get a high quality pair of wireless headphones. Sound quality is big for me, and equally important is the noise cancellation since I work in an open office and spend a fair amount of time on flights. While these Sony headphones definitely deliver on sound quality (the app is cool, if not kind of quirky, too), the noise cancellation is not as good as my old QCs. Also, switching Bluetooth between devices is unnecessarily difficult, requiring you to restart the headphones. I don't regret the purchase, but if i could do it again, i think I'd splurge for the XM5s or the QC 700s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MCinKC, Thanks for sharing your experience with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. While we are glad that you like the sound quality, we're sorry to hear that you are not impressed with the noise cancelling feature. Kindly check the link below. It contains steps you can perform to improve the noise cancelling feature of your headphones. https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html Thanks for choosing Sony! -Craig
- Pros mentioned:Battery life, Sound quality
GreatHeadphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really can not complain for the price you don't get much better. Noise canceling is great. It works well with my phone. Battery life is awesome. I just with my phone would use the LDAC codec but that's not the headphones fault.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VizoOLDthatthere, Thank you so much for choosing Sony! Glad to hear that you are happy and satisfied with the battery life and noise cancelling of the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
After using the Sony M3 buds, these were a natural
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remarkable sound canceling, fantastic sound, comfortable for long periods of time, and they look both understated. The Midnight Blue is a great color. Indoors, it looks practically black, but once you go outside, the blue looks great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Boom, Wow! We are thrilled to hear that you are enjoying all of the features and capabilities of your brand new industry-leading, noise-canceling Wireless headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing your awesome feedback and for trusting Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Best headphones on the market
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super high quality audio and noise cancellation for a reasonable price. Better then the other brands and is light on your head so its very comfortable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Luke, Awesome! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl