Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Good upgrade!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphone, upgraded from the XM2s. While it isn't a huge gain, I had a gift card so I used it to upgrade and it was worth it. These fit a lot nicer and sound a little better, and I think the ANC is better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gokujou,
Awesome! Good to know that upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great! But not with my Samsung tv.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to give these headphones 5 stars because they are spectacular for listening to music compared to what I had been used to. I can hear the music clearly and brilliantly while in the next room the clothes dryer is on and the gardners are mowing the back lawn. My great disappointment is that I got these headphones to improve my tv watching experience, but sadly, Samsung and Sony help desks could not solve problems when I paired these with my tv, and I am unable to resolve this incompability problem. So I can't use them for the purpose I bought them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidPasaeo,
We're glad that you like the sound quality of the headphones. It's unfortunate that you are not able to have a complete experience because of connectivity issues with your TV. Your feedback is greatly appreciated. We would like to know more about your issue and help you out. Please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case Number:
Additional Information regarding your experience with the WH1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Comfort, Sound quality
Top-notch noice-canceling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great headphones - beautiful sound, very effective noise cancellation, comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OPM11,
Wow! That's nice to hear that you are satisfied with the audio quality, superb noise canceling capability and comfortable design of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
Comfort, noise canceling, and quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Download Sony Headphone Connect App, open box, turn on headphones (bottom of left headphone on/off switch), using Sony Connect App, connect and paired new headphones. - My headphones were 100% charged out of box. - Many features in Sony Connect App, matter of your preference and use. I do think the app is solid and useful for my use of these headphones. - My headphones firmware updated automatically -be patient, process took several minutes. Initial impression; very comfortable, really good noise canceling and sound quality. - Voice clarity on both ends is outstanding. - Easily connected two iPhones, my experience switching between them was seamless. - Used ear profile in-app feature to analyze my ear shape for 360 Reality Audio setup.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi neil,
We're glad that you are enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Best headphones I've used
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] These are easily the best headphones I've ever owned. The audio quality out of the box is crazy good and I only had to tweak the EQ a tiny bit to get the bass exactly where I wanted it. The muffs do get a little hot after a while and can make my ears sweaty but I usually don't end up using them that long except on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JustinM,
Many thanks for the 5-star rating! We're glad to hear you are enjoying the superb sound quality of your WH1000XM4. You may find this link helpful with information and solutions if your ear hurts while wearing the headphones: https://www.sony.com/electronics/support/articles/00015243?utm_source=glean
We appreciate your feedback. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Sleek
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Beats apple and any other headphone brands. Very lightweight and convenient!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TianaP,
Wow! Thanks for the feedback and we're glad that you like our WH1000XM4 over other brands. We're happy that you appreciate the design and how convenient to use it. Thanks for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Awesome
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, great noise canceling, great battery life. Saviour on airplanes. Only issue it they are hot on your ears...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Robert, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I've every pachased. The noise cancelling is out of this world, and the ability to be connected to 2 devices makes it a no brainer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RLPJR, thank you so much for the 5 Star review!
We are extremely pleased to hear you are satisfied with the incredible noise canceling function, multipoint connection feature, and super performance of WH-1000XM4.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling is by far the best. Much more comfortable than my Beats 3 Studio!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AndyT, That's cool! Thanks for sharing your experience with your new WH-1000XM4 Headphones. We really love to hear you are satisfied with the high-quality sound and exceptional comfort of these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. Thanks so much for your purchase and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Perfect for traveling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the noise cancelling feature and very comfortable. Wore it for a long plane ride..no issues whatsoever.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lilis,
That's awesome! We're very pleased to hear that you are enjoying your new Sony WH1000XM4 for having such a great noise canceling capability, comfort and can wear it for a long period of tiem with no issues. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Must Buy!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are easily the best headphones I have ever bought
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NoDoze,
It’s wonderful that you’re enjoying the industry-leading noise cancellation, which allows you to immerse yourself fully in your music without distractions. We also hope you’re loving the Speak-to-Chat technology, which automatically pauses your audio the moment you start a conversation, making your listening experience seamless and intuitive.
Thank you for choosing Sony.
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Do it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All the reviews are correct. These are the best headphones I've ever used. You won't believe the noise canceling. They are super comfortable and the other features are as useful as advertised.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheDude, We're glad that you like the noise canceling and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
love it!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love this headset!!!!!!! It's amazing in that it sounds 3D. I don't know how they do that? The noise canceling is superb The one thing that I would say is that they skimp where the. over the ear part connects to the Upper part that goes over your head. I don't know what that would be called. I could look it up, but I'm not going to waste my time I guess to get it at this price point, they just use plastic and I've had it break twice on me and I'm so glad I got the extended warranty.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wsgrip, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Battery life, Sound quality
Great over the head headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best workout headphones, I loved it. battery life is good, setup is easy and sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Coolgamer,
Great! That's nice to hear that you are enjoying your workout sessions with our WH1000XM4. We're glad that you like the battery life, sound quality and how easy it is to setup. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Best pair of over ear headphones I’ve had so far
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far my best pair of over ear headphones. Sound quality is great, as is the battery life and ANC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rich,
Great! It's nice to hear that you are satisfied with your WH1000XM4 having such an awesome sound quality, long battery life and ANC. You can now enjoy listening to your favorite music. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Battery life, Sound quality
Perfect Headsrt
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] The noise cancellation is great. The battery runs long hours. Perfect headset!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello HadiA,
That's awesome! Nice to hear that you are satisfied with the noise canceling capability and long battery life of our Sony WH1000XM4. Listen to your favorite music or stay focus on your gym sessions with the help of our XM4. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones Creak/pop, but are otherwise great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality and noise cancelling are great, as advertised. I can’t really add to what’s already been said in the reviews for this or the previous model. My only complaint is the large amount of mechanical noise (creaking and popping) I’m hearing as the the headphones flex or adjust to head movements. They sound extra loud because everything else is so quiet. It’s probably made worse by the focus/study playlists I’m using for work from home.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Cool!
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great sound system. The bass and noise cancellation is better than any other products i’ve used
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cardin,
Thank you for reaching out to us today! We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the bass sound quallity and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Best Noise cancellation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are true noise cancelling headphones. They have all been great quality. These are no exception. I usually buy the earbuds or smaller but needed something for a long plane trip and got these. The cool part also is the app that goes with th allows you to attenuate the noise cancellation. Letting in a percentage of sound around in. Worth the price. You won’t be sad you got them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logitech, We're thrilled to hear that you're enjoying the noise canceling and overall features of your headphones. Thank you for choosing Sony. Erin
- Pros mentioned:Comfort, Sound quality
Great update to the WH-1000XM3
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these because of the improvement in noise cancelation, sound quality, and the ability to easily switch between paired Bluetooth devices. I also love how comfortable they are in comparison to the previous gen.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi howiebread, we're glad that you appreciate all its upgrades. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph