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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12370 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 158 Showing 3,141-3,160 of 12,370 reviews
  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased Sony headphones and I love the canceling noise feature. They are not heavy as other brands.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosaL,

      Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    You can hear everything or nothing.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancellation I’ve ever encountered. To the point where you take off the headphones and you can make believe you have super-hearing for a few seconds. Also you can allow the ambient noise in or even amplify it. Got bored on the plane the other day and decided to turn up the voice ambience and heard all about some dude’s infidelity. Guess he thought nobody would be able to hear over the engine sound but apparently he hasn’t tried these headphones. Sound quality is also amazing. Hearing parts of my favorite songs I’ve never heard before. Great at balancing two different inputs. There is some audio lag/sync issues on my Nintendo switch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi baronspeerzy, Thank you for this amazing review! We're very happy to hear you like the industry-leading noise cancelling feature, ambient mode. and excellent sound quality of your new Sony headphones. Note: Playback of audio/music on the BLUETOOTH device is delayed compared to that on the main unit due to the characteristics of BLUETOOTH wireless technology.

      Tip: If your handheld console, TV, etc., has a function that adjusts the delay between the picture and sound, use it for adjustment. For details, refer to the operating instructions of the device.

      You can also connect the headphones to your device via headphone cable to eliminate the audio delay.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Worth The Purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The finest noise cancelling headphones money can buy! Comfortable, full of great features, and now with multiple bluetooth connections, this is an easy buy for anyone needing a pair of robust wireless headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SirReginaldSpud,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Phenomenal headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The color, sound, shape, and experience have all been amazing. Great sound-deafening performance and the fit has also been incredibly comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yuli, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    5/5 Would Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality, good durability, and lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbrahamC, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones. Your assessment is spot on! The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you so much for the amazing review and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Worth the Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical on spending a high price for these but they were definitely worth it. The connect seemlessly with all my bluetooth devices. The app to manage which devices I can connect to is also really helpful for when I need to switch between devices. The noise canceling feature is also top notch. It's helpful for when I'm watching TV and I could just drown out the noise in the background. Highly recommend getting these headphones if you're in need for something more premium.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dani, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony and Me are bestie

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets talk about the pros and cons Pros: excellent cancellation literally I can’t hear outside noise, don’t worry there’s an option to turn off the cancellation. Great sound quality I can hear the music clearly not like the other headphones I had. This Sony headphones is the best headphones I ever gotten. Buyyy it guys it’s really worth it. Oh yea let’s talk about the cons um let me think… there’s none.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashleyip,
      Thank you for sharing your wonderful experience with Sony WH1000XM4. We highly appreciate your review and we're glad that you are pleased with the noise canceling capability and sound quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones i’ve ever had. Super lightweight and the battery life on them is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Luis,
      That's nice to hear that you appreciate the lighweight design and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the nicest and most comfortable headphones I've ever owned. They sound incredible!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Xiad,
      Wow! That's nice to hear that you like the comfortability and audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Best Headphones I've Ever Owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy these! Best headphones I've ever owned. Great sound, great features, and battery lasts FOREVER! I researched all headphones before buying and these were the top pick on every tech review... Now I know why.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SMAZ, we're glad you like the sound quality and battery life of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Favorite headphones!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing. They fit comfortably over my ears and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AndrewG,
      Thank you for your purchase and we're glad that you are enjoying the amazing sound quality and comfortability of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality all around! Would highly recommend!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinC,

      We're absolutely thrilled to hear that you're enjoying the great quality all around of your WH-1000XM4 headphones! It's fantastic to know they're meeting your expectations, and we truly appreciate your strong recommendation. We designed the XM4s to deliver an exceptional listening experience with industry-leading noise cancellation, premium sound, and smart features, and it's wonderful to know they're hitting the mark for you.

      Thank you for choosing Sony, have an amazing day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, the door buster deal was too good to pass up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review!

      We’re thrilled you were able to snag such a great "doorbuster" deal on your WH-1000XM4 headphones! It’s wonderful to know you’re enjoying the quality and value of your new pair.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice headphones. Connect easily with my iPhone and the sound quality is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TheresaB,

      Thank you for choosing Sony!

      We're immensely pleased to hear you're enjoying your WH-1000XM4 headphones. It's great to know that the easy connection with your iPhone and the exceptional sound quality have enhanced your listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. Comfortable with great sound quality and amazing noise cancelling. Wore these on a flight to Europe and was able to sleep with them on and keep them on for the duration of the flight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BBee,

      Amazing! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect noise cancellation. I purchased these as a birthday gift for my girlfriend and she absolutely loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hey BrendanC, thank you for sharing your positive experience with the WH-1000XM4 headphones!

      We're thrilled to hear that your girlfriend loves her new gift and that the noise cancellation feature is satisfying your expectations. The WH-1000XM4 headphones are known for their industry-leading noise cancellation technology, which allows for an immersive and uninterrupted listening experience. We're grateful to have you as a satisfied customer, and we hope you both continue to enjoy the exceptional sound quality and comfort of the WH-1000XM4. If you have any further questions or need assistance, feel free to reach out.

      Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    These headphones saved my sanity

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these so much, the noise cancelling has been a lifesaver! I was struggling with some noise issues at home as well as at work; the in-ear buds I had been wearing were starting to cause some pain in my ears so my sister suggested these headphones since her husband had the older model and had sung their praises. The price tag was a little daunting but I decided to go for it - and I don't regret it one bit! I haven't completely mastered the controls yet, but I can turn the noise cancelling on and off and that's the biggest thing for me. For work, sitting around the house, and travelling, I highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sapph, Thank you for the amazing review! We're glad you love the excellent noise canceling feature of your new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, comfortable, the noise cancelling is outstanding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MarcioV,
      Thanks for sharing your amazing feedback! We are happy that you are pleased with the noise canceling capability and comfort of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    WH-1000XM4

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. Noise cancelling is good. Bass is definitely there but would not recommend if you are a basshead and looking specifically for bass. The feature to connect to 2 devices at once (a phone and laptop for example) works very well. I can get a call, end the call, then automatically switch back to my laptop.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi phil,

      We're glad that you like the sound quality, noise canceling, and multipoint function of the headphones. Your feedback about the bass quality is greatly appreciated. You can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs.

      We hope you continue to enjoy the amazing features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A great Bose option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had 3 pairs of Bose headsets over the past 30 years. They are certainly great especially for air travel. I recently updated to the newest Bose headset and was a bit disappointed at the lack of features compared to what Sony offered. I returned them and bought the Sony. Everyone has different sound preferences, but to me the Sony sounded a bit better and have more features at the same price point. They even seemed more durable. Also, no proprietary Bose connectors. Great case. I think Bose has fallen behind in keeping up their innovation over the last few years. Perhaps success has caused them to think they don’t need to keep up with the market and rely on name only.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NetworkEngineer,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US