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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12371 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 159 Showing 3,161-3,180 of 12,371 reviews
  • Rated 5 out of 5 stars

    A great Bose option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had 3 pairs of Bose headsets over the past 30 years. They are certainly great especially for air travel. I recently updated to the newest Bose headset and was a bit disappointed at the lack of features compared to what Sony offered. I returned them and bought the Sony. Everyone has different sound preferences, but to me the Sony sounded a bit better and have more features at the same price point. They even seemed more durable. Also, no proprietary Bose connectors. Great case. I think Bose has fallen behind in keeping up their innovation over the last few years. Perhaps success has caused them to think they don’t need to keep up with the market and rely on name only.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NetworkEngineer,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit. Easy to connect with my phone/laptop

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MairaA, Awesome! We're glad you appreciate the great sound quality, comfortable fit, and easy Bluetooth pairing of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously used Beats by Dr Dre but this little piece of device went beyond my expectations… sound processing is quite amazing & so so calm when listening, noise processing canceling did a phenomenal job in quality control. Good job guys & excellent performance. Highly recommended!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackson,

      You made the right choice upgrading to the Sony WH1000XM4! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphone really good.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchased so far. ANC is surprisingly good. One verdict is that it's hot while wearing for a long time, but feels better than an in-ear headphone in terms of comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling function of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Awsome headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent voice quality, good fit. love noise cancellations

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ImranA, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are fantastic headphones. The noise cancellation is great. The multi device connection is super handy. The battery life lasts me 3-4 days on average. And the sound quality is great. I dont regret buying these at all.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyXM4,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best purchas

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life amazing, sounds incredible, also having the ability to adjust the equalizer is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunny, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. It's good to know you're utilizing the different customizations and built-in equalizer on the Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! They are so comfortable and the sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angela, we're glad you like the comfort and sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5/5 headphones: Exceptional audio quality, comfort, and durability. Love them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      This is great to hear, Virgen. We're also glad that you like the audio quality, comfort, and durability. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so comfortable to wear and the noise cancellation is great! I would definitely recommend them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLPH, we're glad you like the comfort and noise canceling feature of our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound very good Love them Would recommend to a friend's

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brow,

      It makes us really happy to hear that you love your Sony WH-1000XM4 headphones and that they sound very good!

      The XM4s are celebrated for their exceptional sound quality and powerful noise cancellation, offering a superior listening experience whether you are traveling or just relaxing. We are especially grateful for your recommendation to friends!

      Thank you for choosing Sony and for sharing your enthusiasm!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    EXECELENTE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product had a good discount. Good quality. Delivery was fast, free and on time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your feedback, YudelkaT! We're delighted to hear you enjoyed the discount, product quality, and prompt, free delivery on your WH-1000XM4. We hope you continue to enjoy your listening experience.

      Thanks for choosing Sony!

      Best regards,
      Gus
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Noise and sound

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise and bass level outstanding. Great color which help me to differentiate my headset we with my son’s headset, he has black ones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rapha, Awesome! We're glad you like the midnight blue color, excelent noise cancellation, and punchy bass of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Chic & Worth the Investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Genuinely comfortable to wear for a long time. Noise cancellation is phenomenal. Very fashionable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Talainbaea,

      Thank you for the 5-star rating and we're glad to hear that you like the noise canceling and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best ANC ever!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These extremely effective ANC headphones allow me to enjoy music and study even with vacuuming right next to me. More comfortable for me than any other over ear models even with wire frame glasses - can wear for 6+ hours at a time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Markster,

      Great! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    The BEST headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had many pairs of over the ear headphones throughout the years, and NOTHING compares to these. (I don’t leave reviews for any product) they are comfortable, actually noise cancelling and just overall great quality. Ever since I bought them, I’ve been using them daily. Great for studying, I got them so could focus on writing my masters thesis. Highly recommend treating yourself with one of these!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BetsyR,

      We appreciate the 5-star rating and we are honored to have customers like you. We're glad to hear that you like the comfortable design and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Amazing sound!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very comfortable and they sound great! and look good, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigCWill70, That's awesome! We're so thrilled to hear you like the comfortable fit, great sound, and good look and design of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound. Nice color, Great bass. Really nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseR, Congratulations! You've made an excellent decision in purchasing the WH-1000XM4. We're thrilled to hear about your satisfaction with its exceptional sound quality, stylish color, and superb performance. Thank you very much for your purchase and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees were a great help, headphones are top teir, theres a reason these are still talked about 5 years later 10/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JacobK,

      We are excited to hear you feel the Sony WH-1000XM4 headphones are top tier! It is a huge point of pride that these headphones continue to be highly regarded years after their launch. Thank you for recognizing their lasting quality and giving them a perfect 10/10 rating!

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Dr Mohan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice good sound quality, and more than 72hrs charging .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohanG,

      We are ecstatic to learn that you are enjoying the sound quality of your WH-1000XM4! It is wonderful to hear that the battery performance is providing you with such extended listening time between charges.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US