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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12371 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 12,371 reviews
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have great sound, and super comfortable. Great noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Mikey123! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones are epic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super amazing headphones exactly what i was looking great quality sound and comfortable to wear anywhere

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhalidA, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I liked it.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product. I really liked it. good quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SergheiB! Thank you for your feedback! It brings us great satisfaction to hear that you are pleased with the WH1000XM4.
      This exceptional headphones model offers advanced noise cancellation, impressive sound quality and up to 30 hours of battery life, ensuring a fantastic listening experience.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Dr Mohan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s nice good sound quality, and more than 72hrs charging .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MohanG,

      We are ecstatic to learn that you are enjoying the sound quality of your WH-1000XM4! It is wonderful to hear that the battery performance is providing you with such extended listening time between charges.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Superior build

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build quality is far better than their successor. Wh-1000xm5 sound quality a bit better than these but the build quality of the 1000xm4s are superior.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi papiloxs!
      It is most rewarding to hear that you appreciate the great build quality of the XM4 model.

      Even though the XM5 has some sound improvements, the XM4s still deliver a premium audio experience with features like our industry-leading noise canceling using the HD Noise Cancelling Processor QN1, Speak-to-Chat, and an impressive 30-hour battery life with quick charging.

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones Great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones ever, the noise cancelling and sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NasreenA,
      Thanks so much for taking the time to share your feedback about the WH-1000XM4 headphones!
      We are really happy to hear that the noise cancelling and sound quality are amazing for you.

      These headphones are also loaded with features like Adaptive Sound Control, which automatically adjusts ambient sound settings and Speak-to-Chat, which pauses the music when you start talking.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great for sensory control!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As someone who has issues with auditory sensory overload, noise control is very important to me and I didn’t feel like my old headphones were quite doing the job so I was on the hunt for a new pair. I had decided on these after comparing reviews, specs and details on these, the Solo Pros and Bose headphones. One of their best features in conjunction with the noise control is the sliding scale that can let’s you choose how much background noise you’re comfortable with in any given situation. You’re also able to connect to several Bluetooth situations at once which I love. The only thing holding me back, to be perfectly honest, was the price so I kept my eye on them waiting for a solid sale price and I’m glad I did!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ananda, thank you so much for sharing your amazing experience! We are so happy to hear you are satisfied with the outstanding features especially the controllable background noise function and multipoint connection feature of our WH-1000XM4 Wireless Noise-Canceling Headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live these headphones they are still holding up today one year later

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AngelH,

      Thank you for choosing Sony!

      We're excited to hear that your WH1000XM4 headphones are still performing well after a year! It’s wonderful to know they continue to deliver the quality and experience you value. Thank you for sharing your positive journey with us—your support truly encourages us to keep creating products that stand the test of time.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Good sound. Fits well. Enjoying at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jmsh, we're glad you like the sound quality and fit of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these mainly for my desktop but I use these headphones every day. They are amazing, great battery life, amazing sound quality, and strong bluetooth connection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sean,

      Awesome! We're thrilled that you are enjoying the battery life, sound quality, and Bluetooth connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Very good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is really good and the multi-connecting really helps. The battery is really good. The noise cancellation and mics are top class. Someone looking for premium headphones can go for these. I think the main con will be the speak to chat. I always keep it disable. Overall it's been more than a month and I am really happy with the product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sriharsha,

      Thank you for the positive feedback. we are glad you like the multi-connection and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Thank you for choosing Sony!
      David Sony_US

  • Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Theyre noise cancellation quality is very good as well as they are very comfortable to wear!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello mobpsycho123,
      Nice! Thank you for sharing your review and for giving our Sony WH1000XM4 a 5-star rating. We're very happy that you are pleased with the noise canceling feature and comfortability of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As most reviews have already stated - great, balanced sound from these headphones. Great battery life, good build quality, and the ability to connect to more than one source at a time is a big improvement over last year's version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LifelongMusician, we're happy to hear that you're enjoying the sound quality, battery life, build quality, and the multipoint function of the headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfectly well rounded headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome, crisp sound. Long Battery life. The noise cancellation is great. Perfectly well rounded headphones. I use these for WFH and have used them to work out too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rich,

      Amazing! We're glad that you are enjoying the sound quality, battery life, and noise canceling function of the headphones. It's also great that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony head phones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony head phones are very comfortable and battery life is excellent the sound is fantastic!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Falcon1,
      That's great! Thank you very much for your 5-star rating. We are thrilled to hear that you are pleased with the sound quality, comfortable design and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing NC Wireless Headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones for the price, great sound quality, great noise cancellation, and amazing comfort for hours of use. Would highly recommend to anyone traveling, or looking for a pair for your home computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi George,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love these!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Very comfortable on my head as most give me headaches but this one doesn't and the noise cancelling is insane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SallyM, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with long battery life. Noise canceling is really good. Overall good sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TateT,
      That's great! We are very happy to hear that you are pleased with the battery life, noise canceling features and the sound quality of your new Sony WH1000XM4. he WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony M4 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, easy to use, long batter life, not so great mic

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZackR,
      Thank you for your purchase and we are delighted to hear that you are pleased with the audio quality, long battery life and how easy to use our XM4. Your feedback regarding with the microphone is duly noted. This will help us improve our future product. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great headphone for teen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kids love the head phone. It's comfortable and really great noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SangL,
      Thank you very much for sharing your comments about the WH-1000XM4 headphones.
      We are immensely pleased to hear that your kids are finding them comfortable and that the noise cancelling is really great for them!

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US