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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12371 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 164 Showing 3,261-3,280 of 12,371 reviews
  • Rated 5 out of 5 stars

    Great Headphones!!!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect! The fit is comfortable and the sound is superb!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ConstanceS,
      Wow! That nice to hear that you like the comfortability and sound quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Buy These!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT headphones. I prefer over the ear style. I tried an Apple at the same time. This was far superior to me with quality of sound. More comfortable too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the design, sound quality, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Expensive but worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Love the fact that the cover entire ear and I can wear for hours with not pain.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardF, we're glad you love the sound quality and the earpads of our product! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Love!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these very durable and great sounding

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JessicaL,

      It is most rewarding to hear that you are absolutely loving the durability and audio quality of your WH-1000XM4 headphones. We take great pride in building products that stand the test of time while delivering a premium sound, and we are thrilled they have made such a positive impression on you.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great sound and comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to watch TV and videos on Ipad Great sound and comfort. Easy to use controls. Would not be great for use while working out or running. Unit too heavy for that but otherwise I am enjoying them alot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rodney, We're very pleased to hear you're enjoying the great sound and comfort of these headphones especially when watching your TV shows and videos on your iPad. Although you can use this for working out or running, we do not advise this since these headphones are not waterproof. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Deen

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    hello, real human over here. I knew the legendary performance of the XM4's. people, these are the best ANC headphones on the market. they sound incredible, and comfort is 10/10.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deen, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable headphones perfect for workouts (running, lifting)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Devin,

      Thank you for your feedback! We are happy to hear that you find the WH-1000XM4 comfortable for your workouts. Please keep in mind that these headphones are not sweatproof or waterproof, so we recommend keeping them dry to ensure they continue to perform their best.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. Comfortable, long battery life. Love the feature where you speak and they turn into ambient listening. Music and movies sound great and no lag. They fold up nicely easy for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi trgjay,
      Awesome! We're glad that the XM4 headphones suits your needs and expectations. We truly appreciate you are enjoying the sound, comfort, long battery life and ambient sound mode of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    really good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent quality , really helps me focus without noises

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user758590,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM4’s excellent quality helps you focus by reducing noise. It’s rewarding to know how our technology supports your concentration and daily activities.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Probably the best noise ANC headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In my opinion, these are the best wireless noise canceling headphones you can buy. They have very good range, a bit of a bass boost, but nothing too muddy. And the noise cancellation is superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KDAH, We are glad to know that your new Sony wireless headphones are the best noise canceling headphones for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 4 out of 5 stars

    Best workout headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best for my workouts, if tuned right. Right when i got them, i immediately went to the EQ settings and tuned them to my liking. The noise cancelation is SO good! I cannot hear a thing outside the headphones when music is playing. But i DO recommend getting a 3rd party app like Wavelet to tune the EQ setting even further if you want to tune them to the best of their ability. Though i know some people really dont care about the audi quality if just wrking out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Michael, Awesome! We are so glad to hear that you are happy with your new WH1000XM4's noise canceling! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony did it again

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound of these headphones is out of this world. They are the best over ear headphones I’ve ever owned. The sound is balanced not too much bass but it still booms.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Magnito20, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great So Far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, great noise cancelling, very comfortable for extended periods of time, great sound quality but lots of customizing possibilities that I haven't tried yet. Will report back.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HudsonValleyShopper, Awesome! We're glad tnhat you like the comfort, noise canceling function, and sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable on the ears, excellent sound quality. Think I like them better than my Bose

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MSDMD, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, just great design, great feel, great quality. Packaging and case are nice and make a perfect product

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Voltale, Thank you for the 5-star rating! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Comfort, noise canceling, and quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download Sony Headphone Connect App, open box, turn on headphones (bottom of left headphone on/off switch), using Sony Connect App, connect and paired new headphones. - My headphones were 100% charged out of box. - Many features in Sony Connect App, matter of your preference and use. I do think the app is solid and useful for my use of these headphones. - My headphones firmware updated automatically -be patient, process took several minutes. Initial impression; very comfortable, really good noise canceling and sound quality. - Voice clarity on both ends is outstanding. - Easily connected two iPhones, my experience switching between them was seamless. - Used ear profile in-app feature to analyze my ear shape for 360 Reality Audio setup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi neil,

      We're glad that you are enjoying the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Definitely recommend!!!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Sound as well as excellent bass, an all rounder marvelous headphones. Bluetooth connection works really great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lilmcdstars123, we are so happy to hear that you like our Industry-leading noise canceling WH-1000XM4 headphones. With Dual Noise Sensor technology, they deliver high-resolution audio with a balanced sound profile, making them suitable for a wide range of music genres!

      Thanks for choosing Sony and enjoy the music!
      Regards,
      - Dominick Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear sound & perfect for the gym. I run in them and they never fall off my head

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DorianB, we're glad you are enjoying our industry-leading noise canceling headphones! These headphones features an adjustable slider (left and right) to ensure comfortable fit for long period of time. The step-less slider, seamless swivel and hanger, and silent joints, make it a pleasure to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Really good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones! The noise cancellation is amazing. In the past I’ve had a problem with the headphone size on my ears but they’re comfortable. Sony never disappoints.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayjay,

      Very nice! We're glad you love the industry leading noise canceling of headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONE!!! if you dont mind the size

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this headphone and a airpod pro. This headphones are amazing I cant describe how good they sound. Noise cancellation is amazing. Overall it is amazing if you do not mind the size. I ended up returning them since it was not compatible with windows 10. I was able to connect it and it works as a "output" so you can listen to music but you can't use the microphone if you connect it to windows 10, so unfortunately I couldn't use it for gaming on my PC. Otherwise it is a crazy headphone. I would say the noise cancellation is a little better than airpod pro's. Probably about 10%, but this thing is huge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg, we appreciate your 5-star review of the headphones. It's unfortunate the headphones were returned because of the call function. Sony takes all feedback seriously. Rest assured that this will help us improve our products. We hope you consider Sony in your next purchase. ~Ralph Sony_US