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Customer Ratings & Reviews

Your price for this item is $219.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12392 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 181 Showing 3,601-3,620 of 12,392 reviews
  • Rated 5 out of 5 stars

    Drop the coin, worth it

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped the coin for these to tune out the GF on a late night. They work better than expected. But I digress. I am a late 40s male and hard of hearing. At first I wanted to turn the volume up louder than these headphones would allow. Then I settled in. It's worth the wait. No outside nose from happy miss yappy pants. The music just sounded better. I've had these for almost a year now, and they work soo great that I kicked the GF, her un ambitioned kid and a yapppy dog out of my house. Yet, I still wear these headphones and enjoy the beautiful sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dogboystoy, Great choice! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Noise cancellation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is so good for airplanes and loud noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, PeterM!

      We are absolutely thrilled to hear that the noise cancellation on your WH-1000XM4 headphones is performing so well for you, especially in challenging environments like airplanes and against loud noises! We designed the industry-leading technology specifically to deliver that quiet, uninterrupted listening experience.

      It is incredibly rewarding to know that the XM4s are making your travel and daily life more peaceful.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 4 out of 5 stars

    Great performance, not as comfortable as I'd like.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've tried a lot of headsets in my day. I used the Bose headsets for a long time, it was not too bad. The Bose headset lasted a long time, but they new Sony ones are way better in terms of performance. Why not give it 5 stars. For one the ear holes are small for my ears and the noise-cancelling could be better. The sound is awesome, but for long flights your ears will hurt a bit and the you will still hear people snoring next to you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JDiaz, Thanks for sharing your experience with us. While we're glad you are happy with the sound quality, we're quite sad that you are not fully impressed with the noise-canceling feature. With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode. Please check this link for more details:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling

      Hope this helps. Thanks and regards, -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones, and love the blue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't sound any different than my old XM3's, but I'm not going to complain about that - still some of the better Bluetooth headphones I've heard. Multipoint alone was worth the upgrade, but the Best Buy exclusive colorway really sets them apart from the tired looking black on copper. The blue's very dark, wouldn't have thought twice if you'd told me it was a Massdrop edition. My XM3's suffered from cracks in the weak point in the headband, supposedly this has been addressed with the new model. Only time will tell. Only real complaint is battery life seems ever so slightly worse than the last gen, but it's still more than a full day of use.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Best Headphones

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling is great. Amazing comfort, lightweight and sound quality is unbeatable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi camilo,

      Great! We're glad that you like the noise canceling function, comfort, weight, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Noise cancellation headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancellation, especially while on a flight. Great sound. Easy to pair. Long battery life and quick recharge. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JWilson, Thank you for choosing Sony! We are so glad to hear that you are happy with the sound quality, battery life and noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Best product for teenagers

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is the best product for teenagers the battery life and quality sound is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GuillermoM,

      Thank you for the purchase! We're glad to hear that you like the sound quality and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very very happy... will recommend highly. Very light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LeslieD,

      Thank you for choosing Sony!

      We are delighted to hear that you are thoroughly enjoying your WH-1000XM4 headphones and appreciate their lightweight design. Your strong recommendation means a lot to us! We hope you continue to enjoy them to the fullest!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones overall. They work great and fit great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cornell, we're glad you like the overall performance of our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Hard to beat!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing headphones. Can connect them to two devices at once and it will switch between them automatically if one device stops playing and another starts, so they’re great for music/podcasts while working because they switch to my laptop whenever I get a zoom or teams call. They pair incredibly well with my Sony tv, which allows for great quality listening at night without having to disturb the entire apartment complex (or the spouse/significant other!). Got these on sale and can’t recommend enough. The noise cancelling is top notch too, and the Sony headphones connect app allows for incredible personalization of the sound settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PearsofWrath, thank you for your detailed review. We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sonyxm4

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them for my girlfriend and she refuses to take them off! Absolutely loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HectorJ, thanks for your wonderful 5-star review! It sounds like you picked the perfect gift for her and what better compliment than not wanting to take them off! The Sony - WH1000XM4 are designed to deliver incredible sound quality and industry-leading noise cancelling, creating an experience that's hard to walk away from. We're thrilled she's loving them, and we hope they continue to bring joy every day! Thank you for choosing. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! The sound quality is amazing and is very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CharlesH,

      Thank you for choosing Sony!

      We're elated to hear that you love your WH-1000XM4 headphones and appreciate the sound quality and comfort. It’s rewarding to know they’re enhancing your listening experience, and we truly value you sharing your positive feedback with us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    UNBELIEVABLE!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic. Just... FANTASTIC!!! The Sony WH-1000XM4 shows just how good a high-end, flagship pair of headphones can sound. Did I say fantastic? FANTASTIC! Get these. No, really, GET THESE!! Or otherwise you will never know what music really sounds like. Now, all I have to do is decide whether to throw away my Powerbeats earbuds, or give them away. I know I will NEVER listen to them again. Not after listening to THESE HEADPHONES. Difference?? Night. And. Day. No wonder these are the top-rated headphones. They are...I really can not explain it, okay. Just BUY them! You will not, definitely NOT regret it. I surely didn't.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FASCINATED,

      Thank you for the positive feedback. We are glad you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Fantastic sounding headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy and sound fantastic! I would highly recommend it to those who love music and love the quality, fit, and finish. The case comes in handy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FasterRabbit, Thank you for the great review! We're pleased to hear you like the comfortable fit, built-in quality, and fantastic sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Outstanding sound quality

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelation on this headphone is outstanding. That along with the comfort i feel when wearing this makes this best headphone i have ever purchased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danny, we're glad you like the sound quality and noise canceling feature of our industry-leading noise canceling headphones. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    wh 1000xm4

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise cancelling headphone ever, super battery life ,super recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PedroD, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have a good amount of pressure. But the sound quality is incredible. Also love the blue color and USB-C. The battery life is insane. No more Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nicolas, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty solid headphones, i think its a little overpriced though, good sound quality and noise cancellation i dont regret getting them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Omar,
      Great! Thank you for your purchase. We are thrilled to hear that you are enjoying the sound quality and noise canceling feature of our Sony WH1000XM4. Surely worth the price! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Better than Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Super comfortable, easy to use. Sound canceling is nice. My husband has Bose but he likes these better and wants his own pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Renee,

      Great! We're glad that you and your husband are enjoying the comfort, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2nd year going strong. Great sound and bass.use em at the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarjinderS,
      Nice! We're glad that you're still enjoying your Sony WH1000XM4. Quality is our priority. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US