Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers are enthusiastic about the phenomenal sound quality and the exceptional comfort these headphones provide during extended use. Users also frequently praise the impressive battery life, lightweight design, and solid bass performance. While the overall experience is highly positive, some users have expressed minor frustrations regarding the sensitivity of the touch controls and the limited maximum volume. Additionally, a small segment of customers feels that the product is priced higher than they would prefer.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Mr
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Previously used Beats by Dr Dre but this little piece of device went beyond my expectations… sound processing is quite amazing & so so calm when listening, noise processing canceling did a phenomenal job in quality control. Good job guys & excellent performance. Highly recommended!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jackson,
You made the right choice upgrading to the Sony WH1000XM4! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
great
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] really good quality with an amazing bass. noise cancellation works well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mauri, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great noice cancelling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and sounds great for team meetings. Use it all the time for flights for cancelling noice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charlie, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
GET IT!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! I asked a bestbuy associate to show me something loud and he brought me these. The headphones are amazing when it comes to sound quality and sound cancellation. The swiping feature is my favorite part about them! They are loud and made me not even think twice about returning my Beats Studio Pros a day after having them. GET THESE HEADPHONES!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jatayshia, That's great to hear! Thank you for sharing your feedback on our Sony WH1000XM4 and we are very happy to hear that you are pleased with the sound quality and noise cancellation. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you very much for choosing Sony and stay safe! - Craig
- Pros mentioned:Comfort
Amazing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. You can use them for hours and your ears won’t get tired
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Simon,
Thank you for choosing Sony!
It's a true pleasure to hear that you find the WH1000XM4 comfortable enough for extended use without discomfort. We take great care in designing our products to provide both exceptional sound quality and lasting comfort, so your feedback truly means a lot to us. Thank you for sharing your experience!
Best regards,
-Fred
- Pros mentioned:Sound quality
Epic - best NC headphones for the price by far
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried many different brands and price levels of noise canceling headphones, and these stood out above the rest. Have been using for 2 months now and they are a joy to use. Great sound quality and superior noise canceling technology (far better than any others under $300). Any features you don’t like can be easily adjusted through the phone app - eg. Ambient sound control, pausing when talking etc. and you can create different modes depending on what you’re doing - working out vs. when you’re at the office expecting to chat to people
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Simmage, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Best Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible noise cancelling headphones in every way. Comfortable, total sound cancelling, full range sound with adjustability of both sound and your vantage point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChillinInFL,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Sony XM4 Headphones- Great Quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've never owned noise-cancelling headphones before, but I researched various Sony and Bose headphones prior to making a purchase. The Sony XM4 headphones simply have the best noise-cancellation on the market. It's a great pair of headphones for students who easily get distracted by noisy environments. My only complaint is that Sony needs to improve on it's pairing of multiple devices with the headphones. When I am connected to my phone and laptop simultaneously, there is an occasional dinging noise. I still have no idea why, but if you disconnect from your phone, the dinging will stop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lauren,
We're glad that you like the noise canceling function of the headphones. It's unfortunate that you are hearing a noise when using the multipoint function. This isn't normally the case with these headphones. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). Resetting and initializing the headset may also help resolve the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please let us know. Please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best earphones I ever purchased sounds and quality are incomparable, block noise. The color, the look of the headphones is just perfect and the quality of it is more than what I expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarlineM,
Thank you so much for your wonderful review! We're thrilled to hear that your Sony WH-1000XM4 headphones exceeded your expectations in both sound quality and design. It’s great to know you’re enjoying the noise-canceling feature and the stylish look. We hope they continue to bring you an amazing listening experience!
Thank you for choosing Sony!
-Maria
- Pros mentioned:Comfort, Sound quality
Comfortable with great sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound with no feedback. The headphones are very comfortable and light. Love these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RodneyR, We are thrilled to hear that you love your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Noise cancelling headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It really cancels out noise when you just want to lock in. Really helped me during my days to study for the boards. I love going to cafe, but sometimes it could get really loud, but with this device. It helped me focus better because of the noise cancellation it provides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PatriciaS,
Thank you so much for taking the time to share your experience with the Sony WH-1000XM4 headphones! We're thrilled to hear that they have made such a positive impact on your study sessions, especially during your preparation for the boards.
It's wonderful to know that the noise cancellation feature has allowed you to create a more focused environment, even in bustling cafes. We designed the WH-1000XM4 with the intention of providing an immersive listening experience and we're delighted to hear that it has helped you concentrate better.
Thanks for choosing Sony!
Best regards,
Stephanie
- Pros mentioned:Sound quality
Best for studying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Needed noise canceling headphones for college and so far they’ve been great. Sometimes I can’t even hear people walk up behind me. I also like the ability to adjust the noise cancellation based on my surroundings so I don’t have to worry about being dangerously unaware of my environment. Takes a moment for the sound to connect to headphones but only a moment. 10/10 would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdrianB, we're glad you are enjoying our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY! ~Earl
- Pros mentioned:Battery life, Sound quality
Best headphones for everyones needs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are by far the best Ive ever owned. The sound quality is by far the best and the noise cancelling works way too well. Great battery life and easy use.
I would recommend this to a friend - Pros mentioned:Bass, Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Good product. Good sound. Love the bass!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Manny,
Thanks for the feedback! It's nice to know that you are pleased with the audio quality and overall performance of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Is the hype real?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible sound quality and noise cancelling. Ambient mode is also good. Very intuitive headphones that are comfortable to wear for hours on end.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi retrojack,
Great! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Immersed in the world of SONY
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Headphones with the bass and the sound quality being top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bhargav,
Thank you for the purchase! We're glad to hear that you like the bass sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
The best of the best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product one of the best sets of headphones I have ever owned ,comfortable, and sound incredible, simply the best choice for headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dads,
Great! We're glad that you like the sound quality and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would reccomend these. noise cancellation is excellent, and they are very comfortable once you get used to them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jbranch72, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! -Carl
- Pros mentioned:Comfort, Sound quality
Very nice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Sound and noise cancelling are very good as is fit and comfort. Slight learning curve for setup and use but once setup, operations is easy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobthedestroyerofpancakes, we're glad you like the sound quality and noise canceling feature of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Way better than Beats
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best value and sound for over ear. Prefer it to the 6
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic feedback, NoahM!
We are absolutely delighted to hear that you feel the WH-1000XM4 headphones offer the "Best value and sound for over ear." It is incredibly rewarding to know that the XM4 continues to deliver such a superior and highly-valued audio experience for our loyal customers.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team