Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I bout them for my self because my previous one broke down and I replased them with this one honestly great quality great sound. Over all great choice I would chose this over apple air max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Megatroll,
We regret to hear about what happened to your previous headphones. You made the right choice upgrading to the Sony WH1000XM4! We're glad that you like the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality, Weight
Best headphones.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.best headphones ever ! Light weight and the sound on these are better than beats for sure
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tina,
You made the right choice! We're glad that you like the weight and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Budget Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Overall best budget headphones for the price! Overall noise cancellation, clarity, sound stage all of the above the check the boxes!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ElijahD,
Thanks for the 5-star rating! We could not be more pleased to hear how much you're enjoying the XM4 headphones! Their noise cancellation feature is a game changer. We hope you have amazing moments with them.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Comfort, Sound quality
great buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and very good comfort fit. Would recommend to anybody that is considering this product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy, Amazing! We're thrilled to hear you're enjoying the great sound quality and comfortable fit of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Good pair of headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, not enough bass tho. But the sound for its money is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IhnatiiK,
We're thrilled that you are enjoying the great sound and feel the Sony WH-1000XM4 headphones offer good value for your money.
We understand that everyone has a preference for bass, and the great news is you have full control over the low-end frequencies! You can easily adjust the bass to your liking by downloading the free Sony | Headphones Connect app. Inside the app, you'll find a built-in Equalizer that allows you to personally customize the sound profile, including boosting the bass and other low frequencies, to create your perfect listening experience.
Thanks for making Sony part of your listening experience!
Best regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Sound when needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Silence is golden for me as the hubs wears these while I work from home. He is happy with the comfort and clarity.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YellowRoseMemaw, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Battery life, Sound quality
Superior sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! The hype is real, this headphones have incredible sound quality. It’s light and has good battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechGuy,
Great! We're thrilled that you are enjoying the sound quality, weight, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Sound quality
Love the Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had earlier model and very Happy with it. When this latest model went on sale, jumped at the chance to buy another one. Great Sound and battery last forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Derm, That's awesome! We're truly happy to hear you're having an enjoyable experience with your new WH-1000XM4 Wireless Noise Canceling Headphones! We're also grateful to hear your purchase went well and you like the superb sound quality and long-lasting batter life of the headphones. It sounds like we hit the mark with the WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! -Jess
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the headphones are great. The durability and the battery is superb. Would recommend to everyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hi David,
You made the right choice! We're glad that you like the durability and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Better than Bose 700
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is no better wireless headphones than these Sony headphones. Soooo comfortable, amazing noise cancelation and the sound quality is way better than Bose 700.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HunBroader,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Comfort, Sound quality
Good headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is crystal clear. Comfortable and light to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChingL, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound qualityCons mentioned:Price
Top tier headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic audio. Very pricey but worth the money. If you have the ability purchase these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesS, we're glad you like sound quality of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
Happy sounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best head phones I've had yet good sound EZ to operate. Downloaded the app you can boost the bass and treble. I fall asleep with them on cause I don't want to take em off
I would recommend this to a friend - Pros mentioned:Sound quality
Hesitant buyer turned enthusiast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing fit and quality, would definitely recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Fern,
That's amazing! We are truly delighted to hear that you are pleased with the quality of our WH1000XM4. You will surely not regret this one! Thanks for your recommendation and for choosing Sony! - Marco
- Pros mentioned:Comfort
Sony speakers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my son as his air pods were hurting and a great one for kids
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ranjithkavali,
Thank you for choosing Sony!
We’re honored to hear that the WH-1000XM4 headphones have been a great choice for your son, especially as a comfortable alternative to his previous earbuds. It’s wonderful to know they provide a better fit and enjoyable listening experience for younger listeners.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great comfort and sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent comfort and sound quality. Noise cancellation is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JerichoG,
That's nice hearing our customers are pleased with the audio quality, capabaility to block unwanted noise and comfortabie to use our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great Value
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased in 2025 at less than half the price of the then current model XM6. I'm willing to pay for the best if I can afford it, but value matters even more to me. I didn't notice any difference between the two in minimal testing, so saving about $200 was the right choice for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WeiszGuy,
We are pleased to hear that you found such excellent value in the WH-1000XM4! While newer models like the WH-1000XM6 introduce specialized features such as an upgraded 10-band EQ, improved transparency mode, and the ability to listen while charging, the XM4 remains a fan favorite for its comfortable folding design and industry-leading noise cancellation. We agree that the "value-to-performance" ratio of the XM4 is hard to beat, and we're glad they are providing the premium experience you were looking for at a price that works for you.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Great choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound quality and craftsmanship. Would highly recommend this to anyone seeking premium sound quality and comfort.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Superior,
Thank you for the 5-star rating! We're glad you appreciate the sound quality and design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort, Sound quality
Great sound, great noise cancelling.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great noise cancelling with this set. Sound quality is great. Comfort is really good too. Very lightweight and folds for portability. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kirk, Awesome! Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-1000XM4! We're really happy to hear you're very satisfied with the industry-leading noise canceling function and excellent sound quality of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation. Thanks for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Bose Rival Here
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. Great sound quality. Comfortable and noise canceling works well. A bit expensive but rivals Bose in my opinion.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tanner, Awesome! We're glad that you like the sound quality, comfort, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin