Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life
A worthy successor to the WH-1000XM3
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from the previous generation of these noise cancelling headphones (which I still use), these headphones are an excellent successor with good quality of life improvements even though it may not seem like it at first glance. I primarily purchased this due to the improvements to the camera and the addition of wear detection. Conferencing with these headphones is excellent and far clearer than the WH-1000XM3. Battery life is great! Lasts me through an entire day of constant use consisting of listening to music and conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi fociFresnel,
Perfect! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Bass, Sound quality
Review Bright
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Noise Cancellation and Bass. Technology is amazing. I bought this for my wife but I’m gonna buy one for myself soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bright, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sounding fold up and comfy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound! I love that they fold up unlike some of the competitors. I got these instead of the xm5s because they were on sale and my kids have them and said that these are just as good as the 5s
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Myreviewname, Thank you for sharing your positive review of the WH-1000XM4! We're delighted to hear that you are enjoying the great sound quality and the convenient foldable design. It's also wonderful to know that our previous generation headphones continue to meet your expectations, even compared to the newer WH-1000XM5 model. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality, Weight
Best headphones ive ever purchased
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. noise canceling. Light weight comes with a nice case
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Jessica,
That's great! We are very happy that you like the comfortable design, awesome noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort
Just amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE ABSOLUTE BEST WIRELESS HEADPHONES EVER!!!! A big differnce from the other headphones that's start with the Letter B is that whenever you remove these headphones from your ears...... the music or video you're watching STOPS!!!! I just thinks that's a cool feature. And they're very comfortable to wear! Takes the C charger and chargers up very fast!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Melvin
Wow! That's great! Thank you for sharing your awesome review. We are very happy as well hearing that you are satisfied with the audio quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Gym beats
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for working out in the gym. Can feel a little flimsy but sound is great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelG,
Thank you so much for the 5-star review! We're elated to hear that the WH-1000XM4's industry-leading Noise Cancellation is helping you focus in the gym, and that you're enjoying the crisp sound quality. We love that they are working great for working out!
Thanks for making Sony part of your listening experience!
Regards,
Dominick
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing, the noise cancelling is great. It sits very comfortably on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MackenzieS,
Perfect! That's so nice to hear that the noise canceling feature of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones works as expected and it's comfortable to wear. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Excellent Headset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset! The level of noise cancelling is superb! Pretty comfortable for a long time wearing experience! Definitely a great buy for its overall performance.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi billlovesivy,
Great! Good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great quality with one tiny issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality, having a separate app is kind of annoying, but if you want a lot of customization in your sound preferences, this is definitely for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your review, Kaiya!
We are absolutely thrilled to hear that you are enjoying the great sound quality of your WH-1000XM4 headphones—that's exactly what we aim for with our premium noise-cancelling line.
We understand your frustration regarding the dedicated app for customization; we know that adding another app can sometimes feel annoying. However, we're pleased to hear you recognize that the app is essential for providing the deep level of control you mentioned, including features like Adaptive Sound Control and fine-tuning your EQ preferences.
Thank you again for choosing Sony for your audio needs!
Best regards,
Gus,
Sony Social Media Team
- Pros mentioned:Sound quality
These phones deliver
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones deliver. Touted as the best NC phones, the XM4s did not disappoint. The freq response is wide (even wider if you run them wired) and the noise cancellation exceeded my expectations and my experience. While the Bose 700s are good, the XM4s are truly better. I did find them to be a little more brassy than the XM3s. My only disappointment was that the ear cushions are not thick enough to contain some of the higher volumes and someone sitting next to me can hear what I am listening to. But sound construction, wide freq response, full featured, phenom NC. What’s not to like?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DustyHamster
We're thrilled to hear your 5-star review of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the ear cushions is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
- Pros mentioned:Battery life, Sound quality
Amazing headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. Quality is fantastic and the noise canceling really works well. Plus they hold a charge amazingly long. BB even made price match easy!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJJJ,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Great Noice-Cancelling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality sound, very comfortable to wear, easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Camel,
Great! Thanks for your purchase and it's nice to hear your satisfaction on the sound quality and comfortability of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
- Pros mentioned:Sound quality
My Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is top notch and I love the way they fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello EdgarA,
Great! We're glad that our WH1000XM4 erfectly fit your head/ear and you are pleased with the noise canceling feature of the unit. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Comfortable and great sound!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These have the best sound I've had. And even better they are so comfortable!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Darren, awesome! We're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great quality!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They’re very comfortable, easy to set up, sound quality is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Isaias, Thanks for sharing your feedback. We are glad that you like the quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Noise cancellation not working as well
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling was really good until recently also the audio cuts out a lot and gets disconnected
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IvyK,
Thank you for considering Sony products.
We apologize for the trouble you're having with your WH1000XM4 headphones. To help improve the noise cancelling and connection issues, we recommend these steps:
Firmware Update to Version 3.0.1: Please install the latest software to improve performance. Instructions are here: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613
Reset the Headset: This clears temporary bugs without deleting pairing info. Instructions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Initialize (Factory Reset): If resetting doesn’t help, fully restore settings (note: this deletes all pairing info). Instructions: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
We want to get this resolved for you! If issues persist, please contact our dedicated support team for advanced help. You can find all contact options and resources at the link provided: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound amazing! The only thing I would caution the user is that you put them in their case when transporting them because the last pair broke.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Adam, thank you for giving 5 stars! It makes us really happy to hear you're enjoying the WH1000XM4 outstanding sound quality! We also really appreciate your recommendation, we agree that it's best to store them in their case when not in use to ensure they remain in good condition for a longer period. Thank you for choosing Sony. Best regards, -Jenn.
- Pros mentioned:Comfort, Sound quality
Very comdortable headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! The noise cancelling is amazing. The case is also very durable. Very comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CecilJay,
Perfect! We're glad you like the amazing noise cancelling features, comfortable fit and durable case of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Awesome Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome headphones Comfortable to wear and sound amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MDQ1,
Great! Thanks for the 5-star rating. We are very happy that you are pleased with the audio quality and comfortability of your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality headphones, easy connection 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Winni,
Great! It's nice to know that you are pleased with the overall quality and performance of our XM4 headphone. Thank you for choosing Sony! - Marco