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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12420 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 186 Showing 3,701-3,720 of 12,420 reviews
  • Rated 5 out of 5 stars

    Sony wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality, touch controls, fit and feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricV Great! We're glad that you like the sound, touch controls, and fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Slaps

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I've owned. Tried a few on in the store and these had the best sound and fit.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi eryo1217, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Best pair of headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty comfortable...and the battery life on these are great! The features for silencing the music is nice too. I love these headphones. My favorite pair atm!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OoLongTee,

      Great! We're glad that you're enjoying the comfort, battery life, and the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    One of the best pair of headphones I’ve ever owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality, Great noise cancellation, super comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex, We are so glad to hear that you are enjoying the amazing sound quality, industry leading noise canceling, and comfort of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is great, long battery life, overall would recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayH, Amazing! We're thrilled to hear you like the great sound quality and long battery life of your Sony WH1000XM4. We appreciate the recommendation! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. The microphone works great and the sound is amazing. Noise-Cancelling works fantastic plus they are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dubb, Great! we are so glad to hear that you are happy with the sound quality and noise canceling of your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Really great headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so comfortable and light. And the sound it increadible. Its worth it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuiO,

      Great! We're glad that you like the comfort, weight, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ita very comfortable, light weight, and good for traveling. No regrets purchasing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Excellent choice Kayla! We are glad to hear that you got the perfect traveling headphones for you! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. Excellent sound including bass, and excellent noise cancelling. Easy to store in provided case. Very happy I made this investment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paisley,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Headphones are great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing sounding. I have a set of old beats headphones, no comparison. These headphones sound great, very comfortable over the ears. I like these greatly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ccal,

      Great choice! We're glad that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Mixed Bag

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfort: 4/5 Comfortable on my big head. Not as comfortable as the Bose 700 but much more comfortable than the B&W PX7. Sound: 3/5 Where's the midrange? Vocals are severely lacking compared to Bose 700. While disproportionate to the mid range, The bass is strong but well controlled. (I did not try equalizing the sound.). More importantly as the lack of a sound stage. As a whole these headphones have the opposite sonic profile of open-back headphones, such as my gold-standard Sennheiser HD 580s. In the end I exchanged the for the Shure Aonic 50s, which have a more open, neutral, and fuller sound. Noise canceling: 3/5 Good at reducing external noise but not quite up to par with the Bose 700. It should be noted that the noise-canceling can exert a fair amount of ear pressure. My wife got totally freaked out by this and literally ripped these off of her head. Lastly, at the highest noise setting there's noticeable audible audio artifacts including very slight "crackling."

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi robodeo,

      We appreciate your in-depth review of the headphones. It's unfortunate that you had to return the headphones. Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks again for sharing your review and we hope you consider Sony in your future purchase.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony wh1000x4 headphones review

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones 10 out of 10. It connects well and the sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChynaT,

      We are beyond pleased to hear that you think the Sony WH-1000XM4 headphones are a perfect 10 out of 10! We appreciate you highlighting the reliable connectivity and the amazing sound quality.

      Thank you for trusting Sony and enjoy your listening!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Sony - WH1000SM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously purchased Sony - WH1000XM3 for work and airplane traveling which worked well. Recent purchase of Sony - WH1000XM4 is a nice upgrade. When the new headphones are on noise cancelling is impressive I barely hear surrounding environment. Audio is crisp and dynamic even when conversations are happening around me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tarantellagirl,
      Wow! What a nice headphone upgrade! We are very happy to hear that you are pleased with the noise canceling capability and audio quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Perfect in every way!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect, I prefer these over the new updated version in my opinion

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DionneM!
      Thanks so much for sharing your feedback on the WH-1000XM4 headphones.
      We are delighted to hear you prefer these!

      This headset really shines with its industry-leading noise cancellation and the 'Speak-to-Chat' feature, which automatically pauses your music when you start talking.

      We appreciate your decision to go with Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    sony xm4

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good headphones, dont hurt my ears, very good battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlondraM,
      Thank you for sharing your experience with our Sony WH1000XM4. We are happy that you like your new headphone and it does not hurt your ears. We're glad that the headphone last for a long time due to its awesome battery life. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Sound. Excellent Features

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am someone who always used bose headphones due to their amazing sound quality. However, my friend suggested me to try this headphone and dang I was surprised. The headphones have amazing sound quality specially base if you compare with bose over the ear headphones. I really like the right ear touch feature to listen outside sound clearly. If you are looking for an amazing quality product, look no further. One con can be that I like the acoustic sound in Bose headphones better. You may have to change the settings to get the best sound for songs with low base.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mak1234,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Very good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The sound quality is unmatched. I am very pleased with this product. My only critique involves the ear cup “fingertip” controls: they just aren’t as responsive consistently as I would like. At times they simply “refuse” to respond with the desired action.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, Thank you for the positive feedback! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredibly great sound and comfort. Coming from the XM4 True Wireless a great upgrade

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi G0821, We are happy that you now have an awesome noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price for headphones and sounds awesome. Go get one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dreo,

      Thank you for your fantastic 5-star review of the Sony WH-1000XM4! We are really happy to hear you found them at a great price and think the sound is awesome. We appreciate you recommending them!

      Thank you for choosing Sony and enjoy your music!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Bose WH-1000XM4 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Headphones are the epitome of design and functionality. The easy buttons on the left earphone make it so easy to enhance the quality of sound to include HD and spatial audio. A simple touch can switch from total noise cancellation to the inclusion of ambient sound and speak-to-chat functioning. These earphones are the definition of high tech excellence

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rhartline1, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Your recommendation means a lot to us and thanks for choosing Sony. ~Earl Sony_US