Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 11047585
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers recognize the phenomenal sound quality, exceptional comfort, and impressive battery life. They also appreciate the solid bass, lightweight feel, great fit, and reliable connectivity, alongside its premium design. However, some customers find the touch controls annoying, believe the product is overpriced, and desire more volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are excellent. It’s used for gaming and music. The sound quality is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BeyA,
Thanks for the great review! We're so happy to hear that you're loving the amazing sound quality of your WH-1000XM4 headphones for both gaming and music.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
Perfect Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality, amazing battery life, perfect control of noice cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfonsoG, Thanks for the 5-star rating! We're happy to hear that you enjoying your Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Craig
- Pros mentioned:Sound quality
Beautiful perfect sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this for my wife since it was on her christmas list and it was the best gift ever. She loves them she says she can finally mute me. Ive tried them myself and they truly are exactly are amazing the noise cancelling but even the sound it sounds like a concert in your head but not really that loud and the flexibity on the app func is amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PanteraOfficial04,
Wow! What a nice Christmas gift! Surely your wife will love them. We're glad that she enjoys listening to her music without being disturbed thanks to the awesome noise canceling of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Maybe it's time to get yours too. Thank you for choosing Sony! - Marco
- Pros mentioned:Bass, Sound quality
Love them
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing product. ANC is perfect. Great bass and overall sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrettF,
Great! We're glad that you like the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Well pleased with my new headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great set of noise canceling headphones! Very comfortable! Absolutely perform as expected!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GmaK,
Awesome! We're glad that you like the noise canceling function and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort, Sound quality
Highly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First pair of noise canceling headphones and non beats. Super comfortable, and best sound I’ve had yet. Great for travel or casual use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bobby, Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl
- Pros mentioned:Sound quality
Great Noise-Cancelling, Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a replacement for my wired Bose QC 25s, after trying the new Bose 700. Those were uncomfortable tight and the touch panel didn’t work well, but these have been perfect in every way. Sound is good, better is amazing, and the software features are really nice - I love the “use palm to cover right side and turn off noise cancelling to hear something” feature, and I use it all the time. I would absolutely recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi clhenige, thank you for upgrading to your new Sony WH-1000XM4! We're thrilled you like the exceptional sound quality, great noise cancelation, comfortable fit, and the newest features of your Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Feelin Blue
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4. I have the XM2 and XM3, so I knew I would like this. I handed down the other two to my wife and son when I got this. The main reason for getting these is the ability to pair to two devices. I decided on the Blue color (XM2 were tan and XM3 were silver) I think the color is MUCH better in person. The copper "SONY" accents make these pretty classy looking. The case color matches the blue and the Zipper pull is the copper color. If you haven't had the Sony before, you cant go wrong. Price is better than Bose....and so is the sound and noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Fertacrit, Thank you so much for trusting Sony! We are so glad to hear that you are happy with the sound quality and noise-cancelling feature of the WH-1000XM4. We are also glad that you have the previous models the XM2 and XM3's. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
- Pros mentioned:Comfort, Sound quality
Great product, crummy app
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones, noise canceling is great, comfort is great, but only rated them 4/5 because of the app. Works great most of the time, but for a top of the line product the app that controls them shouldn’t be so glitchy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HillaryClinton,
Thank you for sharing your thoughts and experience with the WH-1000XM4 headphones. We're delighted to hear you like the noise canceling feature and sound quality of your WH-1000XM4 headphones. We value your input regarding the Sony Headphones Connect app and appreciate the feedback. Make sure the app is updated. The Sony Headphones Connect app can also be removed and reinstalled as an additional step.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for your feedback and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Comfy but pricey.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and comfy. Sleek and built well. Very happy with these but pricey.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Paul, Thanks for the 5-star rating! We're happy to hear that you are impressed with the quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We also appreciate your feedback regarding the price. You may confer with your dealer for discount and promos. Thanks and enjoy! -Craig
- Pros mentioned:Sound quality
Best headphones on the market*
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I had the XM3s and I loved those headphones. Used them every day while I was on the computer. Only reason why I upgraded was because I had the protection plan, so doing a swap was no problem. Got these boys on and the sound is great, the new proximity sensor is an amazing add, the ANC is the best, Bluetooth 5.0 is a must nowadays, connecting to two devices is so handy, the Type-C charging is top tier, and having access to either Google Assistant or Alexa is beyond convenient. The reason why there's an asterisk in my title is because of comfort. Because of my weirdly shaped head and ears, these headphones are not comfortable. And I only had them on for the evening. I can't see myself using these guys from the morning until three in the morning. No way. It's a shame, too. I was extremely excited to own these but alas, they are not meant for me. Comfort aside, they're still stellar headphones. Nothing beats the ANC
I would recommend this to a friend - Pros mentioned:Sound quality
Sony headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphone that are with the price for quality and are the best headphones that I have ever used and are even better than my AirPods as well as airpod max.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny,
Thanks for sharing your experience with us! We're delighted to hear the quality of the WH1000XM4 has impressed you! Continue to enjoy your music to the fullest. Thank you for choosing Sony! -Aldair
- Pros mentioned:Sound quality
Great product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling technology is impressive. Very good value
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DouglasH,
t's a true pleasure to hear how impressed you are with the noise canceling technology of the WH-1000XM4 headphones! We put a great deal of effort into developing that feature, and we agree that they offer very good value. Thank you for taking the time to share your positive feedback!
We really appreciate you being part of the Sony family!
Regards,
Dominick
- Pros mentioned:Bass, Sound quality
Beautiful sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphone I have ever owned. I buy a lot of headphones and these are by far the best. Sound quality and bass crush my air max pros
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FirstHighEndCamera, we're glad you like the sound quality of our industry-leading noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing SONY. ~Earl
- Pros mentioned:Battery life, Sound quality
The best overhead headphones!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound, long life battery, great companion when you fly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Danny,
That's awesome! We're glad that you found your companion when traveling. We're very happy that you appreciate the amazing sound quality and long battery life of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort, Sound quality
Worth the money for sure
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great and definitely noise canceling very comfortable too
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sarah,
Great! Thank you for shring your review and for the 5-star rating! We are very thrilled to hear that you like the audio quality, noise canceling feature and comfort of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Battery life, Sound quality
Better than Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. The noise canceling in these are phenomenal and the battery life is exceptional. I've literally only charged them once since purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tylr,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Really nice headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot complain. The noise canceling is awesome. The ease of use for adjusting sound changing track and so on is perfect. I purchased these over another major brand and I find them to be equal but they cost me less. I also owned the earbuds in the same model from the same company, and they are absolutely phenomenal as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Screensplitter, we're glad you like our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life, Sound quality
Solid headphones, better than AirPod Maxs
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality, long battery life, easy to use and helpful action buttons. Slightly uncomfortable after extended use at one time. (I.e. 2+ hrs)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MaxB, Thanks for the positive review. We're glad that you are enjoying the amazing sound quality and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Make sure to adjust the headband sliders according to your need to avoid discomfort. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Best in class
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, noise cancelling is next level!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OhioBorn,
Thank you for choosing Sony!
It brings us great joy to hear that you’re enjoying the WH1000XM4 headphones and their exceptional noise-cancelling feature. Knowing they deliver such an immersive experience truly motivates us to keep delivering quality and innovation. Thank you for sharing your enthusiasm!
Best regards,
-Fred