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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12436 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 12,436 reviews
  • Rated 5 out of 5 stars

    New favorite headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Build and sound quality are up there with all of the Bose headsets I've purchased before this set, but I personally feel that these blow Bose and Beats out of the water, especially since I paid less for these than the comprable headphones from other brands. Also, the look of these headphones is a lot better than the others in my opinion. Only problem I've had is getting the built in mic to play nicely with discord on my laptop, whether it's in wired mode with an audio/mic splitter, or in wireless mode.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Osiris, Thank you for this amazing review! We're glad you like the combination of excellent built and sound quality of your new Sony headphones. Please try to use the built-in mic to a different video calling app to isolate the issue. For further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.

       Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Superior sound quality. Durable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sould quality is very good. Connection to devices is very good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KarthikeyanS, thanks for the 5-star rating! We're really happy to hear you're enjoying the wonderful sound quality and the easy connection of the Sony - WH1000XM4! With their comfortable design and long battery life, these headphones become the perfect option for long listening sessions! Thank you for choosing Sony and enjoy the music. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well sounded. Keep noise out! I sleep with it on for comfort.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleA,

      Great! We're glad that you like the sound quality, noise canceling function, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing for long flights! Great noise cancelation and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, JaimeM! We're glad that you are impressed with the noise cancelling and battery life of the headphones. The WH-1000XM5 headphones have 2 processors that control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing Sony. Craig Sony_US

  • Rated 5 out of 5 stars

    Without Reservations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and fit overall! Would recommend without reservations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unclebenito, Awesome! We're really glad to hear you're happy and satisfied with the features, amazing sound quality, and overall fit of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Pretty good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these headphones a lot. Pretty comfortable and light. Nice features and noise cancellation. They do not feel expensive but function like they are.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jsean,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Xm4

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling and sound quality lastly great battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MargaritaM, we're glad you like the sound quality and battery of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Craig Sony_US

  • Rated 5 out of 5 stars

    One of the best quality for price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones hold a tremendous sound quality. One of my favorite that I have tried. The flexibility and versatility of these headphones is also nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them on sale for $200, great sound, great battery life, haven't used the mic yet but im sure its decent. Connectivity is great, no lagging behind games on my computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HunterH,

      We're beyond pleased to hear that your Sony headphones are delivering great sound, impressive battery life, and seamless connectivity for your gaming experience. Thank you so much for your generous 5-star rating—it truly means a lot! The WH-1000XM4 is well-regarded for its industry-leading audio performance and long-lasting comfort, and it's wonderful to know these features stand out for you.

      Thank you for choosing Sony—wishing you an outstanding day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones hands down. The cushion starts to peel and tear after a few years. Similar to a fake leather couch when it loses the look.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lorraine,

      Thank you for the fantastic 5-star review! We're so glad you consider the WH-1000XM4s to be the best headphones, hands down. We put a lot of effort into designing a product with industry-leading noise canceling and exceptional sound quality, and it's wonderful to hear that you feel we've achieved that.

      We also appreciate you sharing your experience with the ear pad material. We understand that wear and tear can happen over time, and your feedback is incredibly valuable as it helps us in our ongoing efforts to improve product durability.

      Thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Good noise cancellation

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for myself and use it for long flights, very good noise cancellation and very light

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zubnus, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I love this item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Good purchase Excellent sound quality and noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cesar. Thank you for sharing your feedback about your recent purchase. We're delighted to hear you're happy with the sound quality and noise cancellation of your WH1000XM4 headphones!.Thanks for choosing Sony. -Milton. Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHOINES EVERRRRRRR

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just amazing, I fly all the time and this has helped me to escape completely. I am so thankful

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarineE, we're glad you are enjoying our industry-leading noise canceling headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I’ve ever used.the noise canceling is really good with good bass and overall sound plus they get really loud

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Antonio,

      Perfect! We're glad that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These replaced the previous M3......subtle improvements make a lot of difference....if you have the money to spend on these go for it, you will be happy you did!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Saul, we're glad upgrading to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Really good one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones i have bought. Super comfortable even for over 8 hrs of use everyday. Great battery life too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kush, We're glad to hear that you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Anc top tier

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality. Anc second to none. Essentially a minor upgrade to the 1000mx3 or is it's xm3 Sony and their lol names but still def worth the upgrade.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stuffandthings,

      We're glad that upgrading to the WH1000XM4 was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony stan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like always, great sound, good price, and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KRFB!
      Thanks so much for taking the time to share your experience with your WH-1000XM4. We are delighted to hear that the great sound, good price and comfortable design are standing out.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Feelin Blue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    XM4. I have the XM2 and XM3, so I knew I would like this. I handed down the other two to my wife and son when I got this. The main reason for getting these is the ability to pair to two devices. I decided on the Blue color (XM2 were tan and XM3 were silver) I think the color is MUCH better in person. The copper "SONY" accents make these pretty classy looking. The case color matches the blue and the Zipper pull is the copper color. If you haven't had the Sony before, you cant go wrong. Price is better than Bose....and so is the sound and noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fertacrit, Thank you so much for trusting Sony! We are so glad to hear that you are happy with the sound quality and noise-cancelling feature of the WH-1000XM4. We are also glad that you have the previous models the XM2 and XM3's. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do you have quality headphones with great active noise cancellation. I find them more comfortable than competing Bose model and a better deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SANC, Wonderful! We're glad that you are enjoying the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US