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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12437 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 196 Showing 3,901-3,920 of 12,437 reviews
  • Rated 5 out of 5 stars

    This is your sign

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is amazing and very comfortable 10 out of 10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi chia,

      We appreciate the 5-star rating and we're glad to hear that you like the quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Sony stan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like always, great sound, good price, and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KRFB!
      Thanks so much for taking the time to share your experience with your WH-1000XM4. We are delighted to hear that the great sound, good price and comfortable design are standing out.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    A Solid Product From Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My decision to purchase these over the many options out there was based on researching several sources. These headphones most often were at the top of the field… even beating out competitors known for their headphone/earphone products. My personal experience has been very positive as these headphones do everything advertised - and do so quite well. I believe these are a quality product and a value for the costs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MovieMinute,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very comfortable and sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amir,

      Very nice! We're glad to hear to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Nice headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound especially noise reduction. Comfortable etc.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, JamesB!
      We are absolutely thrilled to hear that you are enjoying the exceptional performance of your WH-1000XM4 headphones!

      It's rewarding to know that you find the sound quality excellent and that the industry-leading noise reduction is performing to your expectations. We also prioritize comfort, so we are glad to hear they feel great for long periods of listening.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and sound , very versatile and comfortable. Only regret was not able to use it with my TV But amazing for IPhones and computers.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christmas, Awesome! We're glad that you like sound quality and comfort of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Ear candy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Without a doubt the best headphones I've ever used. The sound is incredible. Very comfortable for hours of use. I highly recommend Sony WH-1000xm4 headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Billyboy,

      Awesome! Good to know that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones i've ever experienced. Comfortable, durable, and they look cool

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose,

      You made the right choice! We're thrilled that you like the noise canceling function, comfort, durability, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Sound, quality and battery life are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user904934,

      That's wonderful feedback! We are thrilled to hear that you find the WH-1000XM4 headphones great, and that the sound, quality, and battery life are all excellent for your needs.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Better than Bose

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The noise canceling in these are phenomenal and the battery life is exceptional. I've literally only charged them once since purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tylr,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancellation is amazing! Worth every penny

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisB. We're thrilled to hear you've been enjoying your WH1000XM4!. It's wonderful to hear that you found the sound quality and noise cancellation of our product amazing and well worth the money. Thanks for choosing Sony. -Milton. Sony_US

  • Rated 5 out of 5 stars

    SOUND AMAZING, WORK AMAZING

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these as a gift for my wife a while back and she has been using them so often that she sold her AirPods pros and will not head to a gym or coffee shop without them. I have the level below these that I bought around the same time and I'm honestly a little jealous whenever she tells me to listen to something on them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianA,

      That's fantastic! You've made a great choice! We are very happy to know that you find our WH-1000XM4 perfect as a gift for your wife, and that she's having an enjoyable experience with its amazing performance. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and fits perfectly. Great sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Game,

      Thank you for your 5-star review of the Sony WH-1000XM4 headphones! We are very glad to hear that you find them comfortable and a perfect fit, along with enjoying the great sound quality.

      We hope you enjoy many hours of listening! Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and comfortable to wear during workout

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mrdc, Awesome! We are glad to hear that you are enjoying the sound quality and comfort of your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    A Best Buy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gorgeous, Terrific Sound, Very Confortable. A Best Buy!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EfrainZaragoza,

      That's great! Thank you for reaching out to us today. We're always happy to hear from you. We appreciate the 5-star rating and we're glad to hear that you like the sound quality and comfortable design of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Best headshones by far

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelente noise canceling and stylish! This was a gift for my sister and it has a verity of features that I wasn’t aware of but makes them worth buying!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SandraG, Amazing! Thank you for your fantastic review of the WH-1000XM4 headphones! We're thrilled that you love the noise cancellation and design. These headphones truly enhance the listening experience and make a great gift. Your support means so much to us. Thanks for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones! I enjoyed them very much! The sound quality is purely spectacular!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SebastianD,

      Awesome! We're glad to hear that you're enjoying the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Blocks Loud Roommate Within 5 Feet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally purchased this headphones to deal with an annoyingly, loud roommate, and let me tell you, this product has provided me hours of undisrupted nap times in the middle of my hectic weeks. Had I not gotten these, I would have been left with my hair balding from the amount of stress built up from living with an inconsiderate roommate. The noise cancelling is immaculate and the padding is so comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DefendJohnnyDepp,

      We appreciate the positive feedback regarding the performance of the headphones. We're glad you like the noise canceling function and comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    great

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really good quality with an amazing bass. noise cancellation works well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mauri, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly, I’ve had previous headphones before and I can definitely say that these Sonys are literally the best headphones I’ve ever purchased. So easy to figure out as well. I love the speak to chat function. Also, the battery life is pretty great too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angie, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US