Winter SaleEnds 1/19. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12437 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 200 Showing 3,981-4,000 of 12,437 reviews
  • Rated 5 out of 5 stars

    Amazing sound!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound, especially for the price. Comfortable even during long listening sessions. Love the multi-device support

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, Awesome! We're glad that you love the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Comfortable Noise Cancelling Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feel comfortable. They sound great. I been on planes and trains with these with no issues. Noise cancelling works great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Very well rounded

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really impressed with the sound quality. The noise canceling was what I expected outstanding. The quality of the sound was a pleasant surprise I knew the sounded good I listened to them in store but I had a chance to use them on a very long flight and I was amazed at the depth of the sound. I own a really good pair of B&W p7s and I really like their sound but the Sony set really were really quite spot on add the superior noise cancelling and this is my go to for using on flights.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dabgun! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony wireless headphones 11-13-20

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like these - I have the prior Bose model wireless headphones, and these are more comfortable - sound is excellent. they paired with my iPhone easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonywireless,

      You made the right choice with these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend. Sound is great and noise cancellation one of the best out there

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wook, Thank you for the 5-star rating! We're very pleased to hear you like the great sound quality and amazing noise cancellation of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great purchase. Hold up with daily use.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is so incredibly well made & a favorite that this was my second pair purchased. The first lasted years!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieB,

      You made the right choice with the Sony WH1000XM4! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for work and to help with noise canceling. They are perfect and the charge lasts me for over a week.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Abbi,

      Thank you for the positive feedback and we're glad you like the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

    |
    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great sound. I would recommend to other people.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidL, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    good

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these headphones they’re comfy perfect sound the settings on the app are good as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OscarA,

      Perfect! We're glad that you like the comfort, sound quality, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A present for your deaf wife

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My deaf wife loves it. It fits over her hearing aid, the battery life, the mic, and the sound quality. Nevermind her happiness!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Demitri, This is a great gift idea! We're glad your wife loves the long-lasting battery life, mic, excellent sound, and it pefectly fits over her hearing aid.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 4 out of 5 stars

    Great sound, great noise cancelling

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my wife for Christmas because I knew the active noise cancellation was really good. The separation that you can hear between the instruments is pretty impressive for the money. I would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IsaacC, awesome! We're glad you like our product! Thanks for choosing Sony. ~Carl Sony_US

  • Rated 5 out of 5 stars

    a happy customer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It made me so happy to wear this supreme headphones, this is the best headphone I have ever had.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user253761,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH1000XM4 headphones have brought you so much happiness. Knowing they stand out as the best you’ve ever had truly inspires us to keep delivering exceptional audio experiences. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great, smart design. App is well thought out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darth, nice! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light enough and gives me the privacy, or silence I need

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LynnC, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Simply great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and very comfortable. What else do you need?

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tamago, We are happy that you like the sound quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Awesome Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the first pair of wireless headphone I have purchased. I love the sound quality and the noise cancelling technology. You can place your hand on the right side and hear if someone is talking to you without taking them off. The volume is controlled by swiping your finger up and down on the side. Highly recommend. If you see them on sale definitely buy one. I got an amazing deal on my at Christmas time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Buck, Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    I like!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and excellent noise cancelling. Very comfortable. I use in-ear for the phone but these are far superior to audio sound than the field.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tito,

      We're glad that switching to these headphones was worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    love love love

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    10/10 love the noise cancellation it my fav headphones yet

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi musiclover325,

      Thanks for the 5-star rating! We're thrilled to hear you're enjoying the noise cancelling feature on the WH1000XM4 headphones! Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony! -Aldair Sony_US

  • Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best choice ever. I've been loyal to Sony for years!!! and they did not disappoint me. Best sound quality, elegant, easy to use, and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeLeon,

      Great! Your loyalty is greatly appreciated. We're glad that you're enjoying these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Love these.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried and true. My first pair lasted me about five years, I use them every single day. I’m autistic and take these with me everywhere. They help so much. I wanted a new color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SelenaG,

      Thank you for choosing Sony!

      We're so glad that our WH-1000XM4 headphones have been such a reliable companion for you over the years. Knowing that they've been so helpful in your daily life and that you've chosen them again for your new pair is the best feedback we could ask for. We appreciate you sharing your experience and hope you enjoy the new color!

      Best regards,
      -Fred Sony_US