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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12437 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 201 Showing 4,001-4,020 of 12,437 reviews
  • Rated 5 out of 5 stars

    Love these.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried and true. My first pair lasted me about five years, I use them every single day. I’m autistic and take these with me everywhere. They help so much. I wanted a new color.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SelenaG,

      Thank you for choosing Sony!

      We're so glad that our WH-1000XM4 headphones have been such a reliable companion for you over the years. Knowing that they've been so helpful in your daily life and that you've chosen them again for your new pair is the best feedback we could ask for. We appreciate you sharing your experience and hope you enjoy the new color!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    My boss has to tap my shoulder to get my attention

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome you can use anywhere. I use these at work because there are so many distractions. The noise cancelling helps me focus. And when I speak, no need to take them down they automatically mute and enhance the outside noise so I can hear whoever is speaking to me. It’s great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ntgtg,

      Very nice! We're happy to hear that you're enjoying the smart features and noise canceling of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Song headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this headphone. Amazing sound quality and long lasting battery

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IvanA,

      That's fantastic to hear! We are delighted that you love your WH-1000XM4 headphones and are enjoying the amazing sound quality and long-lasting battery life.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Great quality!!! Superb sound.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality!!! Cannot be beat. Wow. Just wow.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristinaF,

      We couldn't be happier to hear that the Sony WH1000XM4’s sound quality has impressed you so much. Your enthusiasm means a lot to us—thank you for sharing your experience!

      We really appreciate you choosing Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    great sound and features, comfort!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    tried several brands before sticking with these Sonys. They have the best features for the price and are the most comfy. Amazing sound and quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice upgrade over the Bose QuietComfort

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the noise cancelling and comfort fit of the headphones. This headphones sound so much better than my old Bose QuietComfort 35.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cooper, Great! We are so happy to hear that you are loving the noise cancelling feature and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Rated 5 out of 5 stars

    One of mu favorite headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent headphone. Great sound quality and noise canceling . Great to listen music around your house. Battery life is awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tircb,

      We appreciate the 5-star rating and we are glad you like the sound quality,noise canceling function and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Great noise canceling headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling headphones. Crystal clear sound & using the swipe & tap on the side of the headphones to control volume & play control is a really cool feature. Also nice feature of being able to turn off noises canceling so can hear ambient noise or someone talking to you & then switch it right back when ready. Pretty nifty. Love these!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scooter,

      Awesome! We're glad that you like the sound quality, touch controls, and Quick Attention Mode of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Exceptional sound.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is great. Wonderful sound that you can customize in the app. One of the best noise cancellation on the market. A little pricey.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ace1911,
      Thank you for an amazing review! We're glad that we were able to meet your expectations with your new headphones particularly with its noise canceling feature and Sony Headphones Connect app. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best Headphones !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones excellent sound and very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JulianS, we're glad you love the sound quality and comfort of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Absolutely Incredible Headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are absolutely stellar. I went with Bose at first but quickly returned them and opted for these, which have exceeded my expectations in every way possible. The sound is crisp and clear, and the noise cancelling is impressive. Thank you so much to Sony for making such a high-quality pair of headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reviewing2, You've made an excellent choice! We're thrilled to hear that these headphones have exceeded your expectations and good to know you appreciate the crisp and clear audio, exceptional noise cancellation, and overall performance of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    verry nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headset light wieght good noise canceling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dstu, Thank you for the fantastic review! We're very happy to hear you appreciate the lightweight design and exceptional noise cancellation of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    GREAT headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loooooove these headphones so much, great noise cancelling setting.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaraA, we're happy to hear that you're loving the Sony - WH1000XM4! With the Industry-leading noise canceling technology and the Superior Sound Quality, they are able to take your listening experience to the next level! We hope you continue enjoying the product, thank you for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Really great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was torn between these and the latest Bose. The sound is excellent, the battery life great and the setup was a piece of cake. Great set of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobl, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Great headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones. The ears are soft and comfortable for long periods. The noise cancellation is great, as is the ability to switch back and forth. Over ear headphones get warm on my ears quickly, but I don’t think that can be helped.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tito, thank you so much for the 4-stars rating and feedback! We are glad to hear you are happy and satisfied with the comfortable design and amazing noise canceling function of these headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      For your issue, having unusually dry skin can store static electricity in humans. A large amount of static electricity in the body and having contact with electrical devices at the same time can cause stress on the device and/or on your body. You can avoid this from happening by wearing clothing of natural materials that can't store static electricity.

      Thank you so much for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Quality Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony Headphones are great. My first pair of high quality wireless headphones and I am loving them so far. The battery last a long time, the sound is excellent and it syncs to phones, iPads and tablets with ease. Excellent so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RCarter, We are thrilled to hear your great experience with your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate your feedback and thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Fantastic Product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down the best audio experience i've ever had in headphones. Very light too. Works great with game consoles as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Better than Bose option. The battery and quality is top class

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sagar, That's great! We're glad to hear that you chose these WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our advanced noise cancellation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. With a huge 30 hours of battery life, you’ll have enough power even for long trips. And if you need to top up in a hurry, you can get 5 hours’ worth of charge after just 10 minutes with the optional AC adapter. Thank you for giving the product a perfect rating! Jay Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best noise cancelling over the ear headphones on the market. Very light weight and has an auto shut off feature unlike apples.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tricky,

      You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best bluetooth headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and effective Noise cancelling. Battery life is superb. Easy customization through the Sony App.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lockheed,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, battery life, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US