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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12440 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 208 Showing 4,141-4,160 of 12,440 reviews
  • Rated 5 out of 5 stars

    The Best

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound, noise cancelation and quality was great along with great battery life. Sturdy very well built!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KLove,

      Awesome! We're glad that you like the sound quality, noise canceling function, battery life, and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 3 out of 5 stars

    Could have been great but the cheaped out

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PROS Best noise cancellation on the market. Good sound Great battery life CONS No charger, really SONY not charger? I had to go buy one. Short cords, I had to go out and spend more money on cords. Case only fits headphones if you shrink it down to the min size. Great headphones. They are the best I have seen for noise cancellation. But Sony cheaped out on the accessories which is why it isn't a 5 star. They probably saved $5 per headphone but made me spend $15 to get accessories that actually worked. I didn't like the phone app because it needed data access to get all the features working and I don't get data all the time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony, we're glad you like the noise canceling feature, sound quality, and battery life. As you can charge this unit using a personal computer with a standard USB port, the USB AC adaptor is also optional. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Even better than I anticipated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are so comfortable to wear for long periods of time and the sound quality is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryannnn,
      Awesome! We're glad to are enjoying the amazing sound quality and comfortable fit with your new headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    love em!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these headphones have an amazing quality when plugged. a bit low when using wireless but not too noticeable. i’m happy with my purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RodrigoA, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Fantastic for travel and focusing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing it there for noise cancellation. Bose are close, but these are better. Great sounds and battery life too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Feralshad0w, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones !

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried the XM3 version before and decided to get the Bose QC-35II because of bluetooth connectivituy. The XM4 reviews said this problem was fixed, so when Best Buy had these on sale I decided to try them. The XX4 is better than the 35IIs in bluetooth device switching (almost instant as opposed to switching in app). Tonal range is better, noise cancelling is better and more adjustable and the equalizer setting in the app are great - only con is the ear cushions require more placement adjustment to be comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gbear, Thank you so much for your awesome review! Glad to hear that you are happy with the overall performance of your WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable, good sound when talking on phone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DebbieS, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and i love the way my music plays through these headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexP,

      Amazing! We're glad that you are enjoying the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Amazed!

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones in the market! And the the price it’s definitely worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MatthewR,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you find the WH1000XM4 headphones to be the best sounding on the market and a great value for the price. Your recognition of both quality and affordability means a lot to us, and it inspires us to continue delivering products that truly enhance your listening experience. Thank you for sharing your positive feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Near Perfect Over-the-Ear Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one of the best noise-cancelling headsets compared to the other one I owned. It blocks the loud ambient noise of lawn mower and leaf blowers while I'm working as well as the dog barking. The sound quality is really good. I haven't tried to use the app yet but turning on noise-cancelling mode is really easy with a clear announcement that has been turned on or off. My only complaint is the ear cups can get a little warm for my liking but this is probably only a problem during the summer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Socrets, Awesome! We're glad you're enjoying the industry-leading noise cancelation and great sound quality of your new headphones. To ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect as expected noise reduction perfect fit wow

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeckettB, Thank you for the amazing review! We're very happy to hear you like the perfect fit and that the noise cancellation has exceeded your expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones ever!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are totally noise cancelling. pair with anything blue tooth, easy to connect, and my daughter on the spectrum will not leave the house without them. Best investment for a happy kid who also likes to game.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexandriaD,

      Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Slade

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a while I wanted this head set, and now that I have it make my music listening more entertaining, I love this equipment..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulD, we're glad you love your new headphones! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent Sony headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio quality, noise cancelling, and ease of use are all excellent. Battery lasts a long time. Very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zero1,

      Perfect! We're glad that you like the sound quality, battery life, noise canceling, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Awesome

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really useful to pair two devices simultaneously. I’ve always felt that Bluetooth sacrifices sound quality but these seem to overcome that. Worth the money, noice canceling is exceptional and they’re comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Petoon,

      We are glad to hear you like the fast Bluetooth connection, noise-canceling and improved cushioning to the headband and ear padding. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony and have a nice day!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Great headphone for the value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is great. I would have prefer if the app could be installed on multiple devices and controlled from each of the devices. Otherwise, it is a great headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaleL, Thank you for your review and feedback! We are pleased to hear that you are enjoying the great sound quality of the WH-1000XM4. We appreciate your suggestion regarding the ability to control the app from multiple devices. The multipoint connection feature allows the headphones to switch between two devices, such as answering a call on your phone while listening to music on another device, without needing to go through the normal Bluetooth reconnection process. We will certainly take your feedback into consideration for future updates. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Would recommend it to everybody

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones ive even owned. Sound quality is unmatched and the noise canceling aspect is amazing. I dont even have to turn them on at times. Ive worn then on a plane a while back for noise cancelling and to habe a bit of pressure releif and it honestly helped alot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZainabR, we're glad your are enjoying our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    amazing!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good audio for the price. i purchased when it was on sale so it was the perfect deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hy12,

      We're thrilled to hear you're enjoying the excellent audio quality of your WH-1000XM4 headphones, especially when you found the perfect deal! It's fantastic to know they're delivering the immersive sound experience you were looking for. Thanks for choosing Sony.
      -Eliab Sony_US

  • Rated 5 out of 5 stars

    Love them

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I loveeee the quality so much. The music sounds so incredibly clear and I like that I’m able to custom the listen quality to my liking. My only issue with these is they take a while to connect to my phone but I believe that’ll stop over time since they’re still pretty new.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MaloriM,
      That's awesome! Thank you for sharing your feedback. We're glad that you like how incredibly clear the sound is and how you can customize the settings of your XM4 to your likings. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and for the 5-star rating! - Marco Sony_US

  • Rated 5 out of 5 stars

    Crisp sound, beautiful kids noise cancelling :)

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are the best! I cannot believe how crisp the sound is. More importantly, I do NOT hear my kids' drama ;). They cannot I am impressed Sony! They also come with the adapter to plug into the phone or other music device if you are leery about connecting to Bluetooth, as I am. These are hella expensive, j but Best Buy has great sales throughout the year so keep your eyes open for the sale price. Good luck and enjoy these bad boys!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tami,

      Wow! Thank you so much for sharing your awesome experience! We are so happy to hear you are satisfied with the great features, incredible sound quality, and amazing noise canceling function of our WH-1000XM4.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US