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Customer Ratings & Reviews

Your price for this item is $289.99
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12440 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 210 Showing 4,181-4,200 of 12,440 reviews
  • Rated 5 out of 5 stars

    Never going back

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m honestly in love with these headphones, though I don’t use them often. However, when I do use them, they’re a NOISE CANCELLATION life saver. I honestly would recommend these over the AirPod pro max. Not only for price, but quality of sound not brand. (as someone who has just about every apple product).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DinahEzrae, Perfect! We're so thrilled to hear that you're enjoying the exceptional noise cancellation and amazing sound quality of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE them, the sound quality is amazing. I highly recommend you getting them if youve been thinking about it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GiGi, Awesome! We're glad to hear you love the amazing sound quality of your Sony WH1000XM4. We appreciate the recommendation and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    The Perfect headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Perfect for audiobooks and binge watching shows

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Brii,

      Thank you for choosing Sony!

      We're excited to hear that you love the WH1000XM4! It's wonderful to know they enhance your experience with audiobooks and binge-watching shows. Your enjoyment means a lot to us, and we're grateful to be part of those special moments. Thank you for sharing your feedback!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very comfortable very good quality and the sounds is precise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlbertoL, Awesome! We are so glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Bose

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. They are also super comfortable and have a long battery life. Great sounds and noise cancelling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anngy, Excellent! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. I am currently able to drown out some incredibly loud building construction without blowing my ear drums apart. My husband and I both bought a pair. I love the touch to talk feature that lowers the noise cancelling so you can talk to your partner, then just go back to listening to music, or watching tv. I have to check sometimes to see if construction is really still happening because it gets that tuned out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Earlyaprilfool, Awesome! We are so glad to hear that you are happy with the sound quality and noise canceling of your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great sounding noise cancelling headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony headphones are super easy to connect to two different items. They are light weight,noise cancelling works great,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi maniac4,

      Great! We're glad that you like the multipoint function, weight, and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Make sure you have Best Buy insurance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've Loved These headphones for so many years the only thing that I dislike is that I have a bad habit of them breaking every year and a half but having Best Buy insurance does help

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Dante,

      Thank you for choosing Sony!

      We're truly delighted to hear that you've enjoyed our WH1000XM4 headphones for so many years! Thank you for your valuable feedback regarding their durability; we will share your insights with our Sony team. We're also pleased to know that Best Buy insurance has been beneficial for you. Your loyalty is greatly appreciated, and we look forward to continuously improving your listening experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Beats Bose Quiet Comfort 35

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've just had these a couple of weeks but so far the Sony M4 wireless headphones impress, as does the accompanying Sony APP, which features an excellent equalizer with enough customizations to get the sound you are looking for. The headphones themselves have a rich, bassy sound that is enhanced by the aforementioned equalizer embedded in the Sony APP. The touch controls take a little getting used to but work well. The headset's noise-canceling features are top-notch as well. Based on first impressions this device gets five stars.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EricS, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    I love them

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfortable great sound and a great in app software

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinC, Awesome! We are so glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound and microphone is better than AirPods Max. Cheaper too. But the ear pods are just not for me since I sweat a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BertF. We're delighted to hear you find the WH1000XM4 headphones to be suitable for your needs. We love the fact that you enjoy its sound quality and microphone too!. Thanks for your loyalty and for choosing Sony. -Milton. Sony_US

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the bass and the noise cancellation feature it works really well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miguel, Awesome! We are glad to hear that you are enjoying your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Fantastic headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a tough decision between the Bose and this. I'm glad I chose this. Very comfortable and great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YourAverageCustomer,

      You made the right choice! We're glad that you like the comfort and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still getting used to them. They fit well over the ears and the noise cancellation is excellent, it cuts out almost all outside sounds.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Translator,

      Good to know that you're having a great time with the fit and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancellation, and very easy for traveling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AleyshaR,

      Thanks for the 5-stars review! We are glad to hear that you are enjoying your Sony Headphones! We are sure their comfortable and lightweight design will make you love them even more! Do not forget to download the Sony Sound Connect app to enhance the experience!

      Thanks for choosing Sony, have a wonderful day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    BEST noise canceling headphones.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BY FAR the best noise cancelling headphones. I use them for flights and they have a great battery life also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kysupafly,

      Great! We're glad that you are enjoying the battery life and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sony XM4 Purchase Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched from an AirPods Gen 1, love it so far. Noise cancellation is great, it is comfy and it sounds good. Both my PC and my phone is connected to it and I simultaneously switched it whenever I use it. I would recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TBK1, Thank you for the positive feedback! Glad to hear that you are happy with the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are worth every penny. I got them on sale which is even better. They sound fantastic. The biggest benefit for purchasing these is the advertised industry leading noise canceling abilities. For once something lives up to the claim. They have been fantastic when used at the gym to cancel out the music played by the gym or the sound of the treadmill. Can't wait to try them when i mow my grass for the first time in the Spring.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brandon,

      You made the right choice! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Mo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is very good and it is very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MorrisS, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great Bluetooth headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound! I don't think you can find a better Bluetooth headset for the price. Very comfortable and easy to set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Birdman1973, We're very grateful for this positive feedback! Discover how the WH-1000XM4 headphones blend our most advanced noise-canceling with exceptional sound quality and a range of smart features for an unrivaled listening experience. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. Thank you for choosing Sony! Jay Sony_US